Review of Emirates flight Dubai Harare in Business

Airline Emirates
Flight EK713
Class Business
Seat 10B
Aircraft Airbus A340-300
Flight time 09:45
Take-off 08 Mar 15, 09:25
Arrival at 08 Mar 15, 17:10
EK   #9 out of 72 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 560 reviews
BenChDC
By 4979
Published on 25th March 2015
This is the second leg of my trip to Harare. The Emirates chauffeur arrived at the Marriott Marquis about half an hour earlier than scheduled. As a result I got to the airport by 7:30am for my flight. I went to the business class lounge in the B concourse and it was packed with people. The Harare (via Lusaka) flight was leaving from one of the C bus gates, which was also packed with people. When boarding time came, economy class passengers boarded first while business and first class passengers had to wait until all the economy passengers had boarded the busses. It was a 15 minute drive around the airport before we reached our plane and once on board, this was the surprise that was waiting for us.

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A flashback to the 90s. Crappy seats that had a lot of people grumbling and complaining to the crew. What a difference between this and the business class seat on the 380 that brought me from SFO-DXB. According to the gentleman across the aisle, Emirates usually flies their oldest (and crappiest) planes to Africa.

The crew on this flight were really friendly and they seemed to genuinely like each other and were having fun. I find that on all the Emirates flights that I have been on, the crew seem to just tolerate each other and there is very little camaraderie. We left about 15 minutes late. Drinks and snacks were then served. Sorry I forgot to take photos, but here's the menu:

Light Bites
Selection os Sandwiches
Creamy Vegetable Pie
Chicken Malai Tikka
Swiss Meatballs Filled with Cheese
Coconut Tart

Followed a few hours later with lunch:

Appetiser
Traditional Arabic Mezze
Smoked Duck
Potato and Leek Soup
Seasonal Salad

Main Course
Roast Lamb Shoulder
Chicken Biryani
Pan-fried Pacific Cod

Dessert, Cheese and Fruit
Chocolate Tart
Meringue Log
Cheese Board
Seasonal Fruit

I had the meatballs, which were actually quite tasty. For lunch I had the duck appetiser, which was okay. I wanted the Chicken but they were out and had the lamb instead. This was truly one of the most disgusting meals I've ever had. I think others felt the same way as all the plates I saw going back into the galley, the food had hardly been touched.

Soon we landed in Lusaka, a few minutes behind scheduled.



About 80% of the passengers got off in Lusaka and only three people got on to go to Harare.

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A light snack was served on this short flight to Harare:

Seasonal Fruit
Cold Platter
Caramel Choux

For those looking for a place to stay in Harare, I highly recommend the Amanzi.
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Verdict

Emirates

3.8/10
Cabin2.0
Cabin crew7.0
Entertainment/wifi3.0
Meal/catering3.0

Emirates Lounge - Business (Gates B)

6.0/10
Comfort6.0
Meal/catering6.0
Entertainment/wifi5.0
Services7.0

Dubai - DXB

5.5/10
Efficiency7.0
Access5.0
Services5.0
Cleanliness5.0

Harare - HRE

5.0/10
Efficiency5.0
Access5.0
Services5.0
Cleanliness5.0

Conclusion

This plane has clearly seen better days. The seat was very uncomfortable and when the person in front reclined, their head was almost on your lap. Emirates has a serious problem with business class consistency across their planes. Service was generally good on this flight, however the food was pretty awful.

Related

3 Comments

  • Comment 132555 by
    flywunala 158 Comments

    Thank you BenChDC, this is indeed enlightening, illustrating as you said the issue airlines are facing with consistency of their product/service/offering....
    Thanks god the EK A340-300 and A340-500 will be retired soon...
    You would have been very disappointed after having such high expectations...

  • Comment 157892 by
    MrMax 144 Comments

    Thanks for this very good FR

    Emirates usually flies their oldest (and crappiest) planes to Africa.

    From reading this I thought that too. But lo and behold, I got a realitively new (possibly retrofitted) 777-300 with updated IFE on EK764 JNB-DXB

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