Flight-Report has been publishing first-hand flight reviews since 2011. Every rating on the site comes from a real journey documented by a traveller, not from surveys or aggregated third-party data. This page explains how our reviews are written, rated, moderated and translated, so you — and search engines — can judge their reliability.
Who writes the reviews
Reviews ("Flight-Reports") are written by a community of 17,188 registered members, mostly frequent travellers and aviation enthusiasts. Each report describes one specific flight taken by its author, with photos of the actual cabin, seat, meal and airports. Authors sign their reports under a public profile listing all of their contributions, which anyone can browse for context.
How ratings are calculated
Every flight is rated on a scale of 0 to 10 across up to 16 criteria, grouped into four areas:
- Airline: cabin crew, meal / catering, in-flight entertainment & wifi, cabin comfort.
- Departure airport: flow & queues, access, services, cleanliness.
- Arrival airport: flow & queues, access, services, cleanliness.
- Lounge (when applicable): comfort, catering, services, entertainment.
An airline's overall score is the average of every airline-criteria rating across all of its published reviews. Airport and lounge scores are built the same way. Scores update automatically as new reviews are published, so a page always reflects the current body of evidence, and the number of reviews behind each score is always shown.
Verification and moderation
Every report is reviewed against our publishing guidelines before and after it goes live. Reports must document a genuine flight, include photos of the different phases of the trip, and follow our rules on language, privacy and neutrality. Reviews used for commercial or promotional purposes, or that breach these rules, are moderated or removed. Flight-Report is an independent third party: airlines, airports and lounges do not write or edit the reviews about themselves.
Photos and privacy
Reviews are illustrated with the author's own photos. To protect privacy, faces can be blurred on request and travellers are asked to hide names and numbers on travel documents.
Machine translation
Reports are written in French or English. When a review is read in a language other than the one it was written in, it may be shown using machine translation; those pages carry a visible notice and a link back to the original-language version.
Scale of the data
Flight-Report hosts 42,259 published flight reviews covering more than 1,000 airlines and thousands of airports and lounges worldwide — one of the largest bodies of independent, photo-documented flight reviews available.