Review of Singapore Airlines flight Singapore Kuala Lumpur in Business

Airline Singapore Airlines
Flight SQ118
Class Business
Seat 11K
Aircraft Airbus A350-900
Flight time 01:00
Take-off 19 Mar 16, 18:45
Arrival at 19 Mar 16, 19:45
SQ   #2 out of 112 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 393 reviews
Rewardflying
By 1610
Published on 18th May 2016
photo sq118 cover.

Why are so many people fascinated by airplanes? I know I am, and judging by the crowd of people taking photos of Singapore Airlines' new A350 at Changi airport this afternoon, there are plenty others.

Many might think it odd to fly half way around the world just to fly in a plane for 35 minutes, but the enthusiasts are jealous. Even the people who fly for a paycheck can be infected with this strange excitement. Carol an experienced flight attendant on my 186 mile journey told me she too was extremely excited to be flying on this plane for the first time. Yet Lee, another attendant was not, simply telling me it was just another flight for her.



Singapore Airlines is well known for their premium class service. Obviously I would not be getting the full treatment on this short flight. My reward was to see the stunning cabin, hear the powerful Rolls Royce Trent XWB-84 engines roar on takeoff, sit in SQ's highly regarded business class seat and skim the top of the clouds at 20,000 feet for a few minutes in a brand new state of the art airplane. My first impression, the new Airbus A350 is incredibly quiet when airborne.

I've looked at the cabin photos I took and simply don't think they portrait how beautiful this aircraft is. I was just blown away. The cabin doesn't look like an airplane cabin. The seats don't look like an airplane seat. They look like something you might sit in at a luxurious resort while having a drink in their private club, at least that's my imagination of where you might find something like this. But it was an airplane seat and sadly, in my judgement, does have a number of flaws.



The armrest is the latch for your tray table. In my few minutes on the plane I must have unhinged it 10 times.

photo sq118 seat 3_1024 cropped.

But the tray is large and has a unique feature that allows a height adjustment.

photo sq118 seat 12.

There is no place to put your drink. The only place is on top a storage compartment door next to the tray table but no cutout to hold the glass and it's to your side and slightly behind so you have to reach across your body to hold the glass in the event of turbulence. Maybe you put your glass inside the compartment???

photo sq118 seat 3_1024 cropped-1.photo sq118 seat 5.

When sitting straight forward in the seat you can not stretch your legs out completely. There is a cutout for your feet off to the side and when the bed is extended this is where you put your feet.

photo sq118 seat 6_1024.

The bed must be manually set as the seat electronics allow for maybe a 30 degree recline.

The plus side is that the large monitor is closer allowing for excellent viewing while sitting.
photo sq118 ife 2_1024.

While the seats are in a container like a suite, they are not super private because they aren't offset. Looking to your side you can clearly see the other 3 passengers in your row. While not a huge issue (once you recline or go flat it's a non issue), many airlines have gone the staggered route to offer that extra level of privacy. Also, each window seat has one window, that said they are large on the A350, similar to the Boeing 787.

photo sq118 seat 7.

The aisles are extremely narrow. These nice new seats are going to be full of scuff marks from luggage wheels banging against them. Only one person can be in the aisle at a time. You simply can not squeeze past someone in the aisle. I tried, you can't do it. I'm sure the flight attendants have already voiced their displeasure over the narrowness of the aisle.

photo sq118 cabin 9.

Storage of carry on luggage might be an issue. To give the cabin a more open feeling the center seats don't have overhead bins. While the bins above the window seats are large, space inside them might be at a premium with full cabins. Also the crew rest area is above the center seats in the front row so that ceiling is lower.

photo sq118 cabin 1.photo sq118 cabin 8_1024.

The best seats all have pros and cons. Bulkhead row 11 in front is where the aisle narrows and you are closer to your center neighbors than any other seat. The back row in the front cabin puts you closest to the galley while the seats in between you're at the mercy of someone trying to let someone else through. The front row in the back cabin is where the bassinets are located so you can either get reseated or sit next to a less than professional neighbor who makes lots of noise. The back row is in front of economy. How about just get a seat on this fabulous plane!

According to Singapore you can link your personal device to the IFE and control it. I wasn't able but in fairness I didn't have much time to work with it. The airshow was available and as I mentioned the screen was fabulous.

Something unusual did happen on this flight. When the engines were started the cabin filled with a heavy vapor of jet kerosene. It's been a long time since I've experienced it that bad, and for a new aircraft I thought it odd. Hopefully it's not a trait of the A350 and was an isolated instance.

Changi airport is an amazing place. It's a huge food court and shopping mall. I'm pretty sure it's open to the public as security checks are done at the gate and there were all kinds of activities for kids going on with plenty of families participating. But I never made it to the swimming pool. The highly recommended lounge was fine but not as spectacular as I anticipated. Someday I hope to be back at Changi, boarding the A350 for a slightly longer flight!

Terminal 3


Terminal 2


More opinions:

Lounge:

Sometimes the hype leads to disappointment and that was clearly the case with the Krisflyer Silver lounge in Terminal 2 Changi airport. Don’t get me wrong, it was a beautiful lounge. But nothing special in my opinion. The food was ok, not really plentiful or with much variety. Typical selections of drinks with one exception. No bottles of water. Unless I just couldn’t find them. But it was quiet and better than hanging out in a crowded airport, so no complaints.



The gorgeous Singapore A350 Cabin:
More pictures! Here are some of the controls; seat adjustment, power and lighting.




Flight Attendants:
When you enter the aircraft flight attendants are stationed in the aisles and the request to direct you to your seat. Very classy way to start.

One final comment on Singapore Airlines. This was a 30 minute flight. They served a meal.

photo sq118 food 1.

Take your first flight on an A350!


more on rewardflying
See more

Verdict

Singapore Airlines

9.1/10
Cabin10.0
Cabin crew9.5
Entertainment8.5
Meal/catering8.5

Singapore Airlines Silver Kris Lounge/First Class Section Terminal 2

6.3/10
Comfort8.0
Meal/catering6.0
Entertainment5.0
Services6.0

Singapore - SIN

9.3/10
Efficiency9.0
Access9.0
Services10.0
Cleanliness9.0

Kuala Lumpur - KUL

7.3/10
Efficiency8.0
Access7.5
Services7.0
Cleanliness6.5

Conclusion

Would I do it again? YES!

Informations on the route Singapore (SIN) Kuala Lumpur (KUL)

The contributors of Flight-Report published 4 reviews of 2 airlines on the route Singapore (SIN) → Kuala Lumpur (KUL).


Useful

The airline with the best average grade is Singapore Airlines with 8.5/10.

The average flight time is 1 hours and 2 minutes.

 

1 Comments

  • Comment 351370 by
    hamiltus 30 Comments

    Thanks for the FR !

    I'm curious as to how you'd use the IFE's HDMI port ? Is that for connecting devices into your IFE screen ? If so, imagine plugging in a games console in that ? GTA V in the sky ;-)

      0

Login to post a comment.