Review of Air Europa flight Madrid Miami in Business

Airline Air Europa
Flight UX097
Class Business
Seat 2K
Aircraft Boeing 787-8
Flight time 09:35
Take-off 13 Jun 16, 15:25
Arrival at 13 Jun 16, 19:00
UX   #126 out of 142 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 109 reviews
By GOLD 12809
Published on 27th June 2016
Hello everybody,

This is a trip report that I took in connection to my previous Air Europa flight from Munich:
Air Europa Business Class Munich - Madrid

I already was in transit and did spend around one hour in the common Sala VIP Cibeles at the older Terminal 2 of Madrid.
The lounge is quite nice: very modern, airy and with some great apron views.
Newspaper and magazine selection is good although food and drink choice is only basic.

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I reached my boarding gate at the very end of the terminal as boarding was already in full swing.
However a separate Sky Priority lane made me pass through in a few minutes.

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I was greeted friendly at door 2L by the crew and made my way to the left to my great window seat 2K.

A friendly older female crew welcomed me and distributed an amenity kit, blanket and a pre departure beverage where I had some still water.
A big and comfy pillow has already been placed on the seat.

Cabin in the end was only filled with 9 passengers so seat next to me was empty and in overall the flight was very quiet with a lot of personal service due to so few passengers in Business Class.

The seat is very nice and modern. It allows a lot of privacy due to the separator between the pair of two seats and allows a comfortable seating and relaxing position.
Also it transforms into a complete flat bed which I tried out for a ca. 1,5 hours rest during this daytime flight.
Bed size is a little bit narrow however still totally fine.

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We departed around 30 minutes late into sunny skies over Madrid towards direction Portugal and Atlantic Ocean.

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The purser distributed a very nice menu pouch with some personal introduction of herself and making sure that I can contact her anytime.

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This was followed by a run of hot towels before aperitif service started with a bowl of nice chips and a good tasting box of Sushi - a nice idea and something different compared to regular airline routines.
Service was done from a cart nicely made up with some linens.

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After this appetizer tray followed which tasted great.

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Air Europa enhanced inflight services a lot during recent months and now takes care of details and healty and fresh food.

Out of three main dishes I decided for a beef steak which was cooked perfectly and tasted great and juicy.

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After this the main tray was cleared away and I was asked for my dessert whishes.
I decided for cake and cheese accompanied by some tea. Both the coffee taste cake and the selection of cheeses were simply excellent.

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After this I decided to watch some movies on the excellent AVOD system with a great touchpad remote control.
An extensive selection of movies was available with many languages to choose from.
I was really surprised to find almost all movies also available in German language on this Spanish airline.

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Flight attentands passed by with a choice of different midflight sandwiches where I enjoyed one with ham and cheese:

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Around 2 hours before landing a very good light dinner with a warm main dish was served, followed by some very good espresso.

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We then started our smooth descend towards Miami Airport while having some great views on Miami beach and downtown before touchdown.

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After a flight time of around 8:30 we landed safely at Miami which meant the end of this great Air Europa flight which I really enjoyed.

Thanks for reading,
See more


Air Europa

Cabin crew8.5

Independent Sala VIP Cibeles


Madrid - MAD


Miami - MIA



Air Europa offered an excellent Business Class experience on this Dreamliner to Miami.
I was really surprised any you notice the efforts of Air Europa to enhance the inflight services.
Meals were great, seat very good and the crew very helpful and attentive paying attention to many small details just like placing the napkin under each glass in the correct direction so that Air Europa name and logo is readable.

Information on the route Madrid (MAD) Miami (MIA)

The contributors of Flight-Report published 8 reviews of 3 airlines on the route Madrid (MAD) → Miami (MIA).


The airline with the best average rating is American Airlines with 7.2/10.

The average flight time is 9 hours and 47 minutes.

  More information


  • Comment 355297 by
    KévinDC TEAM SILVER 5272 Comments

    Thanks for sharing this report! Reports on the Air Europa 787s are rare. I think for a while they were leasing some LOT 787s, due to some delivery delays. From your report, it seems that Air Europa has really stepped up their game in business class. The seats are better than what was previously on the Long-haul fleet and the catering is much better than the older reports I've seen, I really like the idea of the sushi box with the aperitif service; I find that very original. Thanks for sharing!

  • Comment 355336 by
    FlyAlex GOLD AUTHOR 66 Comments

    Yes they used leased 787 before but just some months ago they received this brand new own dreamliner which was great. Overall it indeed was a very good flight.

  • Comment 355346 by
    Leadership TEAM SILVER 4675 Comments

    Thanks for this nice report, the First on UX new 787 Dreamliner, not a big fan of the seat though, looks pretty cramped for a long-haul product.
    I am also positively surprised by the crew, did you speak English or Spanish with them?

    • Comment 355348 by
      FlyAlex GOLD AUTHOR 66 Comments

      Actually the seat is not feeling very cramped while seating inside. Only in bed position it feels a little bit cramped.
      I mainly spoke English with them but I also speak some basic Spanish. So sometimes I also ordered drinks etc. in Spanish. So in the end a mixture but in conclusion I noticed they feel more comfortable with Spanish for sure.

  • Comment 355501 by
    FlyAlex GOLD AUTHOR 66 Comments

    You are right. I was not aware RAM opted for a similar seat model. However there are some differences as RAM bed mode leads to the two seats positioned above each other while on Air Europa they stay on the same level. Because of this the front area and stowage area is a little bit different also.

  • Comment 355698 by
    757Fan 587 Comments

    Good report! I don't often see reports about Air Europa, so nice to see a report about their long-haul J class product. It looks pretty nice! Food looks tasty, and the seats look comfortable.

    Great also to get on a 787!

  • Comment 355908 by
    SKYTEAMCHC GOLD 8187 Comments

    Thanks for this report. I did not expect much from Air Europa's business class and I find it surprinsingly good. The meals look tasty and the cabin seems very confortable : a great progress from their previous airplanes ! A great improvement of service.

  • Comment 356509 by
    jish.b SILVER 285 Comments

    Hi there, thanks for sharing this flight report!

    To be honest, this is the first report I read that features Air Europa.

    Great to see what they have to offer onboard! It looks like you had a fairly reasonable flight.

    Thanks for sharing the pictures with us, too!

    Food looks appealing!

    Thanks for sharing!

  • Comment 356602 by
    FlyAlex GOLD AUTHOR 66 Comments

    Thanks for all your positive feedback :-)
    Great that you liked this rare Air Europa longhaul report.

  • Comment 371414 by
    riquer 2 Comments

    Hi! Thank you for your report! Like mentioned before, information on the BClass on the 787 really is sparse.

    We've changed our flight from Paris to Punta Cana with AirFrance in Premium Economy for an Air Europa flight in Business Class from Madrid to Santo Domingo.
    Air France BClass was really too expensive and we read bad reviews (namely yours) on the quality of the seat in P.Economy.
    This way we will have lesser flight time (we're from Lisbon) and will go to a part of Dominican Republic we don't know, even if we will have to travel 1 hour more by car.

    I'm 1,88 cm (6,2 feet) so space is really important for me and I have trouble sleeping if not in a full lie flat seat. Would you say that I could be fully stretched? the pitch with the foot rest seems a bit short. Also it seems a bit strange to have the foot rest side by side with a stranger (we travel with our daughter so I will probably have someone next to me.)

    Thank you very much!

    • Comment 371753 by
      FlyAlex GOLD AUTHOR 66 Comments

      Thanks. Good to hear that you liked my trip report and even picked Air Europa based on it :)
      I am 1,86 m and I could fully stretch out on the seat when in lie flat modus.
      Indeed I was lucky that seat next to me was empty. But I think in the end it will not disturb to much to have the foot rest side by side to a stranger. That is the same case with other airlines like Lufthansa as well and I never had a big problem with it.

      Have a nice flight!

  • Comment 371761 by
    riquer 2 Comments

    Yes, indeed your review was a God's send :) That's great news! Still some months to go, but looking forward to it!

    Thank you again.

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