12. Charlotte - Londres Heathrow, US Airways A330-200, business
13. Londres Heathrow - Paris CDG, British Airways A320, econonomy
After disembarking from our previous flight, we arrive quikly in the main hall of the Best 2010 Airport.
I could not resist to laught when entering the lavatories: not sure that was a significant superior customer experience XD
Some parking views, with a nice mix of US and AA schèmes.
Warm welcome at the entrance of the lounge. Hello Pititom!
Massive departures at CLT. For the moment, our original flight to Dublin is on time.
Just like our previous flight from Charlotte, we find a seat Under the large and bright dome.
The armchairs are comfy, even if very worn.
My little selection from the buffet. Classic beer are free. I will use my coupon later to have a liquor.
No need to remind me: I know I am very late to type my reports ;)
Shit happens, and here it comes: the aircraft to Francfort is facing some problems, US Airways decided to switch those A330 and OUR aircraft to Dublin is now assigned to Francfort and we get the bad A330… That's an instant 2h20 delay.
The good A330 leaving for FRA…
The problem is that Pititom and I have a connection in DUB to get back to CDG (of course it's on another reservation ^^) ! And with this delay, we would miss our connection… Pititom is reassuring me: Don't worry Padawan, they could rebook us on what we want, me may even get the direct flight back to Paris. Back to the Customer service at the entrance of the lounge, we explain our problem to the agents. The answers of US Airways agents could be sum it up like this: - NEIN ! NEIN ! NEIN ! NEIN ! NEIN ! NEIN ! NEIN ! NEIN ! NEIN ! NEIN !
We abandon the fight, as it seems those agents have likely been trained by Lufthansa rather than American Airlines… With this long delay, we spent some time in the airport. We notice a Global Customer Service, and we try again. This time, we get a young agent, but undoubtedly an American Airlines one: in no time, he understands our problem. makes a reservation on the direct flight to CDG, assignes us some seats but… the check-in time is over, he cannot issue our tickets :( We ended with asking a rebooking on the London flight, as it would be easier for us to get back in Paris from London rather than from Dublin (4000 avios on a BA flight).
Finally, here are the documents :
I am able to print my LHR-CDG boarding pass at the busines corner.
Lavatories are cleam.
We can found some dressing rooms, quite usefull!
Time to board.
Pititom is already at the gate.
But before boarding, all customers must see an agent for documentation check.
Of course there is only 1 agent checking the documents for an almost full A330, of course he is the one who shall answer the phone, and of course once the documents are "checked", i could exchange my boarding pass with ANYONE in the airport !!
If an american flight-reporter could explain me the goal of this "pre-boarding check', I would be greatfull :) In the meantime, I decide to play a little with this stupid check ^^
Finally, they decide to check the documents directly in the boarding queue: much clever from my point of view!
Boarding in the A330.
And the now well-known US Airways Cirrus cabin.
For this red-eye flight, we choose some center-seats.
PDB, in plastic glasses.
Newspaper and headset distribution.
The flight attendant on my aisle is one of this "air granny": very kind and smiling.
Push-back on time, safety video.
As soon as the safety video is over, the IFE is activ.
Let's have a look at the menu. It's almost the same as in April, only the wines changes.
Diner starts with an oshibori.
As for my previous flight, the IFE is crashing too often…
The flight attendant on Pititom's aisle is not going at the same speed as mine: Pititom has his apéro, but i'm still waiting mine.
Shar a Coke with a showstopper.
Indeed, the airwshow stopped with the IFE somewhere between Petersbourg and Chesapeake Bay.
Stuffed Zucchini Trio. Seasonal Greens with Hearts of Palm and Sweet and spicy Pecans. Teriyaki Glazed Chicken. Everything is good, but the chicken presentation was nicer in April.
Once again, the flight attendant on Pititom's aisle is not going at the same speed as mine : I already had my tray, the non-revenue passenger on seat 6F too, but Pititom is still waiting!
Chocolate ice cream.
After the service, the flight attendant take a seat to have a look at the airshow to get an idea of the flight time to destination. Not very smart…
5h00 later, I Wake up after a good -but too short- night. Pititom too is enjoying the full-flat bed!
I woke up too late for the breakfast, so no pictures, sorry! The FA gives a fast track and a lounge access upon arrival.
Back in Europe!
Let's follow the purple signs for a connection.
Thanks for reading!
US Airways US Airways Club (Concourse C)
Charlotte - CLT
London - LHR
US Airways: Not so bad flight, but my previous expériences were better (FA, service). Cabin is comfy, but this old IFE is really a pain.
Lounge : comfortable, with wifi, but the buffet is too poor, even with a voucher. And no comments on the useless staff.
CLT : Nice and big airport.
LHR : Flight connections are not very easy, too bad the connecting passengers are using the same security as passengers orignated from LHR.
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