Review of Singapore Airlines flight Mumbai Singapore in First

Airline Singapore Airlines
Flight SQ423
Class First
Seat 3F
Aircraft Airbus A380-800
Flight time 05:35
Take-off 21 May 16, 23:35
Arrival at 22 May 16, 07:40
SQ   #2 out of 112 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 393 reviews
socalnow
By 997
Published on 8th August 2017
Greetings Flight Report community and thanks for stopping by. I have been catching up on reports of trips made last year and this series will be exactly that. This series of flights was special for several reasons. First, the timing. My family was expecting a new member in July of 2016 so this window of time was my last chance to enjoy some flying for a while. Second, as a "last hurrah", it was an all points on deck sort of affair where I simply pooled every point currency I had available and sought to exhaust them into a grand adventure. Through the luck of my timing I beat the devaluation cutoff of both AA and the Alaska and Emirates. Finally the trip was loosely based around A380. The first class cabins on these machines are nothing short of spectacular so let's have a comparison.

photo map

Carrier, route, equipment, class, lounge, and procurement method:




United Airlines - LAX-IAH - 737-800 - First - United Club - Aeroplan
Lufthansa - IAH-FRA - A380-800 - First - Executive Club - Aeroplan
Lufthansa - FRA-LHR - A321 - Business - FCL and FCT - Aeroplan
Etihad Airways - LHR-AUH - A380-800 - First - Etihad Lounge - American AAdvantage
Etihad Airways - AUH-BOM - A380-800 - First - Etihad Lounge - American AAdvantage
Singapore Airlines - BOM-SIN - A380-800 - Suites - GVK Lounge - Krisflyer (This Report)
Emirates Airline - SIN-DXB - A380-800 - First - Emirates Lounge and Qantas Lounge - Alaska Mileage Plan (Coming Eventually)
Emirates Airline - DXB-IAH - A380-800 - First - Emirates Lounge - Alaska Mileage Plan (Coming Eventually)
American Airlines IAH-DFW - MD80 - First - Admirals Club - Cash (No Report)
American Airlines DFW-SNA - 737-800 - First - Admirals Club - Cash (No Report)

Transit Adventure



Fresh out of the shower, and off an airplane, I bound down the hall following the International Transfers signs. I encounter a row of airline transit desks, this is going to be easy!

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Not so fast there fancy flyer, there is no SQ representation at this counter and the staff I speak with are not exactly clear on how to proceed. Phone calls are made, I provide my passport and Itinerary. Eventually an additional staff person turns up to evaluate the situation. Lots of debating and little movement. I am asked to sit and wait.

Purgatory.

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Eventually another staff person comes by and speaks with the men at the desk and motions me to come over. They have found a solution: home boarding pass maker set. If only they had crayons to write on it…

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I am escorted, with my new "boarding pass" through the official security and to the departures level where I am shown to the lounge and assured someone will be by with a more professional document in the near future. All told it was about a 30 minute process, not too bad. Everyone I encountered was extremely helpful. I find it odd there isn't a procedure for this in place, especially with SQ and AI (home town alirline) both Star Alliance "Partners". Oh well.

GVK Lounge



Ive never visited BOM and no idea what to expect in terms of the terminal or lounges. It's a lovely airport indeed.



At the entrance to the GVK lounge I am invited to go right to the F section. This is really one big room for J and F but F has a roped off dining room and small seating area. The place is quite stunning.



I opt for a quiet spot in the F area to set up shop. I was approached immediately for service from a young man who could not have been more delightful. I did get the feeling that he was seeking a gratuity but he was fantastic with service and conversation. I enjoyed speaking with him.



Gotta hit the dining room. Look at it, beautiful.




The menu. I wish I was able to stay for the day to work through this thing!



The service was on the spot. I was offered a beverage and opted for champagne.

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The table is ready.

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I was keen to taste something but didn't require an entire meal. I explained this to the server requesting a bit of the tandoori rack of lamb and some garlic naan. No problem. Beautiful flavors and a perfect portion.



Adjacent tot he dining room is teh buffet which is available to F and J guests. It is rather extensive.



Cricket on the tele for maximum authenticity.

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Not one to miss out on a complimentary lounge amenity I retired to the spa for a foot treatment. Kind of an assembly line feel but excellent treatment.

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Sadly my stay in the lounge has come to an end. On a positive note a ride in SQ Suites is up next!

Off to the gate. Love the look of this terminal.

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SQ423 BOM-SIN



Ready for the show.



The feeling of boarding Suites with SQ is unlike any other. The beautiful uniforms and greetings. The foyer and walk to your suite. It's an experience to say the least.

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I'm a row 3 guy.



The amenities come in abundance. Slippers removed from plastic and placed on the floor of the suite.
While boarding is underway I retire to the lav to change into the pajamas, as any civilized traveler would do. ;)



I don't posses any evidence of sipping the fine champagne pre-departure so perhaps isn't wasn't offered? Could there be a local law forbidding this? I can't remember.

The beautifully bound and extensive menu.

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Our push back and taxi commenced and the A380 quietly and seemingly effortlessly climbed into the night.

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Service begins promptly with the offer of a refreshing beverage. I request the Krug and it is served in a dainty little bottle. Hopefully there are more of them…

375ml of Krug.
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Proper pour though.
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Served with macadamia and cashew nuts.
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I opt for a meal and follow Sanjeev's recommendations. The table is laid with an Indian flare.

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The first course is the chicken with fig and pepper chutney. A nice flavor combination for sure.

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Carrot soup. A rather nice aroma of warm spice but not "spicy" as the menu suggests.
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The table is set with the Indian breads and accompaniment. Beautiful presentation of flavors and textures.



The next course is the fish, lamb, veg and yam along with the rice. I don't have much experience with Indian food, and despite the fact that these dishes look like they have already been eaten i quite enjoyed all of the diverse flavors.



I had to skip the last two courses but I saved room for some cheese and of course the Blue Label.



The flight attendant offered to set up a bed in an adjacent suite and I happily agreed.She set the bed up right across the aisle and after doing so she came back and apologized for not offering the double bed. She asked if I would like her to set up the other half of the bed at his time but, like a tired deer in headlights, I froze and told her not to bother. Wish I could have a do over on that one.

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Still a cozy space I settle in for some rest time.



I wake up very close to our destination but, thankfully, there is time for a cup of Blue Mountain back at my window seat.

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The bed is stowed and the cabin is prepared for landing. I change out of my pajamas and buckle up.



Some tastes of Singapore

I had about 13 hours on the ground in Singapore so what else am I going to do but enjoy some of the spectacular flavors.

I paid to leave my luggage in the terminal, entered the Country and took the MRT to Chinatown.

The curry bee hoon mee is scrumptious.



Roast pork rice is OK and the chili sauce is perfect.



Finally a miss on the Char Siew Wonton Nodle.


See more

Verdict

Singapore Airlines

8.9/10
Cabin9.0
Cabin crew9.0
Entertainment9.0
Meal/catering8.5

First & Business Class Lounge

9.0/10
Comfort9.0
Meal/catering9.0
Entertainment9.0
Services9.0

Mumbai - BOM

6.8/10
Efficiency5.0
Access5.0
Services8.5
Cleanliness8.5

Singapore - SIN

9.0/10
Efficiency9.0
Access9.0
Services9.0
Cleanliness9.0

Conclusion

The Ground Service: The transit was an interesting event but I really wouldn't call it "service" even though the various staff i encountered were kind and helpful.

The Lounge: I was totally unprepared for how excellent the GVK Lounge is. The dining menu is superb and teh service was very engaging and thorough. The spa treatment was exceptional as well.

The Cabin: A feeling of wonderful comfort washed over my when I enter SQ Suites. Probably as much a result of the soft product as the hard. Having a separate suite for dining and sleeping is the ultimate luxury. Missing out on the double bed was an error on my part.

The Crew: Nothing but the usual SQ superlatives here. This being a short overnight flight meant there would be less time for chatting with the crew, unfortunately.

The Food and Beverage: Light years ahead of Etihad. I found the food and beverage list to be rather extensive for a midnight departure.

Overall: Another good showing with SQ. I know, I should be more critical but they make it very difficult!

Informations on the route Mumbai (BOM) Singapore (SIN)

The contributors of Flight-Report published 3 reviews of 1 airlines on the route Mumbai (BOM) → Singapore (SIN).


Useful

The airline with the best average grade is Singapore Airlines with 8.7/10.

The average flight time is 5 hours and 21 minutes.

 

9 Comments

  • Comment 407440 by
    Razza_Pr 164 Comments

    Hello, Socalnow, and thank you for this FR.

    "The place is quite stunning."
    -Quite possibly one of the best, if not THE best contract lounge out there.

    "I'm a row 3 guy."
    -Ah, a proper boarding pass! Did you get it reprinted at the gate, or the lounge?

    "I change out of my pajamas and buckle up."
    -The SG50 livery! Rare catch! My parents were on it just last week from ZRH and their experience was as pleasant as yours. Might give SQ another shot in the future..

    Careful, Socal. The bonus section needs a little bit fixing there. It's too bad the Char Siu noodles were a miss. I noticed that the stand says they've been around since the 1960's - perhaps you just had some sort of bad luck?

    The food from the lounge and on board all look beautiful. Always good to see good ingredients treated with respect - especially the lamb rack tandoori.

    What a pleasant read over breakfast. Thanks again for this FR. Cheers!

      0
    • Comment 407524 by
      Razza_Pr 164 Comments

      Update: apparently they've stripped the "flag" off of the fuselage (oh no!).. but my father did like the coincidental "Ski" registration.. your photo might well have been the last of it in its flag :O

        0
    • Comment 407568 by
      socalnow AUTHOR 499 Comments

      Greetings Razza and thanks as always for your comments.

      "Quite possibly one of the best, if not THE best contract lounge out there."
      -It's hands down THE best contract lounge I have had the pleasure of visiting.

      "Ah, a proper boarding pass! Did you get it reprinted at the gate, or the lounge?"
      -You know, it has been so long I don't remember...

      "The SG50 livery! Rare catch! My parents were on it just last week from ZRH and their experience was as pleasant as yours. Might give SQ another shot in the future.."
      -Sorry to hear the special livery is no longer. Very cool look.

      "Careful, Socal. The bonus section needs a little bit fixing there."
      -Yeah, first time using that tag. I think I have it sorted out now, thank you.

      " It's too bad the Char Siu noodles were a miss. I noticed that the stand says they've been around since the 1960's - perhaps you just had some sort of bad luck?"
      -I think it was more a factor of it being the third most preferred dish of the 3 I tried.

      Thanks again and happy flying.

        0
  • Comment 407504 by
    Rewardflying 264 Comments

    Hello Socalnow. This A380 trip is incredible, thank you.

    >Eventually another staff person comes by and speaks with the men at the desk and motions me to come over. They have found a solution: home boarding pass maker set. If only they had crayons to write on it…
    -Eerily similar to my experience in DEL including a hand written boarding pass.

    >The feeling of boarding Suites with SQ is unlike any other.
    -You are stoking my anticipation for end of month SQ Suites.

    Pretty impressive selection of food for a 5 hour "supper" flight. I hope the recent financial issues Singapore is experiencing don't extend into reduced premium services. Thanks for the read. Happy reward flying!

      0

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