I'm reporting a flight Vienna to Bangkok as part of the whole following trip : VIE-BKK : Austrian Airlines, B777-200 BKK-HKT : Thai Airways, B747-400 HKT-USM : Bangkok Airways, ATR-72-600 USM-CNX : Bangkok Airways, A319 CNX-BKK : Bangkok Airways, A320 BKK-VIE : Thai Airways, B787-9
The VIE-BKK flight was booked in business class.
Let's start the journey in front of Terminal 3 at Vienna's airport after leaving the car in the car park. AUA was awarded 2 Skytrax awards in 2018 and the airline is proudly displaying that information on the car park in front of Terminal 3. 1st for Best Airline Staff Service in Europe 1st for Best Business Class Onboard Catering
Like I was saying, terminal 3 which is mainly Austrian and some partner airlines. The ground floor in front of the terminal is for busses and taxis.
Inside Terminal 3, Christmas decorations are in place.
We will need to go up one level to go to the check-in counter since we are at the arrivals level.
Our flight is the last one of the day.
We head towards the Business counters section.
In case someone gets lost in that area, the carpet says it all ! Check-in was quick.
After the security check point, we need to find our way to the Austrian lounge, the non Schengen one.
The lounge is open from 5:30 am to 11:00 pm. Our flight leaves shortly after 11:00 pm so it will leave us enough time there.
In the lounge there is a mix of red seats…
… and green seats. We found easily a free table.
Newspapers and magazines in the lounge.
A rest area in a corner of the lounge. I'm not convinced that it would be very quiet to rest here when the lounge is busier.
Cold and warm food in the middle.
Salad bar (side 1)
Salad bar (side 2)
Pasta and cheese
Hot drinks
Cold drinks, alcohol, juice, tea
More cold drinks in the fridge
Fruits, salty snacks and soup.
Various types of bread.
My selection of the Sweet peper tomato soup
A first selection of salads and mousse au chocolat.
I requested a shower room. I asked the reception and I was given a key.
Towels are already warming up.
The bathroom has a lot of space and it is clean.
We just passed through the shops without stoping to go to G gates.
A few shops are already closed in the late evening.
G03 is our gate for the flight.
Boarding and we take the left path in the jet bridge.
From door 1L to door 2L. Our aircraft is B777-200 registered OE-LPF and named Sibanye. It is the recent addition in the Austrian Airlines fleet. A former Aeromexico aircraft. It is wearing the new Austrian livery with the 60 years stickers.
Here is a picture that I took on another day at Vienna Airport.
After boarding I headed to my seat, initially in the small business cabin, but I managed to change seat due to a pair of 2 empty seats. Disadvantage of the small cabin, during boarding, all Y and Y+ passengers will pass next to you.
From row 8 in the small J cabin.
Pillow and blanket.
Bed sheets.
I took an orange juice for the pre departure drink.
The breakfast menu is already available on the seat with a pen…
… as well as a flyer for the "fly & buy".
Boarding was completed so I changed seat to 2A in the big business class cabin.
New seat 2A.
Seat pitch is generous.
There is a compartment in the middle to store shoes, but it seems like it is only for one pair.
The safety video was in English and German.
The funny moment of the video…
The passenger's tie looks like it is stuck in the table.
Main menu on the IFE.
Flight time will be 9:30 hours.
The IFE shows our flight path.
A large selection of movies.
There is a chef on board for the catering.
The headphones were already available at the seat when boarding the plane.
Noise suppression ON/OFF.
The commands for the seat. The seat is a full flat bed.
Controls for light, volume, FA call…
Seat belt with the AUA logo.
At some point we took off in the dark night around 20 minutes after 11:20 pm.
The menu for dinner.
After take-off a hot wet towel was distributed.
Tablecloth was installed by the flight attendant.
Water, champagne, bread and salty snacks were brought shortly after.
Not too salty.
A glass of Champagne suffering from turbulences!
Two sets of cutlery branded with AUA logo.
No hole in the napkin, but the clothespin works better in my case!
There were a few sorts of bread.
Veal carpaccio, wasabi crème fraiche, beetroot.
The main dish : Viennese style veal gulash with spaetzle.
The veal was nicely cooked and not dry.
The other main dish: seafood brochette. butterfish / salmon / prawn, risotto, pomegranate seeds.
A plate of cheese.
For desert I asked a little bit of everything. Exotic fruits, traditional apricot dumpling, parfait from roasted hazelnuts.
Plum ragout with light sweet curd cream.
My boyfriend's selection.
I had a fruit tea after desert.
There is a Milka chocolate with the tea.
Water from Austria was distributed.
In the galley at doors 2L/2R there are salty snacks and some refreshments.
Champagne Duval Leroy.
Universal plugs and also USB.
After the meal I decided to try to plug my old computer. It didn't work.
The amenity kit still in its plasic bag. At the time of the flight (end of November 2018) it was a new version.
Lip balm and facial moisturizer are from the Austrian brand Wiener Blut.
I paid a visit to the business class bathroom at door 2L.
No special decorations in the bathroom.
… but a few things that were not in the amenity kit.
A shaving kit.
Comb.
Stain remover.
Refreshing tissue.
Earplugs, in case you lost the ones from the amenity kit.
Body lotion.
View from the large business cabin at the front of doors 2L/2R.
I took a nap and watched movies. My boyfriend slept longer than me.
We flew over Baku.
Later on over Afghanistan.
Then over India.
The view from door 2R on the engine GE90.
After leaving India breakfast will soon be served.
North of Sittwe.
Kyunthaya Island.
Pyindaung
Near Chetpauk.
Wet towel again.
I ordered mango juice and my neighbour has orange juice.
The mango juice leaves traces on the glass, not like orange juice.
Another tablecloth is back.
Cutlery for breakfast.
A tray with my selection was handed to me. Assorted ham and cheese, croisant, fruits, strawberry jam, plain yogurt with homemade granola.
The fruit selection.
The hot meal arrived afterwards.
I chose Eggs sunny side up with fried ham and crispy bacon. I had to move the meat to see the eggs.
Nicely cooked!
The second hot meal.
Tomato mozarella omelette with potato, tomato and mushrooms.
The hot chocolate was brought to me. It's good but I've had better.
Yogurt with homemade granola.
Over Myanmar.
The content of the literature pocket: fly&buy magazine, sickness bag and the AUA magazine promoting YUL as new destination since AC will take over the YYZ-VIE-YYZ route from April 2019.
An article about the 60 years of AUA.
Summary of the fleet with a highlight on the B767-300
Safety and seats instructions (side 1)
Safety and seats instructions (side 2)
Before landing we received our priority lane pass.
Now over Thailand.
BKK under our wing.
Zoom on the H shape terminal.
Yang Yuan Village
Shortly before landing.
We landed on time at BKK.
On our way to our gate stand there are othere aircrafts: From left to right: S7 A320, CZ B738, VJ A321.
LH A388
EY 77W
PS B772
TG 744
View of the main business cabin when disembarking.
Storage is also available in the middle of the cabin.
After disembarking, I see that our neighbour is a TG 772.
We leave the aircraft via the jetbridge.
Last view of our aircraft.
We have a long way to go to the immigration.
I used a trolley for my backpack.
We used the priority lane where there was a few minutes to wait.
We head to bagage claim 9.
Our bags were already waiting there.
The FR24 flight path of our flight.
See more
Verdict
Austrian Airlines
8.5/10
Cabin8.0
Cabin crew9.0
Entertainment/wifi8.0
Meal/catering9.0
Austrian Airlines Senator Lounge (Pier East - A Gates, Non-Schengen)
7.4/10
Comfort7.0
Meal/catering7.0
Entertainment/wifi8.0
Services7.5
Vienna - VIE
8.1/10
Efficiency8.5
Access8.0
Services8.0
Cleanliness8.0
Bangkok - BKK
7.8/10
Efficiency7.0
Access8.5
Services8.0
Cleanliness7.5
Conclusion
I had a very good experience on that flight. The full flat bed is great. Although I'm not a great sleeper in planes I managed to take a long nap. For a duo seat there is not a lot of space to leave a bag, even 2 pair of shoes. A single seat must be better with more space. IFE has a wide choice of entertainment and the resolution of the screen included the airshow is very good. All meals were delicious and not overcooked. Catering comes from Do&Co. The food looked fresh and good quality. I was a bit disappointed with the hot chocolate that could be more tasty with milk. The dinner menu was quite diversified. Flight attendants were nice and served well.
The food offer in the lounge was good although pasta as the warm meal is a bit disappointing. There is a wide selection of drinks and the shower is well equiped.
Vienna airport is nice and at the time of the visit very quiet in the evening.
Bangkok airport was clean. Long walking distances but little waiting time at immigration. I'm not keen on the airport as it is difficult to take pictures of aicrafts from the terminal.
16 LIKESLIKE TO THANK THE AUTHORTHANKS ! FLIGHT-REPORT LIKED
Thank you for sharing. Austrian Airlines looks really nice, and I actually have been considering booking a trip with them recently. The food looks good, and the cabin looks spacious.
You're welcome! I hope I convinced you to book a trip with AUA even though the airline has no 757 ;) The cabin is spacious but the single seat has more room than the double seats.
Super Report on an airline with a heart and above all friendly service. The catering was described very well.Austrian is an alternative to TG, LH and CX.
What a lovely trip report, thank you for writing it! I always love reading about Austrian Airlines especially because of their meal service which looks amazing. As a side note it seems that the bulkheads on this aircraft are not colored blue as they are or have been on other Austrian aircraft.
Thank you for your kind feedback! The blue bulkheads were for the old blue belly livery. Now there is no more blue on AUA's new livery. I flew on the latest B777-200 added in the AUA fleet. This aircraft joined the fleet in May 2018, same time as the unveiling of the new AUA livery. The aircraft was directly delivered with decorations in the new livery.
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