Passenger reviews on Japan Airlines (JL)

JL logo

174 reviews

Japan Airlines is a Japanese carrier.

Frequent travelers give the airline an average rating of 8.1/10.

This is slightly above the general average . Over the last 12 months the rating has been trending upwards.


  • In-flight meals and cabin comfort are particularly valued.
  • Cabin crew and entertainment / WiFi are highly valued.

Active subsidiaries of Japan Airlines: J-Air (JL)


79 Reviews Economy 12 Reviews Premium Economy 49 Reviews Business 4 Reviews Domestic First 30 Reviews First

What is this graph? This graph displays a comparison of average grades for the selected cabin class of Japan Airlines (colored line) vs competing carriers (gray line) in order to visualize trends over time. The higher the number of reviews, the more accurate the trend.

Average rating

  • Cabin crew (8.9)
  • Meal and snacks (7.6)
  • Cabin and seat comfort (8.5)
  • Entertainment/wifi (7.6)

Frequent travelers

Latest passenger reviews

Review by Oyaikasakasa NEWBIE

Osaka ✈ Tokyo

Japan Airlines Business Boeing 787-8

Review by SoraNoTabi

Tokyo ✈ Naha

Japan Airlines Domestic First Boeing 777-200

Review by JMBResona NEWBIE

Osaka ✈ Tokyo

Japan Airlines Economy Boeing 737-800

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