The handling of this mess was not ideal starting with the cancellation of the flight on the day of dept. and not being protected on the new flight. On top of that I was given the wrong boarding pass and it's a good thing that I noticed it just when I was walking away from the counter. The fiasco with the transportation in OAK could have been managed differently and B6 should have requested a bus to be waiting for us when we arrived in OAK.
Throughout this whole ordeal the agents were professional and did the best they could under the circumstances, but unfortunately it was disorderly and showed a total lack of organization. It was reactive instead of proactive. Things happen and sometimes it is out of our control. However, a good company should always anticipate foreseeable problems and have a plan in place to deal with them. I don't blame the front line employees who no doubt were stretched beyond their limits with this problem, but management should have stepped up and done a better job of ensuring that all passengers were taken care of. Some families were traveling with children and it is disgraceful that they had to wait for so long to get into their final destination.
I flew B6 many years ago and really liked this airline. I thought that they were really special in offering more value to passengers like extra room and snacks for free. Most reviews about this airline are positive. In this particular instance, B6 disappointed me greatly with how they handled this irregular operation. The service aboard is still as good as I remember it and of all the major U.S. carriers they still provide the extras that competitors charge, but the ground service was a big fail.
6 Comments
Some believe that it stared to go downhill when founder David Neeleman left. I am surprised that it has kept the generous legroom to this day.
Thanks for stopping.
If you take away the irregular ops, B6 crushes any other US carrier on a routing like this. You can't deny the legroom, IFE, and snack offerings.
Thanks for sharing Adan!
The reason for the cancellation was weather. The previous night SFO experienced high winds and lots of flights experienced major delays.
No doubt that B6 offers more value for your money. The legroom in particular is exemplary.
Thanks.
I am sorry to hear about the cancellation, the delay with the flight and all the other complications that occured on this experience.
Nice shots of your ride at the gate!
Seat pitch is very generous, impressive. Most "legacy" carriers don't offer that kind of seat pitch in most of their long-haul aircraft.
Nice with an IFE screen.
B6 looks like a really nice carrier when it comes to the actual flight. I am sorry to hear about all the other inconveniences this time.
Thanks for sharing.
Have a good one, see you!
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