Review of SriLankan Airlines flight Singapore Colombo in Economy

Airline SriLankan Airlines
Flight UL303
Class Economy
Seat 53K
Aircraft Airbus A330-200
Flight time 03:45
Take-off 19 Aug 17, 15:05
Arrival at 19 Aug 17, 16:20
UL   #61 out of 112 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 49 reviews
aaqib67
By 604
Published on 4th October 2017
Here's Trip Report 20
Flying back home to Colombo on 4R-ALB! Sri Lankan Airlines Airbus A330-200. Coincidentally, the last time I flew on ALB was on this very sector back in 2011 en-route from Kuala-Lampur International Airport (KUL).Over the years, ALB along with the other aging Airbus A330-200's have been the backbone of the National Carriers operations with ALB's air frame, powered by its 2 Trent 700 engines being approximately 18 years old (MSN 306) and delivered in 1999 to Sri Lankan Airlines


SIN-CMB (19th August 2017) Sri Lankan Airlines/UL303/Airbus A330-200

Watch the entire Trip Report below:



Trip Report 20

Our flight back to base was sheduled for 15:05 in the afternoon which meant that we had a layover of around 2 hours aprox at Singapore, which was pretty sad, yet unavoidable since we looked ofrward to sending a longer time in Singapore .
With our inbound A320-200 from Jakarta ( Jetstar 3K202) arriving on schedule after a very picturesque flight over South East Asia, a short layover coupled with a snack a coffee was just enough fuel needed for the next leg.

photo s


1. CMB- CGK ( Sri Lankan Airlines- UL364)
2. CGK-SIN (Jetstar Asia- 3K202)
3. SIN-CMB (Sri Lankan Airlines - UL303)
You are here

Switched terminals within minutes since we were lucky to have our bags interlined to CMB.
Singapore Changi is an incredibly modern, diverse and people friendly airport ,probably coming in as one of my personal top 5 airports. SIN looked pretty much the same and therefore navigating though it was simple.

As you read on, you'd understand that a great part of this FR is focused on Service and service standards. The Good, bad and ugly.

Here's the first one to begin with, Upon arrival at T3, we decided to grab a little snack and locate maybe a 7Eleven at the terminal. Messing about with the touch screens showed us a variety of restaurants and cuisines available within the airport. We were then greeted by a very friendly member of the staff at Changi, he was probably in his 60's and we both were amazed by his level of courtesy, willingness to help and of course his expert navigation (without GPS).The friendly greeting followed with the usual "Where are you from?" and "Where are you Going to?"rhetoric. Thereby the banker had to introduce thyself.
So this guy double checks our BP's which we got in CGK to see if everything was in order, leading to an expreamly pleasent convosation that followed. It seemed that our frind was a vetran at changi, having wokred for more than 20 years which was pretty amazing, he went on to tell us about Singapore and a little chatter about aviation followed, our friend being an expert in aviation, wih me belting out questions on Singapore Airlines and LCC travel and whatnot. He then asked us if we were looking for something to eat and recommended us places to eat and local dishes to try out which were Nasi Goreng and Nasi Lemak and the local favourite, Chicken Rice. He then informed us that we shuld get to the gate soon since we had an hour or so remaining. We were directed to the food court and were told to pick from a pool of 3-4 places that would serve us the fastest in order to get to the gate.

Honestly speaking, this was indeed service excellence at its best and I was pretty upset not to get this perosn name or even a phograph with him. Anyhow, sir if you were to come accross this FR, we wish to thank you once again for doing what you did even though you hadnt have to go out of your way to make the little time we had worthwile. A true brand ambassador of Singapore!

Moving on. As curious as my fellow countrymen on a quest of food, we decide d to be a little adventurous and decided to have something light since UL were to serve us lunch, thereby picking up some Laksa, which was indeed the worst most unappetizing inedible soup ever! (Warning! : Never have the Laksa at Tip Top, trust me its horrible). We then headed to BK to have something more familiar and headed to the gate with not much time to spare.

Boeing 777-300ER: Singapore Airlines
photo img_1608


Airline: SriLankan Airlines (ALK/UL)
Aircraft: Airbus A330-200
Registration: 4R-ALB
Flight: UL303
Seat Number: 53K & 50K
From: Singapore Changi International Airport (SIN/WSSS)
To: Colombo-Bandaranaike International Airport (CMB/VCBI)
Departure Gate: ?
Departure Time: 15:20
Date: 19th August 2017


The Workhorse: 4R-ALB
photo img_1611photo 1


Onboard

Focusing was a little problem due to rain at Singapore
photo img_1614

Boarding was very quick and efficiently handled by the ground staff.
We were welcomed on board and made my way to my pre-booked my seat (53F) which I managed to get online,upon checking in. This was done mainly to make sure that I didn't get a horrible view this time around and it was indeed a good choice, since the CMB-CGK seats My usual seat selections on the SriLankan Airlines Airbus A330-200 series aircraft are in the rear cabin with the choices being anything between rows 50 and 58.

Departure was as scheduled, today being a full flight comprising of mostly business folk and holidaymakers making their way back home, this flight being common to those flying in from Australia too.

Takeoff from SIN


Cabin/Seat

J Class
photo 2 j class

Y Class
photo y class


ALB has refurbished J and Y Class cabins, they too were a little outdated although maintained much better than ALH that I flew on a few days ago to CGK . The IFE available was average,but sufficient for a Medium-Haul flight which I didn't make use of much, sticking to the usual moving map. Reading content was available too with the regular In-flight Duty Free Serendib Treasures Magazine and the Serendib Magazine taking up the seat pocket contents.
photo mapphoto open

Meal Lunch on today's flight comprised of "Rice with Chicken" which tasted quite alright. No complaints. Accompanied with the usual salad,fruit,water and a choice of beverage.
photo lu

The Crew on UL303 were simply outstanding even though they had just flown in from CMB just minutes ago, they were extremely helpful and very friendly.The cabin Manager Shawn, made sure that all passengers were looked after and attended to throughout the flight. Having introduced myself as so-and-so, he was astonished to hear that I was fully aware of UL, its fleet and the news circling around the national carrier. So according to him, this sector was scheduled to be operated by ex-Mihin Lanka's Airbus A320-200 and assured me that ALB even though being one of the oldest in the fleet was far way better than MRE!
A frequent flyer and friends in the sky comes with its benefits and we were allowed to move to an unoccupied bulkhead seats 50J and 50K, 50K being the same seat I was on back in 2011. I'd say a good leader is what makes a team perform well thus reflected by Shawn and his team for being probably the best set of crew I've flown with on the national carrier. Unlike my onward flight to CGK, a drinks run was carried out twice and the passengers were kept hydrated and satisfied throughout. Another friendly gesture by the crew was giving out water bottles just before landing which was highly commendable.

Landing at CMB Landed back home on time,being the last to disembark, I managed to thank each member of the crew in the rear cabin for a job well done and remarkable service!This is what SriLankan Hospitality is!




This ends this series of 3 Flight Reports! More to come in the upcoming months, stay connected via. FR as well as Youtube.
Comments are welcome! Thanks for reading
See you in the next takeoff!
See more

Verdict

SriLankan Airlines

7.9/10
Cabin7.5
Cabin crew10.0
Entertainment7.0
Meal/catering7.0

Singapore - SIN

9.1/10
Efficiency10.0
Access9.0
Services9.0
Cleanliness8.5

Colombo - CMB

6.4/10
Efficiency7.0
Access6.5
Services6.0
Cleanliness6.0

Conclusion

Informations on the route Singapore (SIN) Colombo (CMB)

The contributors of Flight-Report published 4 reviews of 3 airlines on the route Singapore (SIN) → Colombo (CMB).


Useful

The airline with the best average grade is Singapore Airlines with 9.3/10.

The average flight time is 3 hours and 45 minutes.

 

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