Review of Singapore Airlines flight Toulouse Singapore in Business

Airline Singapore Airlines
Flight SQ8898
Class Business
Seat 23K
Aircraft Airbus A380-800
Flight time 13:00
Take-off 13 Dec 17, 14:00
Arrival at 14 Dec 17, 10:00
SQ   #2 out of 121 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 465 reviews
Flight-Report
Published on 17th January 2018
Hello Flight-Report Community,

In 2007, Singapore Airlines was the launch customer for the Airbus A380 and, despite mixed commercial success, the A380 quickly became the most recognizable and most desirable commercial aircraft among the flying public. Ten years later, the Singaporean carrier has confirmed its commitment to the Superjumbo by investing 850 million USD for research, design, development and installation of new cabins on its entire A380 fleet.

Singapore Airlines currently have a fleet of 19 A380s. The older five aircraft are gradually leaving the fleet to be replaced by five newly built A380s, the first of which was delivered in December 2017. It was aboard this special delivery flight of the first of the new generation of Singapore whale jets that Flight-Report was able to discover the brand-new flagship product.

We invite you to join us for this special flight experience.

  1. Toulouse (TLS) – Singapore (SIN) | A380-800 | Business Class

The Delivery Ceremony


In December, the Airbus Delivery Center in Toulouse, France is in the spirit of the season, decorated with several Christmas trees.

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The check-in for the delivery flight takes place that morning; about 70 people will be on board, all in Business class.

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The face of the company, the famous Singapore Girls are present to welcome guests to the delivery ceremony.

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An impressive presentation with visual and light effects

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Video on a huge screen

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And the traditional group photo with exchange of gifts

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Then comes the unveiling of the star du jour

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Some members of the crew pose proudly in front of the new bird.

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Prior to departure, there is a superb cocktail reception with some high-end dishes and wines—the European aircraft manufacturer has gone all out!



Bollinger champagne

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2010 Bordeaux Château la Louvière and 2015 Louis-Jadot Chablis

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After the festivities, it is time to board the beast.

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Boarding


One of the jetways is connected to the upper deck for easy access to the Business class cabin.

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A very enthusiastic welcome aboard by the delivery flight crew!

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The common areas are nicely decorated with tasteful light fixtures.

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There are 78 seats in the re-designed Business class cabin.

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The new Business class seat was conceived by U.K. firm JPA Design and constructed by Japanese aircraft seat manufacturer JAMCO.

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Business class is in a 1-2-1 configuration, like the previous version, to ensure direct aisle-access for all passengers.

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The new seat is 25 inches wide (63.5 cm)

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The large side console is well designed with easy access to seat controls, IFE remote, and more.

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New larger pillow

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Headphone jack and USB port for charging electronic devices.

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Mirror with built-in light.

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One of two individual reading lights (one on each side of the seat).

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Airbus and Singapore Airlines have optimized the available space in the cabin by removing the side bins typically seen on the upper deck of A380s. This move allows for more room for the seat and for storage space directly integrated into the seat.

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AC outlet and NFC sensor (not currently used by the airline).

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Seat control panel, light, and call button, which will prove a little too sensitive later in the flight.

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Mini folding armrest, a very good idea

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The new Business class seat is super comfortable, thanks in large part to these two side wings that offer great lumbar support.

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The seat is upholstered with Poltrona Frau leather

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The IFE screen is large at 18 inches (46 cm). The high-definition touch screen cannot be rotated.

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Remote control

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One nice new feature of the IFE is the "my Kris World" system that allows you to personalize your entertainment experience by creating bookmarks on a previous flight (in order to resume reading), get recommendations based on your past readings, and get exclusive programs for Kris World members.

Singapore Airlines is the first airline to offer a personalized entertainment experience; however this only applies to KrisFlyer members as it is tied to your membership number. If you are crediting the flight to another frequent flyer program, this feature will not be available.

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Rather large tray table.

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Welcome drinks are offered during boarding.

Note that as this is a delivery flight, all service items, including glasses (disposable), and catering is provided by Airbus and is therefore not representative of a commercial flight on Singapore Airlines.

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Convenient drink holder.

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Hot towel service during boarding.

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And we’re ready for departure.

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The new safety video is played, followed by a video introducing the new seats.

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Short taxi and take-off

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The airshow is beautiful and modern with a good representation of the A380

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Airshow flight deck view option

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This Airbus A380, is the first in the world to offer high-speed WiFi provided by Inmarsat GX Aviation broadband technology and offered by SITAONAIR.

On this flight, the WiFi was free and worked perfectly.

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There are two Business class cabins occupying the entire upper deck from the doors U1R/L

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The seat shell is made of carbon fiber.

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Let’s go down to the main deck and check out the 343 seat economy cabin.

Economy Class



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Seats in the Economy cabin are also a new design developed by RECARO.

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The new seats feature large 11.1 inch (28 cm) IFE screens.

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Good recline and adjustable headrests with 6 different positions.

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Remote controls have been removed with improved touch-screen functionality.

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Numerous connectivity options, call button and reading light control. The location of the headphone jack on the seatback isn’t great, however, as you automatically have to unplug to let seat neighbors out.

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There are 2 power outlets per block of 3 seats.

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Each seat in Economy also features a footrest.

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The tray table conveniently folds in two…

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…and even has a built-in mirror !

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Moving up the main deck, we arrive in the Premium Economy cabin. In this new configuration, the Premium Economy cabin is located between doors 1 and 2, a space previously occupied by the First class Suites.

Premium Economy



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Unlike the Business class and Economy class cabins we’ve seen, the seats in Premium Economy are not a new design. These are the same seats designed by JPA and manufactured by ZIM that were introduced a few years ago.

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The IFE screens in the Premium Economy cabin are more than 2 inches larger than in Economy at 13.3 in (34cm).

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Decent recline.

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Unlike the Economy class IFE, the remote control has not been dropped.

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USB ports and headphone jacks are located at the ends of the central armrests.

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Lots of storage

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Of course, we’ve saved the best for last… let’s head back upstairs!

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Suites


Welcome aboard the new Singapore Airlines Suites cabin!

There are just 6 spacious Suites located at the front of the upper deck in a 1-1 configuration.

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Four of the six Suites can be converted into a double Suite. The fabulous new Suites were conceived by Pierrejean Design and manufactured by Zodiac Seats UK.

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The bedding, amenity kit, and pajamas are all by French luxury brand Lalique.

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A side console offers plenty of storage. The we find the high-quality Bose headset and the wireless control tablet for the Suite

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The IFE system can be controlled from this tablet.

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There are also buttons directly on the console itself.

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The soft lighting makes for a relaxing environment.

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Under the armrest, is yet another remote control and the control panel for the seat and buttons for adjusting the large IFE screen’s position.

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The high definition screen is 32 inches (81 cm).

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The new Singapore Airlines Suite features a separate bed, rather than a convertible seat.

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The individual bed can be adjusted to raise the head.

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Though Singapore Airlines has not installed showers in Suites class, the two lavatories are very large, one of which is even equipped with a vanity, seating area, and ample counter space.

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Now that we’ve had a good look around this new bird….

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…it’s time to enjoy the service on board, which begins with an apéritif and amuse-bouches.

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A toast to Singapore Airlines’ new A380!

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The sun begins to set as the dinner service begins.

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Dinner Service


The rather full trays provided by Airbus include the appetizer, a salad, cheese course, and dessert.

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Warm breads are on offer as well.

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Lobster for the appetizer.

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Seasonal salad.

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For the main course, there were three options, including salmon.

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Cheese course: Comté, goat cheese, and camembert.

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For dessert, it’s chocolate cake with a custard sauce.

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In-Flight Entertainment System


The new Singapore A380 features Panasonic’s modern eX3 IFE system.

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Singapore Airlines branded noise-cancelling headphones are available at every seat in Business class.

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The A380 has the latest version of Singapore’s Kris World interface.

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A lot of information is available on the system aside from flight information.

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A wide selection of movies

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And TV programming,

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As well as music,

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News and reading materials,

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And games.

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Perhaps the biggest improvement with the new Business class seat is that the seat no longer needs to be flipped forward to be converted into bed mode. The seat reclines into the full-flat position and has many intermediate relaxation modes, including one called "sun deck".

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For couples, there are three pairs of center seats that can be converted into a double bed.

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For all the other seats, the seats are angled to the side in bed position.
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Singapore Airlines offers mattresses for additional comfort in Business class.

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Somewhere over the Caspian Seat, it’s time for bed.

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The Business class lavatories are a decent size with nice finishes.

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Fresh Orchids add a touch of Southeast Asian class.

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Several products are available for use.

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Toothbrushes and shaving kits are provided in Business class passengers, which is nice since Singapore does not offer amenity kits in Business.

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Throughout the flight, a nice selection of snacks and drinks are available in the aircrafts galleys.

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View of the huge A380 wing in the morning light.

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As the cabin awakens, the cabin crew begin breakfast service.

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Breakfast Service


The Airbus-provided breakfast is distributed in one tray.

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Fruit salad

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Scrambled eggs and rösti potatoes make up the hot dish.

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Less than 15 minutes to landing

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We fly over the cargo-ship filled bay on landing

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Welcome to Changi! Perhaps the best airport in the world.

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Taxiing to Terminal 3

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Thanks! Indeed we did

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A few more shots of the new A380 on deplaning.

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An arrival ceremony awaits, celebrating the new aircraft, and especially its cutting-edge new Premium cabins.

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Video





PRACTICAL INFORMATION
The new Singapore Airlines Airbus A380s are configured with 6 new Suites, 78 new Business Class seats, 44 Premium Economy seats and 343 Economy Class seats.

Singapore Airlines’ Superjumbos currently serve Beijing, Frankfurt, Hong Kong, London, Melbourne, Mumbai, New Delhi, New York, Shanghai, Sydney, Auckland, and Zurich.

The new Airbus A380 is currently deployed on flights SQ221 and SQ232 between Singapore and Sydney and from 17th February on flights SQ305 and SQ322 between Singapore and London Heathrow (3x weekly), and from 18th February on flights SQ863 and SQ860 between Singapore and Hong Kong (4x weekly).


Trip taken by Flavien for Flight-Report.com as a guest of Singapore Airlines and Airbus.
See more

Conclusion

With its ambitious cabin retrofit program, Singapore Airlines aims to maintain the product leadership for which it is known in the industry. Ten years after receiving their first A380, the premium carrier has found a way to keep their flagship aircraft fresh, comfortable, and inviting.

Without a doubt, the new Suites and Business class cabins are industry-leading. With its separate bed and suites in a 1-1 layout, the new product is one of the best First class products on the market.

In Business class, the new seats no longer needing to be flipped forwards to convert into bed mode is a definite plus.

While the Premium Economy cabin does not feature new seats like the other three classes, it was a relatively new product for the Asian carrier.

As ever, the Singapore Airlines A380 remains a leader in terms of passenger experience in any class of travel.

The Positives:

- Beautiful cabin finishes
- Lots of storage for personal effects and cabin baggage.
- Very comfortable seat
- Bed position no longer requires getting up and flipping the seat back forwards.
- Personalized IFE experience and huge content library
- Reliable and fast WiFi
- Silent cabin aboard the A380

The Negatives:

- Business class seat control buttons are too sensitive and activated by accidentally brushing up
- Angled sleeping position for most seats
- Ads before playing videos even in premium cabins
- No common area to socialize (bar, lounge)

Related

3 Comments

  • Comment 428005 by
    Razza_Pr 203 Comments

    Many thanks for covering SQ's hot new premium cabin products.

    So the seat in the Suite. Is the position/orientation adjustable? Not a big fan of facing away from the window for takeoff & landing.

    Absolutely love the cabin finishes! Taste & heritage is what SQ is all about. It's too bad that on most J seats one must still sleep in a diagonal position.

    The RECARO seats in Y is, in my opinion, somewhat unnecessary - other than the addition of the NFC reader. I thought the one they have installed on their 77W was already really good. And the position of the headphone (well SQ only seem to offer low quality earbuds for Y passengers these days) jack can be annoying when you have to constantly plug & unplug for other passengers.

    Still looks like a solid overall product, though.

    Thanks again for the coverage!

  • Comment 428011 by
    dreamweaver888 58 Comments

    What an incredible trip report, and what a privilege to share in this special delivery flight! Great to read throughout, thank you!!!

  • Comment 428087 by
    Rewardflying GOLD 366 Comments

    Thanks for a great look inside this new SQ A380. The cabins look beautiful. The new business class seat is also impressive in looks and quality. The only concern looks to be the small footwell and sleeping on an angle. I'm anxious to try it out myself. Great report!

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