This FR is the last segment of an unforgettable summer vacation back in 2014. The grand finale? My readers will tell for themselves.
CDG - NRT : Air France (Boeing 777-300ER) Sunrise NRT - DPS : Garuda Indonesia (Boeing 777-300ER) The island of Gods DPS - JOG : Garuda Indonesia (Boeing 737-800) The city of the Ramayana JOG - SUB : Sriwijaya Air (Boeing 737-800) A zero height volcano MLG- DPS : Wings Air (ATR72-600) The sulfur volcano DPS -ICN : Garuda Indonesia (Airbus 330-300) The calm of the morning ICN – CDG : Korean Air (Airbus 380-800) Bad flightYOU ARE HERE
This FR begins at the airside Departure level, after going through a nondescript security check.
My first priority was to go to a KE counter to try to obtain a window seat, because I had been given in DPS boarding passes with the worst possible combination of seats : two non-window non-aisle seats in the center of a row. I never determined what “Special request” meant on the left of these BPs.
I remembered from a previous connection in ICN that there was a counter for that at the upper level (there are actual several), and finding one was easy. There was zero waiting time, like the last time I had been there.
No problem ; there was no remaining window seat on the right (looking north, betting for lighting reasons). Seat 53A would be Southside, but far behind the wing, which was best, because there is no view when you are over-wing in a 380, due to the steep curvature of the wing.
We could not go to a lounge (Mrs. Marathon could at most pay to get there, due to her FB-Silver status), and we went down to the main level closer to Gate 17.
A sweets shop on the way.
Gate 17 was at the far end of one of the two symmetrical jetties which extend from Terminal 1 out in the direction of terminal 2. The way to get there looked desert because there was so much space.
Water fountains on the way, with two height levels
.. and immaculate toilets
There was a baby seat to place him safely while you do your business, like in Japan.
There were of course toilets for handicapped people, and also for small children.
An electric curiosity : this power plug next to a paper towel dispenser is Type F, not Type B like in the rest of the terminal, and is protected by both a 30 mA differential circuit breaker and a plastic hood against water splashes.
I used this plentiful orchid decoration as a foreground to a FIDS
There were fewer flights than you would think, because sharecoded flights took as many lines as airlines shared them.
The end of the jetty turned out to be both quiet (because it was a dead end) and ideally plane spotter friendly, because closer to the taxiing planes, and also with a fair view of one of the runways.
There was a shop selling various items inside this semi-circle.
There was only one flight boarding at any given time in the half dozen gates nearby and the place was therefore not overpopulated.
The blueish pillars signaled the presence of power ports. I have never seen anywhere else simultaneously 110V and 220V power ports (and USB plugs too).
There was a free wifi internet access, with an acceptable throughput .
The only problem I had was with these giant screens showing various programs. They had an admittedly rather low sound setting, but the equation “not too far from the windows in order to rush when an interesting plane came AND next to a power port AND away from the sound of the giant screens” did not have a solution. I have course chose to optimize the first two criteria.
This was a plane spotter friendly place, the weather was fair, and I had five hours to wait, so I spent them writing a FR and spotting. In the distance, there were the freight facilities, clearly separated between Korean Air on the right
… and Asiana and the other airlines on the left
A KE 747, there are many in ICN
There was a small hump on top of the fuselage of this 747, like on other KE aircraft
This was an antenna providing a satellite link in the Ku band,
… not to be mixed with the antennas inside the aircraft which are up to IEEE standard 802.11 that the general public knows as wifi. The cost of that unescapable satellite link explains the expensive rates of the internet access on board offered by a growing number of airlines, like KE.
KE A330 in special livery. The cloudy sky created adverse lighting conditions and I kept the picture the way it was.
It was better on the ground
Another KE special livery, the Skyteam one.
A more modest KE737
B777 on the ground
… and taking off – the location is ideal for taking these pictures, with an adequate telelens.
Now the other major Korean airline: Asiana, with 777s on the ground
… taking off
… and climbing
And in the alliance’s livery
Smaller Korean aircrafts with 737s belonging to Jin Air
… and Jeju Air (Jeju is THE Korean resort island, off the southern tip of the Korean peninsula)
This A320 is a neighbor : Peach is a Japanese LCC
"Now everyone can fly to Malaysia" :
… this Air Asia slogan was unfriendly
… especially when preceding this MH A330 being towed to her gate. – Are they that in trouble that they need to be towed ? ", quipped Mrs. Marathon
Let’s continue our Far East tour with Vietjet, a Vietnamese LCC, with an A320 on the ground (with wingtip fences)
… and another one aloft (with sharklets)
The Chinese airlines are also present with China Eastern A320s
… and China Southern
Let’s cross the Straits of Taiwan to see representatives of the other China, with a China Airlines which will fly back to Taipei.
… and a Mandarin Airlines (a subsidiary of China Airlines) E-190 flying back to Kaohsiung
One country, two systems : this A320 is Chinese, but its livery is that of Hong Kong Airlines.
Staying in the Far-Eastern sector, this is a 737 belonging to SAT Airlines, a Russian airline based in Sakhalin Island
SAT merge end of 2013 with Vladivostok Avia into Aurora, and this is their first A319
Next come logically an Aeroflot 777
Surface-wise, Russia is more Asian than European. This is also true of Turkey, although this A330 flew from IST, located a few kilometers inside the tiny European part of the country.
In this review, the only 100% European aircraft was this Finnair A330.
This picture of the boarding of a flight towards Shanghai has a story, although I could stay until the end. See the three Chinese passengers on the right.
They were wondering about what would happen of this red suitcase which was beyond their hand luggage quota. They had opened it and optimized its contents on a seat in front of us before boarding had started. That was solid duty-free stuff, I mean by that that this suitcase which still had its own protective plastic covering had obviously been bought in the duty-free shops like its contents, and it was full.
They were not alone, because these other Chinese travelers arrived with a luggage cart loaded with duty free items.
Our plane had arrived meanwhile.
HL7619, which entered revenue service on 10 December 2012 was going to operate this flight
Boarding started in an orderly manner. There did not seem to be many Skypriority passengers, in consideration of the aircraft capacity.
There were three different jet bridges, one per travel class
The newspapers in the jet bridge were Korean only. Too bad they did not offer at least English language ones. Or was it recognition of the poor average level of the French in English ?
Going alongside a galley where no passenger appeared to be waiting (insiders will understand the allusion).
The missing 46D is due to an emergency exit hatch for the crew rest area which is located below deck.
We were only one row away from an emergency exit :
That provided more visual space,
…but not as much as expected, because the FAs quickly drew the curtains isolating the galley during the entire flight, partitioning the space inside the plane.
The safety card both sides
The seat had a commendably sized IFE screen
.. with a good image quality.
The size of the IFE for the geeks
Without much surprise, the headphones were rather poor
Table in two parts
The seat pitch was downright enormous for an economy non-emergency exit seat
Even though there was a lot of miscellaneous stuff in the magazine pocket, there were still 31cm of space in front of the seat, whereas I usually measure hardly more than 25 cm in economy. Note that there was a bottle of water for each passenger.
The width between the armrests was correct. The window seat had a small bonus on the fuselage side, due to its curvature which leaves extra space beyond the armrest.
The seat did not recline much:
There was a multistandard power port underneath each block of three seats. They were not powered 100%of the time, but delivered well enough power to my laptop to hold the entire flight time.
The amenity kit contained a toothbrush and a pair of slippers folded in two. A face mask would have been more useful – I’ll come back to that later.
This KE aircraft heading towards the runway on a parallel taxiway …
… will pass in front of us
Take off, with a view on Terminal 1
… and then of the airport’s parking lots
A rather fast distribution of a drink (coca cola, here) and a bag of peanuts.
Wing view after reaching the cruise altitude above the cloud cover
Lunch was served quickly (this was already the start of the afternoon), in Western version for Mrs. Marathon
… and Korean for me. Lower right, a rather ordinary soup with seaweeds. Each of us liked the food. Note the presence of good quality metal silverware.
The route of ICN towards Europe is very complicated, because the aircraft must navigate and avoid North Korea and Chinese military airspace, especially that above Dalian, a heavily militarized peninsula.
KE was not very generous with regards to coffee : the shape of the cup which was not filled much made it possible to take a lot of space while limiting its volume (the volume of a cone is one third that of a cylinder of the same maximum diameter, in case you forgot all of Geometry 201). And then that coffee was quite diluted.
I dozed off somewhat after the meal, and that is when the flight experience capsized.
A FA woke me up and asked me to lower my window shade. My memories of a previous KE901 flight came back at once: KE mandates that their passengers travel in the dark on daytime long haul flights, and that is nonnegotiable. This absurdity goes as far as not providing a face mask on these flights, as opposed to night flights when they are less useful. That this FA woke me up (I reminded her that) to then force me to type my Flight Report (since I was now awake) in the dark put me in a very bad mood. I did not raise the tone of my voice because I am not this kind, but I was extremely stern, all the more that the margin for negotiation was nil for both parties. The FA could say nothing other than “I’m sorry”, her colleague eventually volunteered the explanation that after the meal came time for rest… until the end of the flight. Another FA with a red badge (the chief purser?) came and brought nothing more to the debate. I did accept to lower the shade, but not fully, so that I could have some natural light.
Never had the culture gap which separates me from the Koreans had appeared to me so vividly. Korea is not the Asia of ideograms which is so familiar to me: it is the same Far-Eastern civilization, but a culture and communication codes which are different from the ones prevailing in Japan, China and Taiwan, respectively. The visual expression are not the same between these countries: the smiles of the KE FAs were completely frozen and seemed artificial to me (and to Mrs. Marathon too). The dozens of “I’m sorry” that they repeated without a single variation had a robot-like feel and I felt them like “I couldn’t care less”.
It was all the more frustrating that in the hours following this exchange, the passengers at seats 53A, B, C were all active, some working, and that light was unlikely to disturb them.
This conflict was an advantage and a drawback. The advantage was that my resulting bad temper kept me awake, and staying awake was the best thing to do to rest myself into the French time zone. The drawback was that the visual discomfort and the frustration at not being able to keep looking for interesting landscapes made the flight feel long, very long.
A zig-zagging Siberian river,
… somewhere around here :
I sent the remainder of the flight with the shade this way, to have a minimal amount of natural lighting. The FA did not come back, but Mrs. Marathon saw some whispering between a FA and passengers behind us – maybe excuses about this French passengers who behaved in such a gross antisocial manner - comments of natives are welcome in this matter.
Quite frankly, Siberia is mostly a very monotonous landscape ; what is worth seeing is mostly north of the route and there was a nearly total could cover on the way, but I nevertheless managed to see Lake Baikal, surreptitiously photographed here like if it had been a military zone. AF had never forbidden me to look at it on my flights between CDG and PEK; it was for me a reference point exactly two hours away from PEK each way.
Sludyanka and Kultuk, at the southern end of the lake
Small clouds later on the way
This is what a long haul daytime flight cabin per KE rules : completely dark, with drawn galley curtains. Not quite the way KE wanted it, because a window shade is not perfectly drawn at row 53. Also note that most IFE screens are on.
There was a duty free stand in the rear, with a FA who was as motionless as the bottles of alcohol. Like these street artists who imitate statues, she did not make a single move or change her expression as passengers passed by her to/from the toilets. It was a fascinating performance.
That allowed me to take a picture of their famous rigid knot in the hair. I personally find the KE female FA uniform quite insipid, but that was a detail for me. The male FAs had a rather ordinary completely dark suit.
I did not try to go upstairs – this was business class only
A tablet and an advertising curtain in front of the rear door.
The other FAs had all disappeared towards the front of the aircraft. They were invisible during the flight except for meal and drink services whose timing was provided in the in-flight magazine : two meals and two (or was it three?) drink services, with orange or pineapple juice and water.
The toilets were spotlessly clean
More surreptitious pictures of the wing from under the slightly raised window shade
… and the wingtip fence
Mood lighting for waking up the passengers
Dinner comes, but the passengers did not raise their window shades anyway. Was it because it is already night in Korea time when they have their dinner? I later asked a Korean colleague and she could not provide me any cultural explanation for this insistence that the cabin should be dark during the flight.
I chose the Korean menu. The FA warned me that it was spicy, but my life in China has immunized me against most spicy foods.
That was what it looked like after unwrapping. It was good, and not very spicy in my scale which has a very wide range.
Mrs. Marathon who has not been immunized in a similar manner chose the milder version of the hot meal
The same half conical cup of watered down coffee
And pictures of the landscape during a rare moment without clouds: the tip of Sliteres national Park, in Latvia.
This was where we were some time later according to the air show.
.. but I did not succeed in identifying this town (the poor visibility did not help)
Afterwards, it was rather this that I would see each time I would raise furtively my window shade.
I nevertheless never get enough of this wing view ; the A380 is one of the very few aircraft where you have a fair view of the reactors while sitting in economy behind the wings.
Only at the last moment in the descent towards CDG had the FA the passengers raise the window shades which had been dutifully kept strictly down until roughly ETA – 10’.
End of the descent and the passengers discover the French countryside north of Paris, which had had daylight during all the time when it was dark in KE-land.
Landing on time in CDG
The FA with whom I had the lengthiest exchange was just ahead of my row, saluting the disembarking passengers. She repeated again her apologetic litany of "I am sorry" that I interrupted curtly : "A Korean Air flight is a bad flight, and that's it".
Going through the first class cabin
And a glimpse of the front landing gear
A last blink at the KE 388 that I was impatient to leave to be at last in real daylight. It was an endless walk in Terminal 2E: we spent no less than 20 minutes from this picture and the next one, even though there was no waiting at the automated PARAFE passport and fingerprint reading booths.
Mrs. Marathon had received special care from GA during the preceding flight due to her FB-Silver status, and received the other bonus : our luggage had been tagged as Priority in DPS, and it took us so much time to reach the luggage delivery room in CDG that they were already waiting for us there.
We then had to go through the entire luggage delivery room to make it landside, and go all the way in the reverse direction to head towards the train station. Mrs. Marathon saw through the windows the crowd of Flight KE901 passengers who were still waiting for their luggage.
I do not have a Korean tourist bonus available, Bali was already far away, and offer you a Java tourist bonus, as an epilogue of this trip in Indonesia. Indonesia is one of several Asian countries where smiling kids love being photographed.
.. having fun
… or posing seriously
Some here where more shy than their friends who came up to me.
On the other hand, when there is a festival, everybody is relaxed
.. both kids
… and parents guiding the younger ones during the parade
Parade or not parade, some groups would stop spontaneously to pose for photographers. Wearing a veil from the youngest age (for most of them) or not did not seem to be a factor, contrary to other Muslim countries in the world.
Being in Java (and presumably anywhere in Indonesia) around August 17th (the National Day) is a guarantee for stumbling upon local festivals and their parades. Better incorporate generous margins in your schedule if you are plan to go anywhere, because a parade can create traffic jams which would be hopeless messes if the Indonesian drivers did not play it fair and patient.
They can create really devilish traffic jams, an apt word
The parades… some groups belong to the folklore (which is very alive), and then there are the school parades.
There were marching for kilometers between their school and the location of the festival, first the girls and then the boys.
There were 39 groups of girls this time, followed by 39 groups of boys, each bearing a highly visible number.
It of course did not take much to create traffic backlogs behind. Drivers who happened to be in the wrong direction at the wrong time had up to 78 groups to pass. Fewer than that, actually, because the first group had reached its destination long before the first started on the road.
Each group had its own uniform, very different from each other, with highly veiled variants like these
… others with a rather disparate set of veil and cap like these
… or very Western ones.
It was just as diversified with boys, ranging from a simple white shirt
… to a really military look
But all, boys and girls, had a surprising rubber stamp mark on the cheek (see the explanation by BombieFlyer in the comments below)
It was not pure chance if I had chosen to include the "Wonderful Indonesia" touristic slogan on the Garuda Indonesia 333 in the title picture of the report on the previous flight. Young or old, from Java or from Bali, all the Indonesians that we met have contributed to making our vacation a wonderful, and rigid Korean FAs would not spoil our memory.
Now is the time to go back to the topic and the conclusion of this flight, after this Teenager Fashion 2014 bonus that you probably did not expect here.
See more
Verdict
Korean Air
5.6/10
Cabin4.0
Cabin crew3.0
Entertainment/wifi7.5
Meal/catering8.0
Seoul - ICN
10.0/10
Efficiency10.0
Access10.0
Services10.0
Cleanliness10.0
Paris - CDG
8.8/10
Efficiency10.0
Access6.0
Services9.0
Cleanliness10.0
Conclusion
How could I rate this flight ? I had flown that same Flight KE901 in J two years nearly to the day earlier (report in French only, as of now), and lambasted KE on the comfort criterion because of that closed window shade issue (yes, in J too!), while giving a top grade to the FAs because they had been really polite about it. But this time, they said nothing other than dozens of I'm sorry which felt as fake as their smiles, and I give a thrashing to KE on both the comfort and the FA grading. Waking me up to have me work in the dark afterwards was the killer mistake.
The seat was comfortable though (slightly too hard, but with a very good seat pitch), there was a power port for three seats and a good IFE screen. Apart from the coffee, the catering was OK. This non-negotiable obligation to travel in the dark just ruins everything.
A good long haul flight is a flight which seems to be short, at least in Economy (it is a different matter in First). In Y, this was the case of my TPE-SIN-CDG trip on SQ), whose successive flights were roughly as long as this DPS-ICN-CDG route. It had been the case of the NRT-DPS flight on the way in, despite the awful seat on the preceding flight. That KE flight seemed endless to me: that was the best proof that it had been a bad flight, and I made no mystery about it to the FA when leaving the plane.
Never say never : I may fly KE again, if that is the least bad comfort / schedule / fare compromise, but KE will have a severe handicap on the first criterion and did not make the cut for my 2016 summer vacation – again in the far-East.
I do not believe that I have any anti-Korean prejudice: I fail to find any problem in ICN, which is large without requiring excessive walking, has excellent signage, is well ventilated, calm, spotter friendly when you know where to head to, equipped with power ports everywhere, with a free wifi internet access, and efficient and friendly ground staff. ICN deserves top grades in my mind.
In CDG, the PARAFE automated booths makes immigration all the faster that their signage is poor, and few travelers use them. On the other hand, the walking distance is disproportionate: I had the impression that I walked three times the whole length of the terminal on the plane – passport control – luggage delivery – train station route. The terminal was clean.
0 LIKESLIKE TO THANK THE AUTHORTHANKS ! FLIGHT-REPORT LIKED
Very stupid window-blind rule on KE but honestly is it really such a drama? I mean you sound like this incident really ruined your flight but is a window-blind incident a good reason to tuin a flight?
I'm also very suprised about what you told on the Korean FA's. I've been to Korea a few years ago and in my opnion Koreans were the most friendly and nice persons I ever met! What a difference with Mainland China! :O
From my point of view, yes, it ruined my flight because
a) looking at an IFE or laptop screen in the dark is painful to my eyes, b) I could not enjoy the landscape c) I am slightly claustrophobic d) it did not make sense to me
I would rather no comment about Koreans in general, because my experience with them is too limited to be able to avoid cliches. That two crews strictly enforced the same policy two years apart nevertheless shows that this was not an isolated initiative, but an airline rule.
Note however that I was flown on time and correctly fed, which were the essential requirements for going home.
Thanks for your comment; I appreciate your agreement to disagree :)
I have never had a chance to fly OZ. I would read flight reports on them first, but I have no a priori objections (I see that they have a good ranking in Economy, better than that of KE). Thanks for stopping by and for your comment !
I must note that the strict window blinds policy is not limited to Korean airlines. I've flown American Airlines many times, and they were very militant about the window shades as well. One time, an AA flight attendant leaned over to close the blind without even mentioning a word to me, and I was awake. So it's not a unique thing to KE. I've also been asked multiple times on Etihad to close my window blinds as well.
This subject has actually been the topic of debate in many international discussion boards, and opinions seem to be quite split and polarized. I believe that's part of the reason why Boeing developed the tinted windows on the 787, as a compromise? I understand both sides of the issue since I also enjoy looking at the scenery outside, and also because I'm very sensitive to light at the same time when I am trying to sleep.
A sleeping passenger is a golden passenger : this apocryphal saying was attributed to the AF FAs, who were accused of reduced their workload by setting the cabin in the dark. I have yet to try taking a picture of the landscape through a darkened 787 window, but I guess the result will be disappointing. This rule reminded me of the compulsory siesta when I was getting too old to need one. No doubt that the issue can be hotly debated; thanks for your courteous comment !
The good news Koreans is that since direct flights are more expensive, my experience with their flag carrier is no reason for not visiting their country :) Thanks for your comment !
Clever cover photo. It's really eye catching and refreshingly different.
I agree with you that KE should provide a decent eye mask at the very least in their amenity kits. The window closing is not confined to KE. When I flew SQ from HKG-SFO the FA's made sure to close the shades in the J cabin.
At least the catering and on time performance met expectations, despite the window incident.
What a great report! I loved all the details. It was a nice, interesting trip.
Sorry to hear about this problem that you had. Something similar happened to me in 2004 while flying LAN from Auckland to Santiago. The FA asked me to keep the window screen shut. But she didn't insist that much. She was actually concerned about the sleeping passengers sitting next to me.
I have a friend who is a FA at LAN and I told her about your experience. She says she has no idea what could have come over that Korean lady. She says that FAs have no special directive about lifting or lowering window screens, except that the windows over the wings must have their screens up while takeoff and landing for security reasons.
With all airlines I ever flew with, all window shades had to be raised during takeoff and landing (so that emergency services can have a view of what is happening inside), not only overwing. KE is the only one which insisted that they be lowered at nearly all times on a long haul flight (they did not require it on a 2.5 hour ICN-TPE flight in day time), but I have not flown that many different airlines long haul.
I'm happy that you enjoyed reading this, thanks for letting me know !
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15 Comments
Very stupid window-blind rule on KE but honestly is it really such a drama? I mean you sound like this incident really ruined your flight but is a window-blind incident a good reason to tuin a flight?
I'm also very suprised about what you told on the Korean FA's. I've been to Korea a few years ago and in my opnion Koreans were the most friendly and nice persons I ever met! What a difference with Mainland China! :O
Anyway it's your opnion and I fully respect it :)
a) looking at an IFE or laptop screen in the dark is painful to my eyes,
b) I could not enjoy the landscape
c) I am slightly claustrophobic
d) it did not make sense to me
I would rather no comment about Koreans in general, because my experience with them is too limited to be able to avoid cliches. That two crews strictly enforced the same policy two years apart nevertheless shows that this was not an isolated initiative, but an airline rule.
Note however that I was flown on time and correctly fed, which were the essential requirements for going home.
Thanks for your comment; I appreciate your agreement to disagree :)
Thanks for stopping by and for your comment !
I must note that the strict window blinds policy is not limited to Korean airlines. I've flown American Airlines many times, and they were very militant about the window shades as well. One time, an AA flight attendant leaned over to close the blind without even mentioning a word to me, and I was awake. So it's not a unique thing to KE. I've also been asked multiple times on Etihad to close my window blinds as well.
This subject has actually been the topic of debate in many international discussion boards, and opinions seem to be quite split and polarized. I believe that's part of the reason why Boeing developed the tinted windows on the 787, as a compromise? I understand both sides of the issue since I also enjoy looking at the scenery outside, and also because I'm very sensitive to light at the same time when I am trying to sleep.
Great pictures to go along.
Unfortunate to hear about your KE experience :(
Thanks for your comment !
I agree with you that KE should provide a decent eye mask at the very least in their amenity kits. The window closing is not confined to KE. When I flew SQ from HKG-SFO the FA's made sure to close the shades in the J cabin.
At least the catering and on time performance met expectations, despite the window incident.
Great bonus full of charm.
Thanks for sharing Marathon.
I was all the more unhappy of that flight that KE is usually praised for its quality of service.
Thanks for stopping by and for your comment !
Sorry to hear about this problem that you had. Something similar happened to me in 2004 while flying LAN from Auckland to Santiago. The FA asked me to keep the window screen shut. But she didn't insist that much. She was actually concerned about the sleeping passengers sitting next to me.
I have a friend who is a FA at LAN and I told her about your experience. She says she has no idea what could have come over that Korean lady. She says that FAs have no special directive about lifting or lowering window screens, except that the windows over the wings must have their screens up while takeoff and landing for security reasons.
Thanls for sharing!! :)
I'm happy that you enjoyed reading this, thanks for letting me know !
The stamp on the face is to identify these kids in case they get separated from the group and also to indicate that they joined the parade.
Thanks for the bonus pictures!
-Bombieflyer-
Thanks for the explanation !
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