After my arrival from SJO, I went straight to the Copa Club to relax and get acquainted with this lounge.
If you are seated on the left side window of the plane you will come across a magnificent view of PTY downtown skyscrapers as you land. This first glimpse of PTY is a stark contrast to the dated airport terminal and the CM Club, which do not live up to the modern and affluent facade of the city that they serve.
This seems to be the only premium lounge at PTY airport and is also used by KL/AF for its premium passengers. It is located by gate 21 between a coffee shop and a store with an entrance that is not very noticeable at first. Once you enter you need to take an elevator one floor up to reach the reception area which is a long desk. To the right of reception there are 2 showers and the WC's. Immediately to the left there is a hallway that leads to the bar and the business center but if you skip this hallway you find the "buffet" area with some chairs. At peak times, there could be quite a congestion since the reception and buffet are located almost next to each other.
Quite limited and lacking. As a matter of fact, the CM Club is like a replica of a former CO's President Club from the 1990's. Even though U.S. carriers have stepped up their club offerings, CM's one still remains trapped in another time. Then again, as the only airline lounge in PTY, you don't worry about competition.
What you see here is the offer for the afternoon. Just a few fruits that are individually wrapped and packaged snacks.
A relaxation room playing woman's wrestling. I have never seen a lounge play a program like this anywhere in the world, so this was a "first" for me.
I found a corner with some empty chairs and settled there.
Wall with markings.
My snacks. Yum! or miam-miam as they say in France.
Good spotting from the lounge.
View of the terminal from the lounge.
I left for the lounge more than 1 hr. before dept. For U.S. flights there is an extra layer of security at the gate and you must x-ray your bags and go through security again. The load for this flight wa light and I only saw one agent working at the gate. I asked if there was a chance to get an empty seat next to me and the agent changed me from 2B to 4F. I must add that he was friendly, professional and did this with a smile.
Spotting next door.
Boarding started with priorities respected. I was greeted by the FA as I entered the plane.
View from my seat.
FA's offered pre-dept. drinks. I had water.
Followed by menu, amenity kit and headphone (the ones used by UA for Y on intl flights).
-Green salad offered with your choice of dressing (I was not given any choice and it was accompanied by a vinaigrette).
-Grilled salmon accompanied by basmati rice and creamed spinach.
-Chicken supreme accompanied by curry rice with raisins and dried tomatoes.
-Chocolate cake and orange cheesecake.
Vanilla ice cream offered with your choice of topping.
Cold cuts platter.
Red wines - Concha y Toro Gran Reserva Cabernet Sauvignon & Viña Lanciano D.O. CA.
White wines - Concha y Toro Gran Reserva Sauvignon Blanc & Duquesa de Valladolid.
Sparkling wine - Cordniu Clasico Brut.
The FA then took the meal orders and collected the menus. The menu featured the return portion and is being used for both the outbound and return. I asked if I could keep mine and the FA did not object. I also noticed that AV does the same thing and list all the meal segments on their menus. It might be cost effective but I find it a bit cheap at the same time. here.[link/url]
Taxiing out & take off.
Upon leveling off the service started with unscented hot towels.
I had warm nuts with a glass of Sauvignon Blanc.
Soup and salad.
Chicken supreme - Anything but supreme. It was salty and the curry rice was not spicy enough. I thought that the pairing of two strong flavors like the dried tomatoes on top of the chicken and the curry rice would be competing instead of being complementary.
Ice cream sundae with a mix of chocolate and strawberry sauce with chopped nuts.
After the dinner service a bottle of water was distributed.
I did not use the IFE much, but I thought that the programs were limited based on a previous flight.
Snack before arrival.
Soon we were descending into LAS and the FA collected the headphones.
Arrving in LAS.
Panamá City - PTY
Las Vegas - LAS
The Copa Club was disappointing and it felt like an exact copy of CO's former lounge right down to the lacking buffet. This shouldn't come as a surprise since CM had a very close relation with CO and was partly owned by it. If CM wants to make PTY the "hub" of the Americas it should upgrade this lounge and make it more competitive. It should come as a huge let down for AF/KL passengers when they use this lounge. For starters, the availability of two showers and a small WC are not enough to meet the needs for the number of guests that frequent this lounge, especially during peak times. On a separate trip recently, I waited 1:15 hr for the use of a shower and was #6 on the waiting list when I checked in at 06:45A. The catering is truly disgraceful but considering that this is the only airline lounge at PTY airport, it might not be a high priority. I'm not asking CM to offer a full buffet of hot dishes, but please bring something more substantial than packaged snacks that one can get at a vending machine. PTY has been compared to DXB or SIN, but its airport seems decades behind and is not a fitting representative of the city it serves.
The ground staff is polite and professional so no complaints in this area. At times I feel that they do their best with what they have with the limited infrastructure. Hopefully the expansion of the terminal and new project by Foster+Partner will bring much needed improvements and a new club. PTY airport is dire compared to its modern and wealthy downtown that passengers get to see when they land here.
The crew was OK and did the job efficiently maintaining a certain distance. I would say that for the most part CM crew are professional but not too talkative or warmly engaging. I don't have a problem with that and I'd rather take this any day than a crew that is vocally rude.
As far as catering, I appreciate the offer of a soup in addition to a salad on dinner flights. The main dish was salty and a miss. I think that there should be a wider selection of breads to accompany the appetizer and main courses. The snack before arrival is a nice touch.
0 LIKESLIKE TO THANK THE AUTHORTHANKS ! FLIGHT-REPORT LIKED
Flight-Report is a free website hosting more than 500 000 pictures and 17 000 reviews, without ads, this website can't exist. We understand that ads can be annoying, this is why we only display a maximum of 2 non-invasive ads per page.
To continue using Flight-Report, we invite you to add Flight-Report to your blocker's "white list".