Flight-Report

Review of Kenya Airways flight Bangkok Hong Kong in Economy

Airline Kenya Airways
Flight KQ860
Class Economy
Seat 15A
Aircraft Boeing 787-8
Flight time 02:15
Take-off 04 May 16, 03:35
Arrival at 04 May 16, 06:50
KQ   #40 out of 126 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 84 reviews
henrylau1991
Published on 14th May 2016
It is time to back to Hong Kong, it is really want to stay at Bangkok.
We left the hotel around 11am, the counter for check-in will open at
12:05 pm.

We went to W aisle for check-in.
photo img_6544.
They start for check-in of KQ860
photo img_6550.photo img_6551.
Due to the technical problem, the flight KQ860 will delay for 12hrs 30 mins. Kenya
Airways will provide the hotels room and the food. Also, the shuttle to hotel and
airport will provide too. It seems nice that we can stay at BKK for 1/2 day.
photo img_6561.
The room of Avani Atrium Bangkok, the hotel is in the urban area.
photo img_6555.photo img_6558.
We enjoyed the Thai food in the shopping mall.
photo img_6587.
The buffet dinner which provided by the hotel.

We found our plane in FIDS.
photo img_6649.
Is time to Hong Kong.
photo img_6661.
We onboard 5Y-KZG, is the newest 787 of KQ. This is the Business Class.
photo img_6662.
10.6 inches PTV.
photo img_6664.photo dsc_8604.
Ready for take-off
photo img_6676.photo img_6677.
Safety video
photo img_6678.
The Flight attendant is let you know the location of emergency door.
photo img_6679.
You can enjoy the night view of Bangkok.

The IFE system was breakdown.
photo img_6688.
The meal service start.
photo img_6690.
The chicken with potato, the meal is delicious and hot enough. Especially the sauce.
You can see the salad was removed due to the hygiene factor.
photo img_6691.
The curry fish rice, the taste is quite similar with the curry chicken rice in KQ861.
Both meal are tasty and hot enough.
photo img_6692.
The dessert is Chocolate mousse with strawberry sauce, it too sweet for me.
photo img_6693.photo img_6696.
The IFE system reboot.
photo img_6697.
Finish my meal.
photo img_6700.
I can see the flight map now.

You can see the dimmed cabin.
photo img_6714 - .photo dsc_8612 - .
Look around the 2nd section of Business Class.

The sunrise is so beautiful, it is my first time view sunrisein the plane.

Finally, we landed at 07R.
photo dsc_8640.
Really want to stay at the plane.
photo img_6764.photo img_6766.
Get my luggage to home.
photo img_6768.
See more

Verdict

Kenya Airways

8.0/10
Cabin8.0
Cabin crew8.5
In-flight Entertainment7.5
Meal/catering8.0

Bangkok - BKK

7.3/10
Efficiency6.5
Access7.5
Services7.5
Cleanliness7.5

Hong Kong - HKG

8.6/10
Efficiency9.0
Access9.0
Services8.0
Cleanliness8.5

Conclusion

To sum up, I know the delay is unpredictable. Luckily, Kenya Airways provided the hotel room and the buffet dinner for me and mum.
It is look nice and have a good rest in Bangkok for half day.

The flight at the morning is quite quiet, because most of the passengers was quite sleepy. However, I still walk around the cabin, because I can't sleep at this flight.

The meal in this flight is tasty too. The chicken one is nice and hot enough. The fish one is quite similar than the chicken one which I ate on KQ861. The curry rice which produced in Bangkok is nice. Due to hygiene factor, they removed the salad from the tray.

The crew in this flight also friendly and kind, they also provide lots of nuts and some souvenirs for me. I was met a crew which photo together in KQ861.

Hope next time can enjoy The pride of Africa again.

Information on the route Bangkok (BKK) Hong Kong (HKG)

The contributors of Flight-Report published 46 reviews of 6 airlines on the route Bangkok (BKK) → Hong Kong (HKG).


Useful

The airline with the best average rating is Emirates with 8.4/10.

The average flight time is 2 hours and 45 minutes.

  More information

4 Comments

  • Comment 348476 by
    nechus SILVER 604 Comments

    YOU LUCKY GUY!!! Something similar happened to me back in 2004 when I stayed for a whole day in Rio because of a technical problem of the plane that was taking me to Madrid. But (the now defunct) Varig was not as considerate as Kenya Airways. We were kept for long hours at the airport with no information until some passengers almost started a revolt!

    They gave you a written apology and clear info about their contingency arrangements!! I liked Kenya Airways after reading some reports here, but now I'm starting to admire them!!

    Thanks for sharing!

    • Comment 348535 by
      henrylau1991 AUTHOR 71 Comments

      Yes, it really lucky that I can stay at the hotel due to the delay. Their information is clear and it can let you feel claim.
      I really like the arrangement of this delay, Kenya Airways look pretty nice in that case.
      I hope you can try KQ next time.

  • Comment 348713 by
    East African 1442 Comments

    Thanks for sharing with us this FR
    Yes disruptions can happen, the way KQ dealt with the issue proves they care about the customers. Too bad for your the delay last only half a day as the hotel looks comfortable... ;-)
    3:35 am is a bit harsch but no choice... actually i'm pretty surprised by what u got served onbard, dinner instead of breakfast. Anyway it's very tempting.
    Were the first row seats already taken as you sat on 15A?

    Thanks again for this great insight

    • Comment 348795 by
      henrylau1991 AUTHOR 71 Comments

      The way KQ dealt with the issue proves they care about the customers. Too bad for your the delay last only half a day as the hotel looks comfortable... ;-) => Yes, KQ is really care the passengers. It let me feel KQ is the pride of Africa. Also, the hotel is better than I stayed before. It is really surprise I can enjoy half day more with my mum.

      3:35 am is a bit harsch but no choice... actually i'm pretty surprised by what u got served onbard, dinner instead of breakfast. Anyway it's very tempting. => I afraid that they will provide light snack instead of dinner. However, the late dinner is really nice but lack of the salad due to the hygiene problem. It is nice that they provide the meal after 20 mins takeoff.

      Were the first row seats already taken as you sat on 15A? => Yes, the row 11 had been sat by other passengers.

      Thanks for your nice comment and it can feel Kenya Airways is the pride of Africa.

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