Review of British Airways flight London Dubai in Business

Airline British Airways
Flight BA107
Class Business
Seat 19A
Aircraft Boeing 747-400
Flight time 07:10
Take-off 16 Feb 17, 12:20
Arrival at 16 Feb 17, 23:30
BA   #60 out of 133 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 709 reviews
KévinDC
By GOLD 6190
Published on 9th April 2017
Hello and welcome to the next flight-report in this series on British Airways World Traveller Plus between Washington, DC and Dubai, UAE.

Over the U.S. Presidents Day holiday weekend, we took a quick trip to Dubai to visit a good friend who had recently moved to the UAE. Because it was such a long distance over a short period of time, we opted for Premium Economy for several reasons, but mostly for the additional comfort so that we wouldn't be zombies upon arrival and also to avoid breaking the bank on Business class for just a long-weekend trip. For a more detailed account on the choice of BA Premium Economy as it pertains to mileage earnings, see the first report in this series by clicking on the link for the IAD-LHR report below.

Here is the full routing:


Here we are at LHR T5, having just arrived from IAD. Although we arrived at the T5C satellite, all passengers, whether they are connecting or arriving, must take the train to the main T5 terminal. Passengers in transit clear security at the main terminal, while arriving passengers clear U.K. immigration and customs. I always find this system to be a bit annoying and time-consuming when connecting at Heathrow, especially when your connecting flight ends up departing from the same terminal as your arriving flight (but you still have to take the train back and forth to the main terminal in between).

That was the case for me this time, with both arriving and connecting flights at T5C; however, as we had several hours to kill before the departure of the flight to DXB, I wasn't pressed for time. In fact, I decided to go through immigration to get some fresh air between two long-haul flights. Despite long lines at immigration, even in the fast track lanes, the queues moved fast at the electronic gates for European passports. So I whipped out my French passport and was through in minutes. Having dual U.S. and European citizenship certainly has its perks!

I went out to one of my favorite planespotting corners curbside, but there wasn't much activity on Southern Runway 9R/27L, with all the landing aircraft having turned off well before reaching the main T5 terminal. There wasn't much to see across the way on 27R as far as takeoffs go either–it was foggy with very low ceilings and low visibility–not ideal planespotting weather. But hey, it's London in the winter; fog is common.

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So I headed back in to wait the rest of the time before the next flight in the BA lounge.

The architecture of T5 is massive and always impresses me, no matter how many times I have been through this terminal.

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As I was already at the south end of the terminal, I went through the Fast Track security lane at the South security checkpoint. Well…there was nothing fast about it. Even through there were only about 5 people in the queue, it moved at a snail's pace. Once through the scanner, it was even slower…for some reason, it seems every single passenger's carry-on back was being flagged for additional inspection, including mine. At first, there were no security agents to do the secondary screening, so we all just sat there. After a few minutes, one agent finally came and took an eternity going through each person's bag. The agent was friendly, but a little too chatty with each passenger. In all it took me about 30 minutes to go through security despite the fact that there were only 5 people in the queue–very inefficient! Thank goodness I wasn't in a rush.

And here we are finally through security on the mezzanine level.

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T5 may be an architecturally impressive terminal, but it's far from practical. Although the South lounges are located on the mezzanine level right after the South security chepoint, there is only an entrance for the Concorde Room (BA First passengers only). All other passengers must head towards the center of the terminal to take an escalator to the lower level, to then walk back towards the south end of the terminal, and then take an escalator back up to the mezzanine level, essentially a few feet away from where they started…logical!

I assume this nonsensical setup is a way to force passengers with lounge access through the gallery of high end shops and duty free stores prior to arriving in the lounge.


Nigel the BA Disco Amoeba welcomes you to the BA Galleries lounges! (Yes, I just made that name up)

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A Ginormous BA A380 model at the top of the escalators. Love it. Want.

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Horse lamp says Heeeeeeeeeeeeey

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The lounge is large and spacious with lots of natural light despite the grey weather. It was surprisingly quiet for this peak time of the morning rush on a weekday.

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There is a whole other side to the lounge in the direction of the windows in this photo, but I was too lazy to go take pictures over there ^^

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One of the several self-serve bar areas. I like that there was bloody mary mix.

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I wasn't terribly hungry so I just had a croissant and a chocolate croissant–both of good quality, nice and buttery.
There were some hot foods, like egg and bacon sandwiches, as well.

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As the lounge was generally quiet, there was no wait for a shower at the Elemis spa.

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Feeling refreshed, we headed to the T5C satellite concourse for boarding.

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The T5 Satellites are great for planespotting, with their huge windows.



And here is the beautiful Queen of the Skies taking us to Dubai today!

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With so many carriers retiring their B747-400 fleets, there are less opportunities to take 747s, so I was excited to be flying on this beauty today. #AvGeek

BA recently completed refurbishing their B744s in the "Super High-J" configuration. These are premium-heavy aircraft with a high ratio of First and Business class seats compared to other aircraft, hence the "Super High-J" designation ( J = Business Class for those who may not know; C is also used widely).

photo ba 747-400photo ba 747 super high j seat map

As you can see from the seat map, more than 3/4 of the aircraft floor space is dedicated to premium cabins in this configuration. With 14 First, 86 Club World (Business), and 30 World Traveller Plus (Premium Economy) seats, there are 130 premium cabin seats–and only 145 seats in the small World Traveller (Economy) cabin.

Well, as it turned out, the small World Traveller cabin on this flight was oversold. As I got to the gate podium for boarding, the boarding pass scanner made a wonderful beep…Oh! I know what that means!

Yep, an Op-up (Operational Upgrade) from World Traveller Plus to Club World for the both of us! Wooohoo!
The mix of Premium Economy tickets + oneworld Elite status had worked out well for Op-ups. Out of 4 flights bought in Premium Economy prior to and including this flight, I had gotten 2 op-ups. Not a bad ratio!

Nice views as we head down the glass jetbridge.



We are greeted by two friendly cabin crew at the door and pointed in the direction of our seats.

The main Club World cabin on the Super High-J 747s is large, though not as huge as the B777-300ER Business cabins I've been in. With 4 rows of seats between doors 2L/R and 3L/R (at eight abreast in the typical BA Ying-yang forwards-backwards facing configuration), and an additional 2 rows of seats after door 3L/R, there are 48 seats in the main Club World cabin.

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My window seat for the next 7 hours. Note that window seats in BA Club World are all backwards facing. Personally, I don't mind it at all–on the contrary, I find it cool during takeoff and landing.

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The newer generation Club World seats on this recently retrofitted aircraft don't look much different from other aircraft, the main difference being the newer generation larger IFE screens.

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With a 72" pitch, there is plenty of legroom to stretch out.

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The window seats are private, though they feel a bit narrow for those with wide shoulders.

As I've said before BA Club World is great if you are travelling as a couple or with friends/co-workers (as long as you like them, that is ^^), but can be quite awkward if you are travelling alone. The forwards-backwards configuration is an efficient use of space, but can mean that you are face-to-face with a stranger when travelling alone.

There is a privacy divider that can go up once you've had enough of awkwardly avoiding eye-contact with your seat neighbour :-)

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Looking towards the front of the main CW cabin with the staircase to the upper deck on the right.

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Shortly after settling in, a friendly flight attendant came by to take our coats. Right behind her, another FA came along with pre-departure drinks.

Choice of champagne or water.

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I've always loved the BA livery and I also love the new AA livery, so this is just a beautiful view for me ^^

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Cheers!

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As I sipped my champagne, a whole football team, coaches and all, were boarding and sat all around us. A look at their red and white striped jerseys with "Potters" on them revealed them to be the Stoke City FC, an English Premier League team. Cool!

We asked one of the team members across the aisle if there was a match in Dubai, but it turned out they were going for warm-weather training.

But I like planes more than football so I continued to enjoy watching the ballet of BA tails as boarding continued ^^

I believe this is one of the ex-BMI long-haul A321s with a real Club World cabin used on flights to the Middle East.

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The purser made his way through the cabin to take appetizer orders as boarding was winding down.

Let's have a look at the menu: two choices of appetizers, and 4 choices of mains, not bad. The options sound good, but BA Club World catering can often be hit or miss. We shall see!

BA's selection of wine and champagnes is usually decent.



Boarding wrapped up on time and we pushed back from the gate a few minutes early.

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The safety video played during taxi.

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Heathrow is an AvGeek paradise. So many nice things to see during taxi.

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UA 767-300ER

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Beautiful SkyTeam livery on this Delta ETOPS B757-200

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AA B777-200ER

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Get in the conga line!



Star Alliance tails parked at the new Terminal 2

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Takeoff heading west on the north runway

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The immense T5



Looking back towards Heathrow

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It will be a short 6.5 hour flight today.

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Our route will take us across the English Channel over Belgium, Germany, Austria, Hungary, Romania, then out over the Black sea towards eastern Turkey, then along the border of Iraq and Iran before crossing the Persian Gulf and landing in Dubai.

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Big 747 wing over the English Channel

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Shortly after takeoff, the cabin crew begin the apéritif service.

I went for the Castelnau Brut Rosé, which was quite good.

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cabin crew came through the aisles regularly to check on passengers and top up glasses. So I got a second glass of the Rosé :-)

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Most of Europe was covered in a thick blanket of clouds. The clouds tarted to dissipate near the Czech-Austrian border to reveal a snowy landscape.

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Not sure what type of plane is leaving this dirty chem trail.

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For the appetizer, I had originally opted for the Mezze platter, but they were out. Can't complain when you got an op-up :-)

Bocconcini with basil sponge, slow-roasted cherry tomatoes and pine nut with fennel salad

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So it's a salad, with a side salad. It's a nice and flavourful salad, mind you, but it's just a bit too much when you already have a side salad.

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Lovely scenery over Eastern Europe during the meal service

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For the main my original choice was available and it was delicious.

Fried Arabic chicken with machbous rice and aubergine stew

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The presentation could have been better with bits of exploded sauce on the rim of the dish, but it was a very good dish. Food can be bland on aircraft so it was nice to have a bold and flavourful dish.

I had the cheese plate with a port for dessert.

The sun sets as we are about to reach the Black sea.

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After lunch I feel asleep watching a movie and slept for a few hours until the "Afternoon tea" second meal service.

We were over Iran by then, and only about an hour out from DXB.

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Finger sandwiches and sweets. The portion is a bit on the small size.

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Before we knew it, we were on final approach.

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And here we are–welcome to Dubai!

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We arrived at the gate 4 minutes early.

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Concourse D looking like an Air India hub with so many AI overnighters.

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Immigration was an absolute nightmare–it took more than an hour to get through despite being among the first off the aircraft.
There are Fast Track lanes, but we were told that BA do not pay for access for Premium cabin passengers and Elite members so we were denied access. There was an Air France flight arriving at the same time–those passengers were allowed access. Grrr

Yeah, that was a hot mess. Oh well, what can you do, right? ¯\_(ツ)_/¯

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Thanks for reading! Here is a short tourism bonus below

UAE Tourism Bonus



A few pictures from the top of the Burj Khalifa (there was a sandstorm–lucky me), and the view of Dubai from our friend's place.



The beautiful Abu Dhabi Grand Mosque



Abu Dhabi Skyline at sunset

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Dune bashing in the desert



Dubai Marina by night.

See more

Verdict

British Airways

8.1/10
Cabin7.5
Cabin crew9.0
Entertainment/wifi9.0
Meal/catering7.0

British Airways (South) Galleries Club - 5A

7.9/10
Comfort7.5
Meal/catering7.0
Entertainment/wifi8.5
Services8.5

London - LHR

8.6/10
Efficiency8.0
Access8.5
Services9.0
Cleanliness9.0

Dubai - DXB

8.1/10
Efficiency7.0
Access7.5
Services9.0
Cleanliness9.0

Conclusion

A very nice flight with British Airways on the refurbished Super High-J B747-400. The BA Club World hard product may not be the best Business class seat out there, but the flat beds are comfortable and the window seats are very private. The cabin crew were very attentive, pleasant, and professional--another positive experience with BA crew! The catering was decent overall, though the pre-arrival meal portion was a big meager. The new IFE was very good--better than on the A380, as it had more content. The flight was quiet and restful. You would think that with a whole football team in Business class that there would have been some partying on board, but nope, very quiet!

Thanks for reading!

Information on the route London (LHR) Dubai (DXB)

The contributors of Flight-Report published 10 reviews of 3 airlines on the route London (LHR) → Dubai (DXB).


Useful

The airline with the best average rating is Emirates with 8.4/10.

The average flight time is 6 hours and 49 minutes.

  More information

27 Comments

  • Comment 392735 by
    Drewj21 21 Comments

    Hi Kevin,

    The team is Stoke City FC, Not Stroke ?

  • Comment 392736 by
    eminere™ 271 Comments

    You didn't receive the scones for afternoon tea?

  • Comment 392741 by
    JW19 116 Comments

    Still like the way you guys make reviews and reports. The more seasoned guys like yourself, socalnow, marathon and the likes have a knack of making reports that are informative, interesting yet concise.

    I find our recent new reporters either too brief or too lengthy killing interest half way through reading their reports. Great review of BA. Unfortunately cost cutting is very prominent across their service and I only see it getting worse.

    • Comment 392766 by
      KévinDC TEAM GOLD AUTHOR 4906 Comments

      Thanks very much for the compliment JW19! Yes, it is a fine balance to strike to keep a longer report interesting and informative without going into too much minute detail where it becomes tedious to read. Anything not covered in detail in a report can always be discussed in the comments sections. Thanks again for your comments!

  • Comment 392747 by
    Razza_Pr 205 Comments

    Hello, KévinDC, and thank you for this FR :)

    I didn't know BA configured some of their aircrafts with that many J and F seats :O - though I imagine it makes sense for markets like Dubai, New York, and I think Moscow as well.

    "So it's a salad, with a side salad. It's a nice and flavourful salad, mind you, but it's just a bit too much when you already have a side salad."
    -Saladception :p. Though I've been told that British Airways will be investing something like £400 million into their Club World product - one of the aspects of which they will be focusing on is improvements on the on-board dining experience. So that's good news for [b]one[/b]world loyalists such as yourself, eh? :D

    "The new IFE was very good--better than on the A380, as it had more content."
    -They should probably think about putting down their ad in IAD about the A380 having more IFE contents :p

    A nice read, and awesome pics from Dubai.

    Thanks again. Cheers!

    • Comment 392770 by
      KévinDC TEAM GOLD AUTHOR 4906 Comments

      Thanks for your comments Razza_Pr!

      "though I imagine it makes sense for markets like Dubai, New York, and I think Moscow as well."
      - Exactly, the Super High-J 747s operate to JFK, DXB, KWI, JNB, and several other cities with high premium demand.

      "Saladception :p"
      - Hah! Good one

      "British Airways will be investing something like £400 million into their Club World product"
      - Yes, this is a good thing for sure. Right now BA's CW product is mediocre at best when compared to other carriers with full aisle-access and 1-2-1 configurations. BA have already said they will keep the seat configuration with the ying-yang high-density pattern, but will space the seats apart to give aisle access for all passengers--not revolutionary, but an improvements. As far as the catering improvements, from what I've read, it looks like they'll be adding appetizer choices and rolling out the appetizer selection in the cabin presented on a trolley, CX-style. Now, we'll have to see once these changes are rolled out in the fall if the quality of the catering actually improves. LH and AF have made huge improvements in long-haul J catering and BA is falling behind..

      "They should probably think about putting down their ad in IAD about the A380 having more IFE contents"
      - Haha yep! That's exactly what I was thinking when I was writing that.

      Thanks for stopping by!

  • Comment 392748 by
    K2World 1741 Comments

    Thanks for this second episode.
    Op-up at the gate is always welcome and this would have been even better if you had a seat upstairs.
    I took the same flight last year in Y and it also took me more than an hour to go through immigration, awful ! I think AF & KLM flights arrive a bit before the BA one which explains why there are so many people. Anyway, they could do something about it.

    • Comment 392771 by
      KévinDC TEAM GOLD AUTHOR 4906 Comments

      Thank you for your comments Kevin!

      "this would have been even better if you had a seat upstairs."
      - Yes, that would have been great! But I'll take any seat in J over W. I'm just glad I didn't end up in one of those middle seats!

      "I took the same flight last year in Y"
      - I saw those reports when I was trying to figure out if the updated Super High-J 747s had the new Premium Economy seats. I couldn't find any pics of the W cabin anywhere online. Well it turns out it's because they kept the old W seats but with new IFE...lame. So I'm glad I was upgraded because that would have been a disappointing experience in W.

      "I think AF & KLM flights arrive a bit before the BA one which explains why there are so many people"
      - Yeah and there were at least 2-3 other flights that arrived right before us as well.

      "Anyway, they could do something about it."
      - BA could start by paying for Fast Track access for its Premium passengers. That would have helped a lot.

      Thanks again for your comments!

  • Comment 392759 by
    jules67500 GOLD 4575 Comments

    Hi Kevin !

    Thanks for sharing :)

    Nice to have a football team onboard, I'd have chatted with them the entire flight :D (well, I prefer Liverpool ^^)

    Upgrade for the both of you, that's great !!

    A+ !

    • Comment 392773 by
      KévinDC TEAM GOLD AUTHOR 4906 Comments

      Hi Jules, thanks for your comments! Yes, it was cool to have a whole team on board! Most of them slept the whole flight, so even if I had been interested in chatting, they were sleeping, haha. Yes, it was great to get the upgrades. It definitely helps that we both have oneworld status.

      Merci! A+

  • Comment 392772 by
    Numero_2 SILVER 9257 Comments

    Merci pour ce FR.

    La sécurité à LHR : Une vraie plaie !

    "I like that there was bloody mary mix." -> Too lazy to make your own, huh ? ;)

    • Comment 392775 by
      KévinDC TEAM GOLD AUTHOR 4906 Comments

      Merci pour tes commentaires Clément !

      "La sécurité à LHR : Une vraie plaie !"
      - Entre la sécurité à LHR et l'immigration à DXB c'était me fête !

      "Too lazy to make your own, huh ? ;)"
      - Haha, that and I wouldn't really know how to make the mix right.

  • Comment 392777 by
    TheWindowSeat 102 Comments

    My how the other half live !
    Stunning report. Kevin which Camera do you use ?
    Shocked at ultra small pre landing dessert,a sign of Mr Cruz' costcutting I guess.
    Thanks for a lovely report :)

    • Comment 392828 by
      KévinDC TEAM GOLD AUTHOR 4906 Comments

      Thank you sir! Haha, I wish I could say I were part of the "other half" LOL.
      Yes, Mr. Cruz's cost cutting has been evident in both CW and WTP. But he announced a big investment in the CW product a few days ago, so hopefully quality will improve. We shall see! Thanks for stopping by!

  • Comment 392809 by
    757Fan 546 Comments

    Hi Kevin,

    Thanks for sharing the next report in your series! It looks like you had a nice flight with BA to Dubai, though by the looks of the meal service, I'd probably not pay the extra difference from Y+ for the food - doesn't look all that incredible, but maybe that's just me.

    Great to get on a 747 - I need to do this before they're all retired out there!

    Thanks for sharing.

    Matthew

    • Comment 392829 by
      KévinDC TEAM GOLD AUTHOR 4906 Comments

      Thanks for your comments Matthew!

      "doesn't look all that incredible, but maybe that's just me."
      - No, it's not you. It is pretty mediocre for J class. I gave the catering 7/10, which isn't all that great. But it was mostly because the main dish, Arabic chicken was really tasty.

      "Great to get on a 747 - I need to do this before they're all retired out there!"
      - Yes, one last ride on a DL 744 before they are retired. The DL 74s are beautiful inside and out!

      Thanks for stopping by!

  • Comment 392819 by
    Nick 172 Comments

    Great report and congrats on the upgrade, I didn't know about the "Super High-J" configuration till I read this. Though this hard product isn't as preferable as reverse herringbone, everything on this particular aircraft certainly looked brand new in your pictures.

    • Comment 392830 by
      KévinDC TEAM GOLD AUTHOR 4906 Comments

      Thanks Nick! The Super High-J configuration is new. I think it was introduced with the retrofit of these 747s last year. BA J definitely can't compete with reverse herringbone, but yes, it was nice to have a freshly refurbished plane. The retrofit gave that old 747 a new lease on life and the cabin looked great. I was surprised to see they didn't change out the overhead bins for newer style bins like DL and some others have done.

  • Comment 392894 by
    loukas SILVER 306 Comments

    Hi Kevin, thanks for this report. Great photos, the one with AA plane taking off and BA tails is my favorite! I've heard a few stories about BA business class seats and your photos seem to confirm it: while the window ones look quite cosy the aisle ones are for me too open. Looking forward to your next reports! have a good one!

    • Comment 393066 by
      KévinDC TEAM GOLD AUTHOR 4906 Comments

      Thanks for your comments Loukas!

      "Great photos, the one with AA plane taking off and BA tails is my favorite!"
      - Thank you! It's my favourite too :-)

      "while the window ones look quite cosy the aisle ones are for me too open"
      - Totally agree. The aisle seats are too exposed with basically no privacy. The window seats are very private, even if the space is somewhat claustrophobic.

  • Comment 392904 by
    airtraveladdict 119 Comments

    What?! that is so cheap of BA not to pay for fast lane or priority processing.
    I guess BA is costing cutting so every $ counts.
    Nice reporting by the way, very informative.
    I can see why BA serves a salad as a starter and a side salad lol, salad is cheap to serve as starter. how much would 2 cherry tomatoes, basic sponge bread and few small bocconnci really cost?
    The J main course does look tasty despite the lack of presentation haha, BA is a bit like CX, catering presentation is really ordinary.
    I have flown BA F in 772 and i really wanted to try 747! the queen of the skies is beautiful as always.

    • Comment 393067 by
      KévinDC TEAM GOLD AUTHOR 4906 Comments

      Hi Airtraveladdict, thanks for your comments!

      "that is so cheap of BA not to pay for fast lane or priority processing."
      - Tell me about it! Kind of embarrassing for BA really.

      "how much would 2 cherry tomatoes, basic sponge bread and few small bocconnci really cost?"
      - Probably less than a dollar :-/

      "I have flown BA F in 772 and i really wanted to try 747! the queen of the skies is beautiful as always."
      - Go for it! I think the F seats in the nose of the 744 are a bit tighter than on the 777s (or any other fleet type), but the cabin looks beautiful. Nothing like flying in the nose! One of my first F/J experiences as a kid was in 1A in the nose of a 744--I've been addicted to travel and aviation ever since.

      Thanks for stopping by!

  • Comment 393809 by
    Rl 777 810 Comments

    Thank you for sharing this FR with us!

    Nice pictures from the lounge, that BA 380 model looks great.

    Thanks for the details about various things, it is highly appreciated.

    Fantastic spotting shots at LHR.

    Wow, great to hear you were upgraded on this flight.

    “I believe this is one of the ex-BMI long-haul A321s with a real Club World cabin used on flights to the Middle East.“
    - I think that is one of the regular A32

    • Comment 393811 by
      Rl 777 810 Comments

      Accidentally pressed the send button, my bad!
      “I believe this is one of the ex-BMI long-haul A321s with a real Club World cabin used on flights to the Middle East.“
      - I think that is one of the regular A321s, as the registration is G-EUXF. The G-MED_ 321s are the 321s with the medium-haul cabin if I recall correctly.

      There could be improvements in the catering department but I guess that's unlikely to happen no, with all the recent recorded actions in the cost-cutting department. Nonetheless, still not bad as you were upgraded I presume.

      Wonderful aerial shots!

      Thanks for the stunning bonus at the end (nice 737 in one of the pictures).

      Thanks for sharing, have a good one!

      • Comment 399381 by
        KévinDC TEAM GOLD AUTHOR 4906 Comments

        Hi RI777, sorry, I missed you comment!

        "I think that is one of the regular A321s, as the registration is G-EUXF. The G-MED_ 321s are the 321s with the medium-haul cabin if I recall correctly."
        - Yep, I think you're right. I was assuming it might be one of the special ones since it was leaving from T5C

        Yes, the catering is definitely the weakest part of the whole experience, but the wine list is good, which makes up for it a bit :-)

        Thanks for your comments and sorry again for the late reply!

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