Flight-Report

Review of EVA Air flight Taipei Houston in Premium Eco

Airline EVA Air
Flight BR52
Seat 25C
Flight time 13:30
Take-off 06 Jan 19, 22:10
Arrival at 07 Jan 19, 21:40
BR   #17 out of 126 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 93 reviews
sts86
By 1831
Published on 7th January 2019

BOOKING INFORMATION


This flight was the last (fourth) leg of a multi-city ticket booked directly through EVA Air. I booked the ticket 175 days prior; it took me $1,788.31 USD in total to book one premium economy class airfare from Houston (IAH) to Ho Chi Minh City (SGN) with layover in Taipei (TPE) and then from Hanoi (HAN) back to Houston (IAH) with layover in Taipei (TPE). On this trip my wife and I took two one-way flights on Vietjet Air from Ho Chi Minh City to Da Nang (DAD) and on Jetstar from Da Nang (DAD) to Hanoi. This flight was a T class ticket. 


CHECK-IN / WALK TO LOUNGE



EVA AIR - THE STAR LOUNGE (TAIPEI)


EVA Air has four lounges in Taipei. We visited the Star as we were given a complimentary pass with our premium economy ticket at check-in (back in Hanoi). We've visited this lounge before and it's not our favorite (not the most appealing food choices, not my favorite coffee or gin offered, no good view of the airport [although this is typical of all of the lounges in Taipei], and it's generally busy). The lounge does feature showers, which could be a nice feature on a long-haul layover.



WALK TO THE GATE


Our gate was a relatively short walk from the lounge considering all the lounges are centrally located between A, B, C, and D gates in Terminal 2. Unfortunately with a night deparutre and night arrival I couldn't get any great spotting pics but I was able to capture our plane. The plane was a two-year old Boeing 777-300ER (B-16729). Our boarding was delayed by 25min and wasn't announced until nearly the originally scheduled boarding time. These transpacific EVA Air flights are typically behind schedule in my experience (6 flights). Star Alliance Gold passengers may board in Group 1, which is awesome.



CABIN AND SEAT


Snapped a pic of the second business class cabin on my way to premium economy (be advised that economy passengers all have to travel through the second business class cabin at boarding). The premium economy seats offer 38 inches of pitch and are 19.5 inches wide. The width is great; the pitch is still tough for a long-haul; the recline is really deep but since it doesn't go lie-flat, it's still tough for a long-haul. Premium economy passengers get an amenity kit from Furla with chapstick, lotion, toothbrush, comb, socks, sleeping mask, and ear plugs. I posted two pics from the restroom; the first shows the products and the second shows the level of service that's all too uncommon on American carriers with the stewardesses actually working hard throughout the flight for the safety and comfort of the passengers. The only knick I could say for the stewardesses on EVA Air would be that they hover over you and don't leave until you correct issues on take-off/landing like putting your tray table up, putting your seat upright, raising your window shade, etc. Also, they can be a little brief with you but if you view it as how efficient they are trying to be, you can forgive them. Additionally, the premium economy seat has a water bottle, pillow, blanket, slippers, and noise-cancelling headphones waiting for you.




Premium economy class tickets entitle the passenger to select special meals within fourteen days of their flight. The options provided online are generic instead of specific like you would get when booking a business class ticket. Special meals like Vegetarian Hindu, Children, Diabetic, Fruit, Low Calorie, Low Far, Raw Vegetarian, Seafood, Vegetarian Vegan, Vegetarian Lacto-Ovo, and Vegetarian Oriental were the selections for this flight. I opted to wait until I was on board to make my selection. I picked the fried fish with garlic flavoured cream sauce served with spaghetti and the macaroni pasta with mushroom and bacon cream sauce. Neither were memorable or looked super appealing; however, neither were offensive in taste. I didn't mind the entrees.



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Verdict

EVA Air

7.2/10
Cabin7.0
Cabin crew7.5
In-flight Entertainment7.5
Meal/catering7.0

EVA Air / The Star

6.6/10
Comfort7.0
Meal/catering6.5
In-flight Entertainment6.0
Services7.0

Taipei - TPE

7.0/10
Efficiency8.0
Access6.5
Services6.5
Cleanliness7.0

Houston - IAH

7.2/10
Efficiency8.0
Access7.0
Services7.0
Cleanliness7.0

Conclusion

If you're like me, you can sleep on the return long-haul flight no matter what. It's a little more challenging in premium economy but it's possible. Here are my favorite things for a Star Alliance Gold customer booking a premium economy flight on EVA Air: 1.) fast check-in at dedicated counter, 2.) excellent service at check-in (we've been given passes to shortcut the security lines before, the staff is always friendly and helpful, and priority bag tags), 3.) complimentary access to at least one lounge when available (whether in Houston, Taipei, Bangkok, Hanoi, etc.), 4.) priority-boarding (Star Alliance Gold can board in Group 1 while premium economy can board in a separate group thereafter), and 5.) a more comfortable seat and cabin than economy (less of a fight for a restroom visit, more legroom, decent entertainment, etc.).

Related

4 Comments

  • Comment 483133 by
    hometoyyz SILVER 498 Comments

    Hi STS86,

    Homeward bound! Nice to see the premium economy offerings or EVA on thins flight.

    You capture The Star very well. BR’s lounges at TPE are... well... odd. I don’t dislike them, but I don’t really understand them either. And given their stellar inflight service, I kinda expect more from EVA. Oh well, I guess you can’t be good at everything.

    I also wish I knew the secrets of good spotting at TPE. It is a tough airport for that. At least the individual gate lounges generally offer a good look at your ride.

    Interesting thoughts on how the flight attendants insist on compliance. Given the sometimes lackluster commitment to rule-following I sometimes see elsewhere, I can’t say a little polite insistence bothers me.

    Seat is well appointed and looks quite good for PE. Amenity kit also looks good for that class.

    Catering is actually a bit disappointing. It looks like a standard, if a little light, premium eco meal, but given the high standards EVA sets up front, I would have expected a bit more.

    Looks like a pretty good experience. Thanks again for sharing your pictures and thoughts.

    Happy flying!

  • Comment 483340 by
    KévinDC TEAM GOLD 4600 Comments

    Hi STS86, nice report once again. For the price, EVA Air Premium Economy seems like a really good option for extra comfort from the U.S. to Asia. The seats look nicer than most Domestic First seats on U.S. carriers.

    One thing I'm not totally clear on--your lounge access was with your *A Gold status and not complimentary with the Premium Economy ticket?

    Thanks for sharing!

  • Comment 483344 by
    sts86 AUTHOR 5 Comments

    You could access The Star lounge with Star Alliance gold status but I just used the complimentary pass they gave me because of the premium economy ticket.

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