Review of Rwandair flight Dar es Salaam → Kigali in Economy

Just imagine,

After the customary preflight steps at the newly built T3 at Dar Es Salaam, a top notch Thompson Vantage XL flat seat ( like American, ANA, Delta, Qantas. Swiss and Brussels Airlines to mention but a few) awaits your bum, promising a large work station along with a relaxing drink served by an astute Rwandan F/A. And why not catching up on one of the latest Nollywood or Hillywood movies on the state-of-the-art IFE after an intense working day at the East Africa's 2nd port ?


Just imagine,

Nope, you're simply dreaming … that's it !
First of all, the trip booked should just have been a mere 1h direct Mwanza/Tanzania (MWZ) – Kigali/Rwanda (KGL) and then in cattle class even if WB (= RwandAir, the fledgling national airline of Rwanda) managed to fit a distinctive 1-2 configuration business cabin on its Dash 8 for the unique domestic route that lasts no more than 40 minutes, and other nearby regional links as the aforesaid Mwanza – Kigali. Finally T3 at DAR is nowhere near the completion requirement.

However in less than 8 months from now - fingers crossed, anyone right in his mind would definitely opt for the direct route reported now on the brand new RwandAir A330s, named in translated Kinyarwanda Inheritance and Unity, that will initially connect India and Rwanda via Tanzania, with 5th freedom rights on DAR – BOM sectors, instead of enduring a detour via ADD or the appealing NBO but for the latter forcing 2 short E90 rides all along the way.
Obviously if everything goes by the book, i'm quite excited about it… :-)

More info here :
http://www.thompsonaero.com/news-and-events/72/rwandair-selects-thompson-vantage-xl-for-new-a330-aircraft





Just imagine now,

Nightmares almost ruined the journey after i had taken a couple of pictures landside at MWZ ; indeed an airport gardener yelled at me in kiswahili (with a strong kichaga accent), as i could not him understand properly, he called the airport security to scrutinize my carry on bag and the Sony compact camera during a flat 40 minutes (hence no picture outside the aircraft at each airport afterwards) !

To add a bit fun, let's put an irrop in the middle of Africa, when the final destination would not lead to Kigali but to the capital city of war-torn Burundi where violent demonstrations prior presidential election only generated more chaos after presidential election from this ill-governed fragile country.





Shake everything up and this report suddenly became a slightly longer Mwanza – Dar es Salaam – Kigali (to Burundi) routing since, despite the short distances in (East) Africa, air travel options remain scarse as the industry seemingly carries on with the ancient notion of the flights being for the elite with high airport taxes and nonexistent yield management.

This great website suggests 2 awesome reports (plus various bonuses) about RwandAir, both provided by Nick :

1) Nairobi – Kigali, CRJ900, Economy, click here
2) Kigali – Nairobi, B738, Economy, click here

After 2 short days spent in Tanzania's second busiest city, time to go to my second homecountry and like most TZ cities such as Kigoma and Dar Es Salaam for instance (at the opposite of Arusha and Stone Town nonetheless) the cheapest way, not for the faint of heart and heavy loaded travellers though is to grab the multi stop and overcrowded airport matatu (the classic 18 seat Toyata Hiace) for less than €0,5 – a 20-25 min journey ;

Mwanza city centre – taken from my room at The Pigeon Hotel


MV Victoria ferry plying between Mwanza and Bukuba


Bismarck Rock


The shuttle nears the airport at 200 meters so the inconvenience shows a bit of walk – but it doesn't take more than 10 min before the basic terminal in front of you !

The day before during the free afternoon, the usual training of the Tanzanian Air Force jets appeared somewhat exciting to add in to the memory card and/or this report even if I snapped them from the highest point of Mwanza Bay thus at a safe distance from the base.

My negociation skills pretty limited in Kiswahili, they embarked me in a tricky situation knowing that in Tanzania, if you've got power you try to exploit it at every opportunity. So most officials are corrupt as hell. When they saw my great (well, for them suspicious… lol !) pictures during the casual conversation, at the end a photocopy of my Rwandan passeport was kept. The most important, NO tip/Fanta-Sprite monies was paid out, as I suggested them to simply delete the fighter plane pics over the stunning bay !

Freed from the policemen, 1h prior STD, an airport staff pointed the WB house (read = check in « desk ») location. Franck told me straight away that flight was cancelled due to a check C inspection and if i wanted he could put me on the next flight 2 days later ( WB operated only a 3/week service)… no way dude ! (Because of the trip to Bujumbura the following day).

Confident, he mentioned that the Customer Service tried to contact me and added that i was the only one not answering which, presumably, resonated as a common alibi since calls from Rwanda were answered in the morning. Moreover a similar situation occured to a friend of mine who got stranded abroad with WB a few weeks prior this experience.

FIDS at Malaika Beach Resort and Spa


So the 7 pax (a disastrous load even for a turboprop) received free transfers and full board at the Malaika Beach Hotel and Spa, owned by Tanzania's former President Jakaya Kikwete and managed by the Indian hotel chain Royal Orchid. Sounded like a good place to stay.

In all honesty, surroundings, equipments, comfort,and staff were great but jeez, for a high-end hotel even at local standards, the lake flies sploit the stay. Thank god i did not pay any Shilling, otherwise i would have been furious to swallow flies almost every minute at the public areas, the worst probably being inside the lift to the rooms. (Surely, April isn't the best season around East Africa's Great Lakes). It would have been better in the city centre as initially thought but fully booked from what i've overheard during check in at the airport !


From the pointy end of the private beach




A grim sign, despite being the cleanest and most beautiful beach around, guaranteed !


Looks nice, right ?


Anyone for a dive ?… in the infested-by-flies pool, yikes !!!


OMG, the corridor full of these insects too.


View from my room


Not bad


While bathing you can both watch TV and observe the boats on the lake – very enjoyable:-D


Original TV channel : Surveillance cameras on every corner of Mwanza (remember that the resort belongs to a former president…. ;-))


A deceiving cold starter (priced at TZS 10 000) : Shrimps with cucumber salad


A flavorless and uninspiring lamb steak with mushroom sauce (TZS 16 000); i was allowed to get a delicious sundae mango ice cream along with a coffee latte !


Floating flags of the East African Community members (Jumuiya ya Afrika Mashariki) : Tanzania, Kenya, Uganda, Rwanda, Burundi.



The following day, instead of 9:00 am, agents holding new tickets showed up at 9 :45 am at the hotel reception to pick up 3 pax, JNB and DXB bound unfortunate travelers could enjoy an extended stay near the lovely swimming pool raided by millions of friends. On the way to the airport, I discussed a bit with a US-based Australian lady (corroborating that no news/call/mail were received from WB before facing the CI counter) who intended to visit every country in the World stipulating that Rwanda would represent her 94th stamp. Well done (Myself, I have hard time planning a trip to the USA even with family members there lol) !

New itinerary



The terminal building never ceases to amaze me – in better shape than in 2013 – because of the local travellers carrying their buckets full of stinky fish, the moldy low ceiling in the crammed boarding lounge with insects sticking to windows and – most important – its VIP lounge available, but not for you even though you are booked in a premium cabin, as it's only reserved to Officials!

For those unaware, Precision Air is partially owned by Kenya Airways – so you can earn/redeem Flying Blue miles on some sectors. I've always commended PW for their incredible services especially in remote areas in Africa. Sadly over the years, it downsized ops and subsequently cut down little by litle comfort, probably taking example on parent company. I suspect Fastjet, after teething troubles, is now hurting considerably their bread and butter business.
Flight was full, arrived late and departed 1h late (cause : rain) it originated from Dar via Bukoba.

It takes approx. 2h in a fast turboprop compared to the 1:30 in a jet.

The remote parking for the jet with A320 Fastjet, an ATR42 to Kilimanjaro and an Astral Cargo DC9


The seat pocket contents, no more KQ's duty free catalogue. PAA magazine focuses mainly on KQ related news


Beef sandwich and mango juice ( peanuts and veggie sandwich among the other choices)


Zoom in


A movie with Denzel Washington against Russian rogues, IIRC





Landing on runway 5 behind schedule under higher t°c, as our tickets had to be confirmed, following a security check at the international departure terminal, we were pushed aside at the CI counter the time she dealt with problem free travellers.


Phase I of the modernisation will not come too early !


Terminal 3 should be hopefully ready by end of next year


Fastjet and QR busses



Initially, the agent handed over the BPs and wished us the customary « safe journey » before i reminded her that our stomachs expected some food & drink since our last meal at 9:00 am breakfast at the hotel.
Intrigued by the nature of this request (well, it was 2 :30 pm so why???) we gained another waiting time near the desk until she had found a real solution instead of just promises – 15min later !

The travel doc on hand, an agent escorted us to the immigration booths and then the departure lounge to a carefully chosen (fast) food outlet. we could grab whatever we wanted apart from alcoholic drinks in a Pakistani run shop !


Fair late lunch generously paid by Rwandair – a not so greasy fish & chip


Stuffed and bored to roam one more time the depressing airside shops/terminal, i was surprised to see that free wifi was still fast and unlimited after my last visit a couple of months ago.

Another delay after we walked on to the apron to get on the CRJ – pretty disapointed in comparison with the 737 with dropped down screen or the forthcoming ETOPS 240 twin jet upping the game of WB.


The other UAE giant operates 2 daily rotations


The National Stadium,


Behind the wing, the pretty nice « Coco Beach »


WB offering inflight is somewhat puzzling with different and unfair level. Because the flight was scheduled in the late afternoon, expectations were low. For instance, we got served a generous full meal with hot main in Y on a JRO – KGL (1h30 duration) or an absolutely lousy J lunch with 2 hot samossas gotten on the KGL – MBA (1h40) route a few years ago ! I do wonder if there is any rational logic behind.


Unlike the color, this is a beef sandwich that remained untouched due to the chippy visit at the airport


FYI, the very same wine is served in business class even on longer routes


Most important, F/A Fiston (which could be translated « son ») a well groomed male made sure to see smiles on every passenger faces no matter the request ! 3 business mamas going to Uganda together were worried about their connecting flight once at Kigali, but he assured them that they would be part of the next flight, one asked why ? Because his next sector would lead him to Entebbe/kampala too, he replied! The ladies chuckled and chatted up a bit with the cool man, eventually slowing down the refill of drink for the rest of the cabin.

Definitely up to date.


I was very surprised to discover that RwandAir Social Media Team published in the inflight mag one of my comments!



60% at best


As usual landing runway 28, a Cobus 3000 drove us to the arrival building.
Because the APCS ( Automated Passenger Clearance System available for enrolled Nationals and Residents) was down due to the refurbishment of the new terminal, so no way to skip and beat the light queue at the immigration desks. Anyway, landside in 15 min, i reached home only 45 minutes after disembarking and shopping at Nakumatt City Tower.

Lots of lakes and hilly landscapes ? Welcome to Rwanda


9XR-WH at Kigali airport