Review of Singapore Airlines flight Zurich Singapore in Business

Airline Singapore Airlines
Flight SQ345
Class Business
Seat 96A
Aircraft Airbus A380-800
Flight time 12:25
Take-off 11 Mar 15, 10:35
Arrival at 12 Mar 15, 06:00
SQ   #5 out of 72 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 626 reviews
AirCanada881
Published on 4th April 2015
This is the translation of a report I did on a flight in business class with what is in my opinion the best airline in the world. Singapore Airlines.

I took this flight with Lagentsecret who will be my teammate in reporting this memorable 12 hour 20 minute flight!

Having arrived from IST via VIE and after a refreshing night with a lovely AirBNB host, we were ready at 6 AM to tackle this eventful day! We took the bus to the terminal which we found not exactly user friendly with confusing signs to hall No. 2 where SQ operates out of. Eventually we find the right check in area which is impressive when you see the number of desks SQ has!
photo DSC03161 (Copy)

The check in agent is very nice and we get our boarding passes 5 minutes later and she will direct us to the LX lounge which we weren’t too enthusiastic about having read several reviews about it

The corridors are not very appealing as there are some renovations going on
photo DSC03162 (Copy)

There is a fast track for premium pax but given the low amount of passengers this morning it is not really useful
photo DSC03164 (Copy)

Following the security checkpoint the terminal becomes abit more pleasant
photo DSC03165 (Copy)

Number_2 knows this airport pretty well, it’s almost his homebase you could say :)
photo 20150311_080709 (Copy)

The SEN lounge is nothing to write home about and it’s quite small and dark, we will not be staying here too long
photo DSC03166 (Copy)

The food on offer is average at best but at least the coffee is decent
photo DSC03167 (Copy)

My meager selection
photo DSC03168 (Copy)

After less than 20 minutes we decide to part with this depressing place and head to the E gates where the panorama lounge is said to be ideal for spotters like us
photo DSC03169 (Copy)

But before hand Lagentsecret advises me to check out the bar upstairs which is said to be really long
photo DSC03170 (Copy)photo DSC03172 (Copy)

As a model collector I am appalled by what LX tries to pass for A330’s
photo DSC03174 (Copy)photo DSC03175 (Copy)photo DSC03176 (Copy)

Passport control before taking the train to E gates which is much more pleasant but it makes photo taking hard because of the structure of the terminal and pillars everywhere. But I am hoping it will be better upstairs with the patio… Except that it is closed until May :(

Well, let’s try from inside anyways with this QR 788
photo DSC03177 (Copy)

And LX
photo DSC03178 (Copy)

The food on offer here is very slightly better than in the SEN lounge but at least it’s more spacious and there’s natural light
photo DSC03179 (Copy)

A332 Edelweiss
photo DSC03181 (Copy)

Check mate for this skyteam lone star
photo DSC03182 (Copy)

If I were to fly the 787, EY would be one of my first choices
photo DSC03183 (Copy)

Our huge bird getting ready for the short hop back to SIN, 9V-SKP, the 5th newest A380 for SQ (9V-SKT being the latest)
photo DSC03184 (Copy)

This lounge is used by a lot of patrons, no wonder it’s bigger than the other
photo DSC03186 (Copy)

Frustrated by the lack of clean spotting we decide to try and go downstairs again, we will leave our carry ons with the agents manning the front desk.
photo DSC03187 (Copy)

LX
photo DSC03188 (Copy)

EY
photo DSC03189 (Copy)photo DSC03190 (Copy)

This plane is truly magnificent
photo DSC03191 (Copy)photo DSC03193 (Copy)

A343 LX
photo DSC03194 (Copy)

Our whale
photo DSC03195 (Copy)photo DSC03196 (Copy)

76W UA
photo DSC03197 (Copy)

QR
photo DSC03198 (Copy)

This café has better food on offer than our premium lounge
photo DSC03199 (Copy)

We try nevertheless to find decent viewing angles
photo DSC03200 (Copy)photo DSC03201 (Copy)photo DSC03202 (Copy)

TG
photo DSC03203 (Copy)photo DSC03204 (Copy)

Edelweiss
photo DSC03206 (Copy)

DL
photo DSC03207 (Copy)

EY
photo DSC03208 (Copy)

Germanwings departing, couldn’t read the reg.
photo DSC03209 (Copy)

UA is leaving us
photo DSC03210 (Copy)

I am surprised that TG sends an A346 to ZRH with a much lower product quality than its A380
photo DSC03211 (Copy)

UA departs


LX also
photo DSC03223 (Copy)

Special delivery for 96A! My Book the Cook masterpiece
photo DSC03224 (Copy)photo DSC03227 (Copy)

We find abit to eat before the flight, bearing in mind we should save room for the SQ goodness on board :)
photo DSC03229 (Copy)photo DSC03230 (Copy)photo DSC03231 (Copy)

My selection
photo DSC03232 (Copy)

An A330 pushes back
photo DSC03235 (Copy)photo DSC03236 (Copy)photo DSC03239 (Copy)

BA in the background
photo DSC03240 (Copy)

Another A330 pushes back
photo DSC03242 (Copy)photo DSC03243 (Copy)

EZYjet arrives
photo DSC03244 (Copy)photo DSC03245 (Copy)photo DSC03247 (Copy)

BPs and stamps
photo DSC03248 (Copy)

After about an hour and a half we leave this dreaded place with excitement knowing we are about to embark on an awesome 13 hour flight with the SQ girls! (and boys)
photo DSC03249 (Copy)

Lagentsecret easily identifies our Suites neighbors but I do not dare photograph them, I’ve got more interesting specimens to photograph on board!

This plane isn’t easy to photograph but the jetbridges have windows which makes it abit easier
photo DSC03250 (Copy)

An A340 next door plays abit shy
photo DSC03251 (Copy)

Yes we arecoming!
photo DSC03252 (Copy)photo DSC03253 (Copy)

My suite is waiting for me at the back ^^
photo DSC032531 (Copy)photo DSC03254 (Copy)

TK which doesn’t interest me at this point in time, I’ve got bigger fish to fry!
photo DSC03255 (Copy)

Awesome welcome, with a big smile by Hoon, the chief stewardess of the business class cabin, Hoon who will gracefully lead me to my seat (and subsequent personal SQ Girl for the remainder of the flight)
photo DSC03256 (Copy)

Excellent first impressions with a minor imperfection, the stain cannot be removed which is why the crew placed a coaster over it.
photo DSC03257 (Copy)

The back of the upper deck with the staircase
photo DSC03258 (Copy)photo DSC03259 (Copy)

Welcome drink, Tattinger of course !
photo DSC03260 (Copy)

Cheers !
photo DSC03261 (Copy)

Boarding is slowly proceeding but at the back everything is calm which is why I chose this seat along with Lagentsecret. It is well known that people prefer to sit up front which will benefit us as the last cabin will mostly remain empty, and as the crew is split into sections, our flight attendants will be much more available to cater to our every needs and desires.

There is however one drawback to seats 96A and K. Because of the curvature of the plane these seats are narrower than the others, just like rows 11 and 12. It’s not a problem when you are sitting but if you are tall, the bed is approximately 17% narrower than other seats. Thankfully for us, the pai 96D and F will remain free thus we will be able to use these as beds.
photo DSC03262 (Copy)photo DSC03263 (Copy)

Oshibori which was piping hot just the way I like them. There will be many on this flight, at least half a dozen.
photo DSC03264 (Copy)

Yours truly!
photo DSC03266 (Copy)

Jaclyn who will be in charge of our section throughout the flight will turn out to be perfect in every way possible, very charming, sociable, and eager to please and the festivities begin right after boarding when she accepts with great pleasure to pose with me! As a fair warning this is not the last time she will be pictured in this report! Hehe! Also just to clear things up, my arm is hanging from the ledge of my suite lol, I am not actually touching her (though I would not have minded ^^ )
photo DSC03267 (Copy)

Your two humble servants :)
photo DSC03269 (Copy)

Following this fun introduction which will set the tone for what will be a most memorable flight, doors are locked armed and cross checked, push back is on time (or at least I think so, I have to confess this wasn’t my biggest concern at this point haha) ^^
photo DSC03272 (Copy)

Another added bonus, because of strong headwinds, this flight which on average takes 11.5 hours will be longer by almost 1 full hour! Another reason to celebrate!
photo DSC03273 (Copy)photo DSC03274 (Copy)

Lining up with the Runway
photo DSC03275 (Copy)

We will wait a couple minutes, point at which I notice a couple of security vehicles behind us and I am wondering if they are here to make sure we get off safely?
photo DSC03276 (Copy)photo DSC032761 (Copy)

Some narrow bodies land in the meantime


And off we go! (Video to be published shortly)
photo DSC03284 (Copy)

The A380 is not the best looking bird flying around but it is one graceful one on takeoff with the divided ailerons providing more accuracy in turns etc
photo DSC03286 (Copy)

Bye bye Kloten!
photo DSC03287 (Copy)photo DSC03288 (Copy)

Esteban’s smurf left behind
photo DSC03290 (Copy)photo DSC03291 (Copy)photo DSC03292 (Copy)

Leftwards bound
photo DSC03293 (Copy)

ZRH under the cloud layer
photo DSC03295 (Copy)photo DSC03296 (Copy)

It’s already much more pleasant up here
photo DSC03298 (Copy)photo DSC03299 (Copy)photo DSC03303 (Copy)

The middle seats will remain empty which will increase our comfort by a lot of points! It will negate the narrowness of the side seats plus it provides easy access to our carry ons
photo DSC03305 (Copy)

Post departure drink – Tattinger served with packaged nuts which is abit disappointing knowing that out of SIN they are served warm in a dish.
photo DSC03306 (Copy)photo DSC03309 (Copy)

Bubbles submitted to gravity altitude ^^
photo DSC03310 (Copy)

Jaclyn pampering 007
photo DSC03312 (Copy1)

First round of Satays. Jaclyn explained to me that they are loaded in SIN, blast frozen and then reheated for the leg back from ZRH which is why they are not offered on the inbound leg, also due to the late departing hour
photo DSC03314 (Copy)

Jaclyn poses for me again along with a fine bottle of bubbly she’s so charming!
photo DSC03317 (Copy)

Luxury at its finest
photo DSC03319 (Copy)photo DSC03320 (Copy1)

Not being able to contain myself I will gladly accept 4 more Satay skewers…
photo DSC03330 (Copy)

… Followed by another 3… If every skewer weighed in at 50 grams, I ate half a kilo of meat before lunch even began!
photo DSC03333 (Copy)

In order to burn some calories before lunch starts an hour later I will take a short stroll across the cabin, you can see here how intimate the cabin feels, which is in a league of its own where Best & Beyond has no room to speak ;)
photo DSC03336 (Copy)

View from 91A
photo DSC03337 (Copy)

Then 19A
photo DSC03339 (Copy)photo DSC03340 (Copy)

The Suites are well protected
photo DSC03342 (Copy)

The most spacious lavatories on SQ’s fleet, very intimate and comfortable
photo DSC03343 (Copy)

When I come out, lunch service has already started and I notice a merry couple seated where I was seated with my wife back in November.
photo DSC03344 (Copy)

Cheese board and fruits for after the mains
photo DSC03346 (Copy)

Which is making me hungry
photo DSC03347 (Copy)photo DSC03348 (Copy)

Back to my den and noticing that 007 has already been served his starter, he will not notice me lurking about as he was probably focusing on a nice piece from Dire Straits as well as producing excellent FR work ;)
photo DSC03350 (Copy)

Our galley empty at the moment
photo DSC03352 (Copy)

Sorry bud, you can’t go down there!
photo DSC03353 (Copy)

The lovely cheeseboards
photo DSC03356 (Copy)

What can I say about the service? Completely personalized, you are served when you are ready, at your leisure, it’s almost as if the crew had a cam on every seat to detect when you would be ready for the next course. I’ve never flown First Class before but I wonder what extras there may be to fly there.
photo DSC03357 (Copy)

Here comes the appetizer: Parma ham with roast vegetables-orzo pasta salad
photo DSC03358 (Copy)

Garlic bread
photo DSC03360 (Copy)

Appetizer without flash
photo DSC03361 (Copy)

With flash
photo DSC03363 (Copy)photo DSC03364 (Copy)

The tray, I mean the table sorry ^^
photo DSC03365 (Copy)

For intermission I will take a SilverKris Sling
photo DSC03367 (Copy)

At this point a SQ Boy pops in from behind and starts chatting with me querying about service levels, I tell him my honest opinion and then I explain to him that me and my friend opposite from me write reports on flights we take and I mention Flight-Report to him, he seems quite interested and asks me to hold on for a couple minutes, he pops back a few minutes later with a flute of Dom from Sweets class!

What a nice touch, James will also get one
photo DSC03368 (Copy)

About 3 minutes following this little masquerade, my main is served, I heard chosen a grilled filet of beef despite knowing that the chances of it being overcooked were extremely high, nevertheless I wanted to give SQ the benefit of the doubt and boy was I in for a treat! I’ll let the photos speak for themselves.
photo DSC03369 (Copy)

Visually speaking it’s extremely appealing and several leagues ahead of what European airlines could offer. Apparently Gate Gourmet handles catering for SQ ex ZRH which explains the high quality of the products.
photo DSC03371 (Copy)

Throning as the master, my glass of Dom
photo DSC03372 (Copy)

I was really surprised by the sheer size of this piece of meat, I would guess 12 oz minimum which takes me 750g of meat since we took off!
photo DSC03373 (Copy)

Grilled to perfection
photo DSC03376 (Copy)

The meat is well cooked, pink in the middle, I would’ve preferred it slightly pinker but this was still an excellent result in my opinion.
photo DSC03377 (Copy)

Well how did it taste? Excellent! The meat was juicy and tender and very qualitative overall, it’s been a long time since I enjoyed a piece of steak this much. The tomatoes were very juicy and flavorful too. Having this meal coupled with Jaclyn who was monitoring my progress and almost cheerleading with with glasses of water to wash everything down…
photo DSC03380 (Copy)

The view outside was no less epic than the contents of my dinner table, were flying East towards Georgia at this point
photo DSC03381 (Copy)photo DSC03382 (Copy)

I was starting to feel very full at this point…
photo DSC03384 (Copy)

The bread was also quite tasty
photo DSC03385 (Copy)

Eventually I end triumphant, I beg 10 minutes relapse before the cheese course. Jaclyn says ok :) Whew! At this point I’m pretty sure Mr. Bon was finished with his second entree.
photo DSC03389 (Copy)

Dessert: White chocolate and passion fruit crémeux, delicious but at this point in time I was pretty much ready to call it quits !
photo DSC03391 (Copy)

And apparently my eyes were also bigger than my liver LOL
photo DSC03393 (Copy)

Baileys to digest… Heavenly!
photo DSC03395 (Copy)

The very qualitative headset
photo DSC03397 (Copy)

After a few clouds the scenery outside is no less spectacular
photo DSC03400 (Copy)photo DSC03401 (Copy)photo DSC03402 (Copy)

Flying over Caucasus
photo DSC03404 (Copy)photo DSC03406 (Copy)photo DSC03407 (Copy)

I wasn’t on the right side to spot it but thankfully 007 saw Mt. Ararat which was awesome! Please refer to his report to see it :)


Following Armenia we flew over Azerbaijan


With gorgeous snowcapped mountains


Let’s not forget the winglet :)
photo DSC03433 (Copy)photo DSC03436 (Copy)photo DSC03437 (Copy)

The sun was starting to set above the Caspian Sea
photo DSC03438 (Copy)photo DSC03443 (Copy)

Here’s a comparison shot of the beds between 96A & D
photo DSC03444 (Copy)photo DSC03446 (Copy)

007 is working hard
photo DSC03447 (Copy)

My seat
photo DSC03448 (Copy)

The little separation between rows 95 & 96. Please note that the cabin is very much cooler at the back, by at least 5 degrees I would say , the change occurs somewhere by row 93 so if you get cold easily, either double/triple up on blankets or choose a row in front of 93. It feels pretty funky when you’re walking around.
photo DSC03449 (Copy)

Other cabin views


Nightfall is imminent
photo DSC03457 (Copy)

The pitch
photo DSC03459 (Copy)

Our current route
photo DSC03460 (Copy)

Here’s a little sunset timelapse :)


It is now dark
photo DSC03492 (Copy)

The moving map had a slight bug in that it showed nightfall 1 hour earlier than reality.

Time for a little movie, I choose something easy on the brain at this point and choose the Internship with Owen Wilson, Will Ferrell and Co. As soon as my screen turned on Jaclyn popped in front of me ans asked me if I’d like some munchies or a drink, I asked for a hot chocolate as I am still VERY full. 5 minutes later she came with it and boy was it delicious!
photo 20150311_182616 (Copy)

We will chat for about 30 minutes and she will talk to me about Singapore where she comes from and how she loves her country, she will ask me questions about our travel plans and several times actually she will come chat to me, very naturally she did it and you could really tell she loves her job.

Then I tried to sleep abit but it’s hard when you’re on a day flight and I’ll give up 2 hours later after dozing off lightly.

We are here


2:30 prior to arrival the mood lighting is kicked off very gently which was very pleasing to the eyes. The crew sprang into action
photo DSC03500 (Copy)photo DSC03501 (Copy)

007 patiently waiting for his breakfast. In between meals he had a couple of tasty light bites which you can see in his FR
photo DSC03502 (Copy)photo DSC03503 (Copy)

The seat upright
photo DSC03504 (Copy)

Jaclyn took my drink order and I chose a fruit spritzer with sprite and apple juice.
photo DSC03508 (Copy)

In the meantime I ask her for a bit more time to wait before breakfast to which she agrees and heads off to serve James who was anxiously waiting for his BTC :)
photo DSC03509 (Copy)

And she was not the only one serving him :)
photo DSC03510 (Copy)

Here is the menu


The mood lighting is set individually per cabin and as such ours was turned off after the passengers who were awake had their breakfast
photo DSC03516 (Copy)

1 hour later I surrender to Jaclyn’s enthusiasm and accept my breakfast following a photo of yours truly :)
photo DSC03521 (Copy)

Fresh fruit
photo DSC03522 (Copy)

Espresso
photo DSC03524 (Copy)

The croissant wasn’t bad, better than the ones on the ground in Zurich
photo DSC03526 (Copy)

My table
photo DSC03528 (Copy)

And here is my choice, Book The Cook : Swiss Roesti with Balik Salmon
photo DSC03530 (Copy)

When I saw the plate it was as if my stomach gradually grew by enough room to eat this (and believe me when I say that my stomach really doesn’t need to get any bigger!)

Boy was it delicious, the potatoes were crunchy on the outside and warm and fluffy inside, the salmon was tender, fresh and it just melted in your mouth… I would’ve almost been willing to eat a second plateful!
photo DSC03531 (Copy)

A Grand Slam for Zurich’s Book the Cook stations, well done!
photo DSC03536 (Copy)photo DSC035361 (Copy)

At this point in the flight I realize that it is nearing completion which made me sad. For me, one of the best, if not THE best flight experience in my life. Hoping to extend this feeling abit I decide to go to the back galley and do some photos with the crew who cheerfully accept. Moreover they suggest photos with different groups of crew and even Hoon the chief stewardess will pose with me which I was very happy about!
photo DSC03537 (Copy)

I don’t think I will ever forget Jaclyn’s smile ^^
photo DSC03538 (Copy)

These guys were also super cool, Lim Jian on the left will seize the opportunity to promote SQ’s new slogan: The 6th Star campagin : S’pick and span : From take off ‘til we land’
photo DSC03539 (Copy)photo DSC03540 (Copy)

With Hoon & Jaclyn
photo DSC03541 (Copy)

Jacklyn & her fingers
photo DSC03542 (Copy)

We have almost arrived, on time if I remember
photo DSC03543 (Copy)

Our whale jet following disembarkation, fresh as a spring chicken
photo DSC03544 (Copy)

A 772
photo DSC03546 (Copy)

Thanks 9V-SKP, you were great !
photo DSC03547 (Copy)photo DSC03549 (Copy)

END
See more

Verdict

Singapore Airlines

9.8/10
Cabin10.0
Cabin crew10.0
Entertainment/wifi9.0
Meal/catering10.0

Independent Panorama

6.1/10
Comfort5.5
Meal/catering5.5
Entertainment/wifi8.0
Services5.5

Zurich - ZRH

8.0/10
Efficiency8.0
Access8.0
Services8.0
Cleanliness8.0

Singapore - SIN

10.0/10
Efficiency10.0
Access10.0
Services10.0
Cleanliness10.0

Conclusion

SQ : This was my 2nd flight with them, a near perfect flight just like my 1st experience with them back in November. It’s amazing to think that their product is nearly 8 years old and still a leader in the industry. Of course there is a hefty price to pay for it, but still a marvelous experience. The SQ Girls are a trademark SQ has built and help maintain the brand strong & appealing.

The crew was perfect on all aspects, assertive but humble. Perfect timing for each passenger, a personalized experience which makes me question the benefits of traveling in R. For those who have accused SQ of being sexist, I did not noticed any difference in behavior between the SQ Boys & Girls.

The food was excellent end on end. The portions were very generous & of quality. The nuts in the package were the only blemish which was compensated by the glass of Dom! 10/10 well deserved!

The IFE screen is crisp, bright and a pleasure to watch. There are 2 things I will penalize. The lack of camera when most A380 operators have it and no free wifi for premium pax.

Lounge: I will grade the panorama lounge. The LX lounge deserves an F. I heard a new lounge will be opening this year and it’s high time for that. The panorama lounge offered good views but we were disappointed the terrace was closes.

ZRH : Average airport, disappointing in some ways as you expect alot from the Swiss !

SIN : Spick and span no matter when you land ! I love this airport, it’s a real joy to pass through it and I actually like the carpet, I find it soothing

Information on the route Zurich (ZRH) Singapore (SIN)

3 Comments

  • Comment 133501 by
    jetsetpanda 2294 Comments

    Thank you William for providing a translation of your exquisite report along with beautiful pics for the benefit of those of us who don't speak French. I personally appreciate the behind the scene set up of the meals in the galley.

    Great presentation and impeccable service as expected from an airline of this caliber.

  • Comment 133507 by
    lagentsecret GOLD 12459 Comments

    Thanks for sharing this FR

    Overall a wonderful experience with (the) SQ (girls) lol

    See you soon for a next report

  • Comment 134599 by
    KévinDC TEAM SILVER 5530 Comments

    Oops, I thought I'd already commented you and 007's reports :-P
    Awesome report as usual! Very comprehensive with great pics. Your enthusiasm definitely comes through in this report! Dual or group reports are always cool to see to be able to compare different people's opinions on the same product with similar experience. SQ is living up to it's good name in this report with the SQ girls being perfect as usual! Your wife has got to be jealous of the SQ girls or does she not read your reports, haha :-P

    Thanks for sharing and hope you had a great time in BKK! I really wanted to try to come out for the meetup, but I was in the middle of moving so bad timing.

Login to post a comment.