Greetings Flight-Report Community. Thanks for stopping by and having a look at this report. This marks the third installment of the trip outlined below.
For this report I will finally be sharing a recent adventure. This trip took place in July 2015 so depending on when you're reading this I would consider it recent! This is also the first trip that I set out on with the idea of reporting at this site. With that I tried to use the tips I've learned by reading so many of your great reports on Flight-Report to take more detailed pictures.
The reports will be broken down as follows:
SEA AMEX Centurion Studio, The Club at SEA, and Delta SEA-NRT (Business)http://flight-report.com/en/report-10926.html
Narita Airport, Delta NRT Skyclub, and Delta NRT-SIN (Business)http://flight-report.com/en/report-10950.html
Singapore Airlines T2 Silverkris Business Lounge and ANA SIN-NRT (Business)(This Report)
JAL Sakura Lounge HND and Korean Airlines HND-GMP (First)http://flight-report.com/en/report-11022.html
Korean Airlines First Lounge ICN and Korean Airlines ICN-JFK (First)http://flight-report.com/en/report-11058.html
Delta Skyclub Terminal 4 JFK, AA Flagship Lounge JFK and AA JFK-LAX (First)http://flight-report.com/en/report-11132.html
I experienced several firsts on this adventure:
My first time on Korean Air in any class.
My first time on American Airlines in any class.
I arrived at Changi at about 0430 and it was fairly quiet.
I located the ANA check in area and proceeded to the agent due to a lack of queue.
Check in formalities were handled quickly and I was off to immigration, also an efficient affair.
I set out to locate the Silver Kris lounge, to which ANA sends its customers. On my journey I located a popular sleeping area.
A coy pond, one of the many amenities that separate Changi from more ordinary airports.
Just past the Krisflyer Gold lounge I found the Silver Kirs Lounge.
I nice young man greeted me enthusiastically, for that early hour, and I was directed to the Business Class portion of the lounge. This was my first visit to this lounge and I was rather impressed for a business class lounge. The food on offer was varied and interesting. It was not very crowded. The decor was elegant.
I secured a seat and went to survey the food offerings. The food was just rolling out as I was in the dining area so I'm not sure if I saw all of the offerings.
I opted for a bit of congee and also a bit of laksa. Both were tasty and hit the spot.
Dining complete it was time to make the short walk to the gate. There was a First/Business line at security screening but the economy class line was shorter so I went that way.
Look, they have gate lice in Singapore too!
I boarded when they called for business class. They must have discretely boarded the two First Class passengers earlier. I did not notice a call or queue for First. Both boarding doors were attached but the door to First was roped off. I entered through door L2, crossed over to the far aisle, and made the left turn to the mini Business Class cabin. Only 2 rows there and 8 seats. It's a great location: private, quiet, with easy lav access.
My seat, 5H.
HUGE wasted space at 5H, perhaps for bassinet?
Mini cabin.
Seat controls and entertainment controls.
Spacious side table.
Thoughtful nightlight.
Power ports in and awkward position. Why not on the side table?
Spacious tray table.
Great lighting!
Water bottle at the seat. No other pre-departure beverages were offered. This was a bit of foreshadowing for the comically bad service received on this flight.
Push back was on time and a short taxi. Our flight path.
Cabin divider.
Menu.
Sunrise.
O-shibori were passed however they were never collected. Beverages were offered and I requested champagne. It was not poured at the seat so no bottle presentation.
Meal orders were taken and I requested the Amuse and the Ippudo ramen. After a long delay and no refill of champagne the ramen was dropped off. The ramen was delicious.
No table cloth in sight. The Amuse never arrived. Flight attendants were in and out of the cabin but they were not looking down to see if any service was desired or needed. Finally my ramen bowl was cleared and I asked for the Amuse course. I received half of it.
Initially the two parts of the amuse were dropped on the tray table and the F/A left quickly. I flagged down a different F/A and asked for a utensil and a tablecloth. The two bites were unremarkable. Eventually the items were cleared away.
After the inattentive, slow, and frustrating meal it was nap time. I woke about 100 minutes outside of Tokyo. I don't think a second service was on offer but I asked for some sparkling water and the International meal.
The water. O-shibori from the beginning of the flight still present.
The International tray.
Nothing here was very good. The fruits were ripe, so that's something.
Some coffee to finish.
On time arrival at NRT on a beautiful day.
Awesome report--a shame that ANA did not live up to expectations. The lounge looks great, however. But then again it's SQ, so of course it is! The food in the lounge looks appetizing. I like the design of the seats as they seem to offer a lot of privacy, but they look too plastic-y. That blue reminds me a lot of DL's J cabins, which aren't the prettiest cabins out there (pre-Delta One makeover). Mini cabins are always nice for quiet and privacy, but they do have a tendency of being forgotten and unfortunately it looks like that's what happened to you. It is surprising to see so many service snafus from an Asian carrier in a Premium cabin. Thanks for sharing!
p.s. I added NH to the flight number for you.
Greetings KevinDC and thank you for reading and commenting on this report.
It is surprising to see so many service snafus from an Asian carrier in a Premium cabin.
-I concur. ANA is so good and this on only one data point so I'm not ready to say that they're slipping down in service. I will say that they are staffed by humans and sometimes we fail to do our best. I will happily fly with them again at the first opportunity.
Happy flying.
Unlike SQ--they are staffed with robots :-)
Kidding, of course
Thank you for fixing that, my bad.
I totally think you should complain to corporate. The lapses in service standards is very unbecoming but particularly so for an airline like ANA.
Hello there Eminere and thank you for reading and commenting on this report.
I totally think you should complain to corporate.
- I hadn't considered this. I'm not sure I'm a very important passenger to ANA seeing as though I was traveling on United Mileageplus miles but it would be interesting only to test their response and give them the opportunity to provide service recovery.
Thanks and happy flying.