Review of Kenya Airways flight Bangkok → Hong Kong in Economy

Conclusion

To sum up, I know the delay is unpredictable. Luckily, Kenya Airways provided the hotel room and the buffet dinner for me and mum.
It is look nice and have a good rest in Bangkok for half day.

The flight at the morning is quite quiet, because most of the passengers was quite sleepy. However, I still walk around the cabin, because I can't sleep at this flight.

The meal in this flight is tasty too. The chicken one is nice and hot enough. The fish one is quite similar than the chicken one which I ate on KQ861. The curry rice which produced in Bangkok is nice. Due to hygiene factor, they removed the salad from the tray.

The crew in this flight also friendly and kind, they also provide lots of nuts and some souvenirs for me. I was met a crew which photo together in KQ861.

Hope next time can enjoy The pride of Africa again.

4 Comments

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  Pilpintu TEAM 997 Comments 2016-05-15 04:57:28

  YOU LUCKY GUY!!! Something similar happened to me back in 2004 when I stayed for a whole day in Rio because of a technical problem of the plane that was taking me to Madrid. But (the now defunct) Varig was not as considerate as Kenya Airways. We were kept for long hours at the airport with no information until some passengers almost started a revolt!
  
  They gave you a written apology and clear info about their contingency arrangements!! I liked Kenya Airways after reading some reports here, but now I'm starting to admire them!!
  
  Thanks for sharing! 2016-05-15 04:57:28

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  henrylau1991 AUTHOR 72 Comments 2016-05-15 17:38:20

  Yes, it really lucky that I can stay at the hotel due to the delay. Their information is clear and it can let you feel claim.
  I really like the arrangement of this delay, Kenya Airways look pretty nice in that case.
  I hope you can try KQ next time. 2016-05-15 17:38:20

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  East African 1591 Comments 2016-05-16 17:36:10

  Thanks for sharing with us this FR
  Yes disruptions can happen, the way KQ dealt with the issue proves they care about the customers. Too bad for your the delay last only half a day as the hotel looks comfortable... ;-)
  3:35 am is a bit harsch but no choice... actually i'm pretty surprised by what u got served onbard, dinner instead of breakfast. Anyway it's very tempting.
  Were the first row seats already taken as you sat on 15A?
  
  Thanks again for this great insight 2016-05-16 17:36:10

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  henrylau1991 AUTHOR 72 Comments 2016-05-17 04:35:53

  The way KQ dealt with the issue proves they care about the customers. Too bad for your the delay last only half a day as the hotel looks comfortable... ;-) => Yes, KQ is really care the passengers. It let me feel KQ is the pride of Africa. Also, the hotel is better than I stayed before. It is really surprise I can enjoy half day more with my mum.
  
  3:35 am is a bit harsch but no choice... actually i'm pretty surprised by what u got served onbard, dinner instead of breakfast. Anyway it's very tempting. => I afraid that they will provide light snack instead of dinner. However, the late dinner is really nice but lack of the salad due to the hygiene problem. It is nice that they provide the meal after 20 mins takeoff.
  
  Were the first row seats already taken as you sat on 15A? => Yes, the row 11 had been sat by other passengers.
  
  Thanks for your nice comment and it can feel Kenya Airways is the pride of Africa. 2016-05-17 04:35:53