Hi, This is my flight report from Lisbon to Helsinki with TAP Portugal, the Portuguese Flagship Airline, and member of Star Alliance, in Business Class. The fligh duration was 4h20 and arrived on time. Check also my trip report in Helsinki: Lost whit Fabio
MORE ABOUT THE FLIGHT
Airline: TAP Portugal – Flight: TP797 – Route: Lisbon – Helsinki Check-in: 6 – Time: 20h15 Seat: 1A – Class: Business Boarding: 21:10 – Gate: 24 Scheduled Departure: 21h25 – Actual Departure: 21h40 (15min delayed) – Runway: 03 Scheduled Arrival: 04h00 – Actual Arrival: 04h00 (On time) – Runway: 04L Disembarking: 04h10 – Baggage Claimed: 04h25 Aircraft: CS-TNN – Type: Airbus 320-214 – Name: Gil Vicente – Age: 14y
CHECK-IN & SECURITY
I arrived in the Airport at 8:10pm and checked-in in TAP Portugal business class and Economy Plus class Check-in area in the entry of the Airport. After the quick check-in I went to security priority access and the process was very fast with no queues.
Departures entry
FIDS
Check-in area for TAP Portugal Business Class, Economy Plus and also to Oporto flights
After check-in is time to go to the security
Check-in area for Economy Class
Way to the Security priority access
DEPARTURES
Lisbon Airport Departures area is a renovated area, full with free-shops, also with very known international brands and a food-court.
Duty Free stores just after security
Food Court
LOUNGE
Although Lisbon Airport is the main hub of TAP Portugal, the airline doesn’t have any own Lounge, so I went to ANA Airport Lounge, located above the Food Court. The lounge have 2 seating/relaxation areas, a zone with 3 computers, smoking room, shower facilities (located in the bathroom). In terms of food and beverages its very limited. The dining area was also very dirty because anyone took away the dirty dishes during the time I stayed there (like 30min). In my opinion TAP deserves better in their own hub
Entry
Magazines Rack
Food
Dirty dining area
Seating area
Bathroom and Showers
Multimedia area
BOARDING
At boarding gate was announce that the flight going to be delayed for 20min because of the late arrival of the aircraft and so the boarding started 20min delayed.
The aircraft for that night
Boarding area
My boarding pass
In the way to the aircraft
FLIGHT
I was seated at 1A, in business class and had all the row for me.
My seat
Lavatory for Business Class
The cabin in the end of the aircraft
CATERING
For dinner in Business Class they had just one option: Starting with a Salt Cod Confit and Green Salada, the main course was Ricotta Bauletti Pasta with Béchamel Sauce and Pistachios and ended with Chestnut Pudding. They also have a good selection of Portuguese wines: Luís Pato Blanc de Blancs Sparkling 2015, Quinta da Alorna White 2015, Esporão Verdelho White 2015, Dona Maria Red 2013 and Vale da Raposa Red 2014.
ARRIVAL
I arrived by the south in the most remote runway. Then the aircraft taxied to the Gate, in the opposite side of the airport. The disembarking was really fast and the baggage claiming was also very quick.
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Verdict
TAP Air Portugal
9.0/10
Cabin8.5
Cabin crew10.0
Entertainment/wifi8.5
Meal/catering9.0
Independent Lisbon Lounge
4.3/10
Comfort6.0
Meal/catering2.0
Entertainment/wifi5.0
Services4.0
Lisbon - LIS
7.9/10
Efficiency8.5
Access8.5
Services8.0
Cleanliness6.5
Helsinki - HEL
7.9/10
Efficiency9.0
Access7.5
Services7.0
Cleanliness8.0
Conclusion
That was a very nice flight with TAP. The Business Class service continues very good but TAP must create their own Lounge at Lisbon because the ANA lounge is a thousand miles away from the oldest TAP lounge.
5 LIKESLIKE TO THANK THE AUTHORTHANKS ! FLIGHT-REPORT LIKED
Thanks for this FR. TAP must be the only world class airline to not have its own lounge in its hub. The dinner is ok but the lack of choice is not acceptable for such a long flight. Was there any other service after dinner ?
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2 Comments
TAP must be the only world class airline to not have its own lounge in its hub.
The dinner is ok but the lack of choice is not acceptable for such a long flight.
Was there any other service after dinner ?
Same comment as KL651.
The lounge in Lisbon is really nice but the supply of food is not extraordinary...
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