I already was in transit and did spend around one hour in the common Sala VIP Cibeles at the older Terminal 2 of Madrid. The lounge is quite nice: very modern, airy and with some great apron views. Newspaper and magazine selection is good although food and drink choice is only basic.
I reached my boarding gate at the very end of the terminal as boarding was already in full swing. However a separate Sky Priority lane made me pass through in a few minutes.
I was greeted friendly at door 2L by the crew and made my way to the left to my great window seat 2K.
A friendly older female crew welcomed me and distributed an amenity kit, blanket and a pre departure beverage where I had some still water. A big and comfy pillow has already been placed on the seat.
Cabin in the end was only filled with 9 passengers so seat next to me was empty and in overall the flight was very quiet with a lot of personal service due to so few passengers in Business Class.
The seat is very nice and modern. It allows a lot of privacy due to the separator between the pair of two seats and allows a comfortable seating and relaxing position. Also it transforms into a complete flat bed which I tried out for a ca. 1,5 hours rest during this daytime flight. Bed size is a little bit narrow however still totally fine.
We departed around 30 minutes late into sunny skies over Madrid towards direction Portugal and Atlantic Ocean.
The purser distributed a very nice menu pouch with some personal introduction of herself and making sure that I can contact her anytime.
This was followed by a run of hot towels before aperitif service started with a bowl of nice chips and a good tasting box of Sushi - a nice idea and something different compared to regular airline routines. Service was done from a cart nicely made up with some linens.
After this appetizer tray followed which tasted great.
Air Europa enhanced inflight services a lot during recent months and now takes care of details and healty and fresh food.
Out of three main dishes I decided for a beef steak which was cooked perfectly and tasted great and juicy.
After this the main tray was cleared away and I was asked for my dessert whishes. I decided for cake and cheese accompanied by some tea. Both the coffee taste cake and the selection of cheeses were simply excellent.
After this I decided to watch some movies on the excellent AVOD system with a great touchpad remote control. An extensive selection of movies was available with many languages to choose from. I was really surprised to find almost all movies also available in German language on this Spanish airline.
Flight attentands passed by with a choice of different midflight sandwiches where I enjoyed one with ham and cheese:
Around 2 hours before landing a very good light dinner with a warm main dish was served, followed by some very good espresso.
We then started our smooth descend towards Miami Airport while having some great views on Miami beach and downtown before touchdown.
After a flight time of around 8:30 we landed safely at Miami which meant the end of this great Air Europa flight which I really enjoyed.
Thanks for reading, FlyAlex
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Verdict
Air Europa
9.5/10
Cabin9.5
Cabin crew8.5
Entertainment/wifi10.0
Meal/catering10.0
Independent Sala VIP Cibeles
7.6/10
Comfort8.5
Meal/catering7.0
Entertainment/wifi8.0
Services7.0
Madrid - MAD
8.0/10
Efficiency8.5
Access8.5
Services8.5
Cleanliness6.5
Miami - MIA
7.0/10
Efficiency8.0
Access8.0
Services6.0
Cleanliness6.0
Conclusion
Air Europa offered an excellent Business Class experience on this Dreamliner to Miami. I was really surprised any you notice the efforts of Air Europa to enhance the inflight services. Meals were great, seat very good and the crew very helpful and attentive paying attention to many small details just like placing the napkin under each glass in the correct direction so that Air Europa name and logo is readable.
4 LIKESLIKE TO THANK THE AUTHORTHANKS ! FLIGHT-REPORT LIKED
Thanks for sharing this report! Reports on the Air Europa 787s are rare. I think for a while they were leasing some LOT 787s, due to some delivery delays. From your report, it seems that Air Europa has really stepped up their game in business class. The seats are better than what was previously on the Long-haul fleet and the catering is much better than the older reports I've seen, I really like the idea of the sushi box with the aperitif service; I find that very original. Thanks for sharing!
Yes they used leased 787 before but just some months ago they received this brand new own dreamliner which was great. Overall it indeed was a very good flight.
Thanks for this nice report, the First on UX new 787 Dreamliner, not a big fan of the seat though, looks pretty cramped for a long-haul product. I am also positively surprised by the crew, did you speak English or Spanish with them?
Actually the seat is not feeling very cramped while seating inside. Only in bed position it feels a little bit cramped. I mainly spoke English with them but I also speak some basic Spanish. So sometimes I also ordered drinks etc. in Spanish. So in the end a mixture but in conclusion I noticed they feel more comfortable with Spanish for sure.
Thanks, Indeed, I tried this seat with RAM, I have mixed feeling; http://flight-report.com/en/report/9616/Royal_Air_Maroc_AT765_Paris_ORY_Casablanca_CMN
You are right. I was not aware RAM opted for a similar seat model. However there are some differences as RAM bed mode leads to the two seats positioned above each other while on Air Europa they stay on the same level. Because of this the front area and stowage area is a little bit different also.
Good report! I don't often see reports about Air Europa, so nice to see a report about their long-haul J class product. It looks pretty nice! Food looks tasty, and the seats look comfortable.
Thanks for this report. I did not expect much from Air Europa's business class and I find it surprinsingly good. The meals look tasty and the cabin seems very confortable : a great progress from their previous airplanes ! A great improvement of service.
Hi! Thank you for your report! Like mentioned before, information on the BClass on the 787 really is sparse.
We've changed our flight from Paris to Punta Cana with AirFrance in Premium Economy for an Air Europa flight in Business Class from Madrid to Santo Domingo. Air France BClass was really too expensive and we read bad reviews (namely yours) on the quality of the seat in P.Economy. This way we will have lesser flight time (we're from Lisbon) and will go to a part of Dominican Republic we don't know, even if we will have to travel 1 hour more by car.
I'm 1,88 cm (6,2 feet) so space is really important for me and I have trouble sleeping if not in a full lie flat seat. Would you say that I could be fully stretched? the pitch with the foot rest seems a bit short. Also it seems a bit strange to have the foot rest side by side with a stranger (we travel with our daughter so I will probably have someone next to me.)
Thanks. Good to hear that you liked my trip report and even picked Air Europa based on it :) I am 1,86 m and I could fully stretch out on the seat when in lie flat modus. Indeed I was lucky that seat next to me was empty. But I think in the end it will not disturb to much to have the foot rest side by side to a stranger. That is the same case with other airlines like Lufthansa as well and I never had a big problem with it.
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13 Comments
I am also positively surprised by the crew, did you speak English or Spanish with them?
I mainly spoke English with them but I also speak some basic Spanish. So sometimes I also ordered drinks etc. in Spanish. So in the end a mixture but in conclusion I noticed they feel more comfortable with Spanish for sure.
Indeed, I tried this seat with RAM, I have mixed feeling; http://flight-report.com/en/report/9616/Royal_Air_Maroc_AT765_Paris_ORY_Casablanca_CMN
Great also to get on a 787!
To be honest, this is the first report I read that features Air Europa.
Great to see what they have to offer onboard! It looks like you had a fairly reasonable flight.
Thanks for sharing the pictures with us, too!
Food looks appealing!
Thanks for sharing!
Great that you liked this rare Air Europa longhaul report.
We've changed our flight from Paris to Punta Cana with AirFrance in Premium Economy for an Air Europa flight in Business Class from Madrid to Santo Domingo.
Air France BClass was really too expensive and we read bad reviews (namely yours) on the quality of the seat in P.Economy.
This way we will have lesser flight time (we're from Lisbon) and will go to a part of Dominican Republic we don't know, even if we will have to travel 1 hour more by car.
I'm 1,88 cm (6,2 feet) so space is really important for me and I have trouble sleeping if not in a full lie flat seat. Would you say that I could be fully stretched? the pitch with the foot rest seems a bit short. Also it seems a bit strange to have the foot rest side by side with a stranger (we travel with our daughter so I will probably have someone next to me.)
Thank you very much!
I am 1,86 m and I could fully stretch out on the seat when in lie flat modus.
Indeed I was lucky that seat next to me was empty. But I think in the end it will not disturb to much to have the foot rest side by side to a stranger. That is the same case with other airlines like Lufthansa as well and I never had a big problem with it.
Have a nice flight!
Thank you again.
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