Review of ANA flight Singapore Tokyo in Business

Airline ANA
Flight NH802
Class Business
Seat 5H
Aircraft Boeing 777-300ER
Flight time 07:10
Take-off 11 Jul 15, 05:50
Arrival at 11 Jul 15, 14:00
NH   #39 out of 95 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 232 reviews
socalnow
By 7547
Published on 28th July 2015
Greetings Flight-Report Community. Thanks for stopping by and having a look at this report. This marks the third installment of the trip outlined below.

For this report I will finally be sharing a recent adventure. This trip took place in July 2015 so depending on when you're reading this I would consider it recent! This is also the first trip that I set out on with the idea of reporting at this site. With that I tried to use the tips I've learned by reading so many of your great reports on Flight-Report to take more detailed pictures.

The reports will be broken down as follows:

SEA AMEX Centurion Studio, The Club at SEA, and Delta SEA-NRT (Business)http://flight-report.com/en/report-10926.html
Narita Airport, Delta NRT Skyclub, and Delta NRT-SIN (Business)http://flight-report.com/en/report-10950.html
Singapore Airlines T2 Silverkris Business Lounge and ANA SIN-NRT (Business)(This Report)
JAL Sakura Lounge HND and Korean Airlines HND-GMP (First)http://flight-report.com/en/report-11022.html
Korean Airlines First Lounge ICN and Korean Airlines ICN-JFK (First)http://flight-report.com/en/report-11058.html
Delta Skyclub Terminal 4 JFK, AA Flagship Lounge JFK and AA JFK-LAX (First)http://flight-report.com/en/report-11132.html

I experienced several firsts on this adventure:

My first time on Korean Air in any class.
My first time on American Airlines in any class.

I arrived at Changi at about 0430 and it was fairly quiet.

photo 20150710_124349

I located the ANA check in area and proceeded to the agent due to a lack of queue.

photo 20150710_124434photo 20150710_124445

Check in formalities were handled quickly and I was off to immigration, also an efficient affair.

I set out to locate the Silver Kris lounge, to which ANA sends its customers. On my journey I located a popular sleeping area.

photo 20150710_125238

A coy pond, one of the many amenities that separate Changi from more ordinary airports.

photo 20150710_125352

Just past the Krisflyer Gold lounge I found the Silver Kirs Lounge.

photo 20150710_125452photo 20150710_125520

I nice young man greeted me enthusiastically, for that early hour, and I was directed to the Business Class portion of the lounge. This was my first visit to this lounge and I was rather impressed for a business class lounge. The food on offer was varied and interesting. It was not very crowded. The decor was elegant.

photo 20150710_125623photo 20150710_125640photo 20150710_125646

I secured a seat and went to survey the food offerings. The food was just rolling out as I was in the dining area so I'm not sure if I saw all of the offerings.



I opted for a bit of congee and also a bit of laksa. Both were tasty and hit the spot.



Dining complete it was time to make the short walk to the gate. There was a First/Business line at security screening but the economy class line was shorter so I went that way.

photo 20150710_142032

Look, they have gate lice in Singapore too!

photo 20150710_142618

I boarded when they called for business class. They must have discretely boarded the two First Class passengers earlier. I did not notice a call or queue for First. Both boarding doors were attached but the door to First was roped off. I entered through door L2, crossed over to the far aisle, and made the left turn to the mini Business Class cabin. Only 2 rows there and 8 seats. It's a great location: private, quiet, with easy lav access.

My seat, 5H.

photo 20150710_142841

HUGE wasted space at 5H, perhaps for bassinet?

photo 20150710_142908photo 20150710_143323

Mini cabin.

photo 20150710_143021

Seat controls and entertainment controls.

photo 20150710_143229

Spacious side table.

photo 20150710_143314

Thoughtful nightlight.

photo 20150710_143405

Power ports in and awkward position. Why not on the side table?

photo 20150710_143444

Spacious tray table.

photo 20150710_143532

Great lighting!

photo 20150710_143540

Water bottle at the seat. No other pre-departure beverages were offered. This was a bit of foreshadowing for the comically bad service received on this flight.

photo 20150710_144023

Push back was on time and a short taxi. Our flight path.

photo 20150710_144037

Cabin divider.

photo 20150710_152207

Menu.

photo 20150710_152832photo 20150710_153133

Sunrise.

photo 20150710_153950

O-shibori were passed however they were never collected. Beverages were offered and I requested champagne. It was not poured at the seat so no bottle presentation.

photo 20150710_155542

Meal orders were taken and I requested the Amuse and the Ippudo ramen. After a long delay and no refill of champagne the ramen was dropped off. The ramen was delicious.

photo 20150710_160552

No table cloth in sight. The Amuse never arrived. Flight attendants were in and out of the cabin but they were not looking down to see if any service was desired or needed. Finally my ramen bowl was cleared and I asked for the Amuse course. I received half of it.

photo 20150710_162002

Initially the two parts of the amuse were dropped on the tray table and the F/A left quickly. I flagged down a different F/A and asked for a utensil and a tablecloth. The two bites were unremarkable. Eventually the items were cleared away.

After the inattentive, slow, and frustrating meal it was nap time. I woke about 100 minutes outside of Tokyo. I don't think a second service was on offer but I asked for some sparkling water and the International meal.

The water. O-shibori from the beginning of the flight still present.

photo 20150710_194409

The International tray.

photo 20150710_194939

Nothing here was very good. The fruits were ripe, so that's something.

Some coffee to finish.

photo 20150710_203341

On time arrival at NRT on a beautiful day.

photo 20150710_214523
See more

Verdict

ANA

6.8/10
Cabin8.0
Cabin crew5.0
Entertainment/wifi8.0
Meal/catering6.0

Singapore Airlines Silverkris Lounge - Business

8.1/10
Comfort8.0
Meal/catering8.0
Entertainment/wifi8.5
Services8.0

Singapore - SIN

9.2/10
Efficiency9.0
Access9.0
Services9.0
Cleanliness10.0

Tokyo - NRT

9.8/10
Efficiency9.0
Access10.0
Services10.0
Cleanliness10.0

Conclusion

My opinion of this flight is colored by my expectations. I expected better service from ANA. The flight attendants weren't rude but they certainly were not interested in service. I realize the J cabin on this aircraft is huge. There are three J cabins and the forward one is the smallest and is perhaps overlooked. Whatever the issue I have to think this is very out of character for ANA as they are known for service and attention to detail. Things like not setting the table, having to ask multiple times for service, and not providing utensils are probably the exception and not the rule. The J seat is well thought out and comfortable. The flight was safe and on time. Thanks for reading.

Information on the route Singapore (SIN) Tokyo (NRT)

Les contributeurs de Flight-Report ont posté 21 avis concernant 6 compagnies sur la ligne Singapore (SIN) → Tokyo (NRT).


Useful

La compagnie qui obtient la meilleure moyenne est Singapore Airlines avec 8.7/10.

La durée moyenne des vols est de 6 heures et 54 minutes.

  More information

9 Comments

If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 142809 by
    KévinDC TEAM SILVER 6859 Comments
    Awesome report--a shame that ANA did not live up to expectations. The lounge looks great, however. But then again it's SQ, so of course it is! The food in the lounge looks appetizing. I like the design of the seats as they seem to offer a lot of privacy, but they look too plastic-y. That blue reminds me a lot of DL's J cabins, which aren't the prettiest cabins out there (pre-Delta One makeover). Mini cabins are always nice for quiet and privacy, but they do have a tendency of being forgotten and unfortunately it looks like that's what happened to you. It is surprising to see so many service snafus from an Asian carrier in a Premium cabin. Thanks for sharing!
  • Comment 142835 by
    eminere™ 271 Comments
    I totally think you should complain to corporate. The lapses in service standards is very unbecoming but particularly so for an airline like ANA.
    • Comment 322006 by
      socalnow AUTHOR 976 Comments
      Hello there Eminere and thank you for reading and commenting on this report.

      I totally think you should complain to corporate.
      - I hadn't considered this. I'm not sure I'm a very important passenger to ANA seeing as though I was traveling on United Mileageplus miles but it would be interesting only to test their response and give them the opportunity to provide service recovery.

      Thanks and happy flying.

Login to post a comment.