Review of Air Canada flight Toronto London in Economy

Airline Air Canada
Flight AC 868
Class Economy
Seat 38G
Aircraft Boeing 787-9
Flight time 06:50
Take-off 22 Mar 19, 09:30
Arrival at 22 Mar 19, 20:20
AC   #52 out of 134 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 284 reviews
jetsetpanda
By 2351
Published on 13th April 2019

Prologue



I had the last week of March off and originally was planning to go to Quebec City. Just when I was about to purchase my ticket I found a SFO-LHR fare for USD 450 (EUR 400.87) on AC/LH. I did not hesitate to purchase that fare right away and change my plans to go to LHR instead. I then decided to use some leftover Avios to visit DUB and add a new city to my list.

I originated from SFO and checked in at the AC counter to get my boarding passes. I will not report on the SFO-YYZ trip since it was a red eye and I did not receive much service.

AC counter @ SFO



AC boarding passes. Love the stock design with the maple leaf.

photo ac 754 sfo-yyz mar 2019 4 - copy

"Titled Spheres" by Richard Serra @ YYZ T1.



AC Maple Leaf Lounge Intl - T1



As soon as i arrived in YYZ I decided to go to the AC Maple Leaf int'l lounge and request a shower.

photo ac maple leaf  yyz mar 2019 1 - copyphoto ac maple leaf  yyz mar 2019 3 - copy

The agent took me to one of the two spacious showers.



Shower.

photo ac maple leaf  yyz mar 2019 9 - copyphoto ac maple leaf  yyz mar 2019 8 - copy

Lounge buffet.



Beverages.

photo ac maple leaf  yyz mar 2019 22 - copyphoto ac maple leaf  yyz mar 2019 23 - copy

Interior.



The Flight



Gate area.

photo ac 868 yyz-lhr  gate and boarding 5 - copyphoto ac 868 yyz-lhr  gate and boarding 6 - copy

Plane at the gate.

photo ac 868 yyz-lhr  gate and boarding 7 - copy

Boarding commenced in an orderly fashion with priorities respected. A FA was positioned at the door to greet pax.

photo ac 868 yyz-lhr  gate and boarding 14 - copy


Cabin.



AC does not release these bulkhead seats even during check in. If you want to sit here you pay for it.
photo ac 868 yyz-lhr  gate and boarding 16 - copy

Seat.

photo ac 868 yyz-lhr mar 2019 3 - copy


Earphone distribution after take off.

photo ac 868 yyz-lhr mar 2019 4 - copyphoto ac 868 yyz-lhr mar 2019 5 - copy

Breakfast menu.

photo ac 868 yyz-lhr mar 2019 6 - copy

Omelette.

photo ac 868 yyz-lhr mar 2019 11 - copy

I spent the rest of the time alternating between taking a nap and surfing the IFE. Pretty soon it was time to serve the pre-arrival snack. There was no choice and it consisted of a cold sandwich with cookies. At least it was better than the pre-arrival breakfast from other reports.

photo ac 868 yyz-lhr mar 2019 14 - copyphoto ac 868 yyz-lhr mar 2019 17 - copy

The wonderful crew on both flights went above and beyond in providing me with some souvenirs from AC.

photo he lhr t4 room view 33

At the end of the flight I asked if I could check out the J cabin and the flight manager gave me a personal tour explaining the features of the seats. Superb customer service!
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Verdict

Air Canada

8.4/10
Cabin8.0
Cabin crew10.0
Entertainment/wifi8.0
Meal/catering7.5

Air Canada Maple Leaf Lounge International

8.1/10
Comfort8.0
Meal/catering8.5
Entertainment/wifi8.0
Services8.0

Toronto - YYZ

9.5/10
Efficiency9.0
Access9.0
Services10.0
Cleanliness10.0

London - LHR

8.6/10
Efficiency7.5
Access9.0
Services9.0
Cleanliness9.0

Conclusion

I really enjoyed flying on AC 787-9 and especially appreciated the crew on both legs for going the extra mile to get me some souvenirs. After we arrived at LHR I was given a tour of the J cabin before deplaning by the flight manager who explained the features of the seat in detail. I thought that was top notch service and really made my experience more special. The 787 offered a smooth ride and the entertainment system had a great assortment of films. Please be aware that if you are seating in rows 44 or above, your overhead bin space might be restricted due to cabin design or storage of equipment. Catering was OK for the flight length.

Information on the route Toronto (YYZ) London (LHR)

The contributors of Flight-Report published 11 reviews of 3 airlines on the route Toronto (YYZ) → London (LHR).


Useful

The airline with the best average rating is Air Canada with 7.4/10.

The average flight time is 6 hours and 58 minutes.

  More information

19 Comments

  • Comment 497419 by
    KévinDC TEAM GOLD 4994 Comments

    Thanks for this lovely report Adan! So comparing with your previous VS report, it seems pretty obvious AC provided a better experience here. It sounds weird to say AC is better than VS, but it seems it has become that way.

    While Québec City would have been great, you were right to jump on such an awesome fare to LHR! Those kinds of TATL fares are low from the East Coast, must lest the West Coast!

    "Titled Spheres" by Richard Serra @ YYZ T1

    Love that. It reminds me of a display at the Museu do Amanhã in Rio de Janeiro.

    As expected, the AC lounge is pretty nice by North American standards. Remind me with which *A carrier you have status...OZ?

    These new AC cabins looks pretty nice. I was surprised at first when I saw the first meal was breakfast, but then I saw it was a daytime flight! You don't see too many eastbound daytime TATL flights! Those are great for avoiding jetlag....except that you probably had to take a redeye in from SFO.

    Thanks for sharing!

    • Comment 497420 by
      jetsetpanda AUTHOR 2296 Comments

      Thank you for your nice comments Kevin.

      "It sounds weird to say AC is better than VS, but it seems it has become that way."
      - Change is the only constant in life, isn't it?

      "Those kinds of TATL fares are low from the East Coast, must lest the West Coast!"
      - It's a bargain from the West Coast! SFO-MIA is around USD 350+ usually. For about USD 100 more i can go to Europe.

      "Remind me with which *A carrier you have status...OZ?"
      - TK.

      " Those are great for avoiding jetlag....except that you probably had to take a redeye in from SFO."
      - Can't get away from the red eye. Taking a nonstop from SFO would have been preferable, but for that fare that is just a "slight" inconvenience.

      Cheers.

  • Comment 497426 by
    KL651 TEAM 4455 Comments

    Thanks for this FR.
    I too love the branded boarding passes and AC new image in general. I like that they have a ACmodel in all their lounges.
    Nice looking cabin.
    Service is better on these eastbound daytime flights than on other TATL, gotta make up for the early wake up I guess ;-)
    How full was the flight?

    • Comment 497548 by
      jetsetpanda AUTHOR 2296 Comments

      Hi Etienne.

      "I too love the branded boarding passes and AC new image in general. I like that they have a ACmodel in all their lounges."
      - Unless you depart on a *A flight out of LHR T2 - they all use generic white boarding passes there. Good point on the plane models at every lounge.

      "Service is better on these eastbound daytime flights than on other TATL"
      - Oh those FA's were roaming up and down the aisles offering drinks and water.

      The flight was relatively full and I did not see any empty seat.

      Thanks for your comments.

  • Comment 497480 by
    757Fan 564 Comments

    Thanks for sharing, Adan. Looks like a pretty good flight with AC in Y. As Kevin mentions above, their product does look to surpass VS in regards to Y service.

    I've never considered a breakfast flight, but this is a great way to fly over to Europe. Thank you for sharing!

    • Comment 497549 by
      jetsetpanda AUTHOR 2296 Comments

      Hi Matthew.

      Catering was better than VS for sure. Crew were equally nice.

      "I've never considered a breakfast flight, but this is a great way to fly over to Europe."
      - It can help your body get adjusted to the time zone quicker.

      Thanks for commenting.

  • Comment 497514 by
    indianocean SILVER 6606 Comments

    I didn't know that Air Canada operated daylight flights from Canada to Europe
    One of the few liaisons with New York (BA JFK-LHR)

    Your day is wasted but you can have a good rest once in the evening.

    First time I see breakfast aboard AC on a TATL flight. Usually, it's only OJ and muffin

    Thank You Adan.

    • Comment 497550 by
      jetsetpanda AUTHOR 2296 Comments

      Hi there Bernard,

      Indeed one of the rare daytime N. America - LHR flights. The ability to go to sleep right away and be more in sync with your new time zone is really advantageous.

      When breakfast is served as the second meal in Y on AC it is really poor. Catering wise this was much better.

      Thanks for stopping my friend.

  • Comment 497552 by
    lagentsecret SILVER 10685 Comments

    Thanks for sharing this report

    The SFO-YYZ flight time should be about 4 hours and a red eye flight :(

    No soup or noodles in the buffet ?

    "If you want to sit here you pay for it."
    AC wants your money !

    "Breakfast menu."
    At least there are some fruits

    "At least it was better than the pre-arrival breakfast from other reports."
    Yes it looks not too bad

    You had a great crew and it's often what makes a good flight

    See you soon

    • Comment 497564 by
      jetsetpanda AUTHOR 2296 Comments

      Salut mon cher.

      "The SFO-YYZ flight time should be about 4 hours and a red eye flight :("
      - Yes and a boring one. I saw a horror film to pass the time although that can't compare with life's real horrors.

      "No soup or noodles in the buffet ?"
      - Not for breakfast and we are not in Asia. ;)

      "AC wants your money !"
      - I find that a bit greedy. Why not release those seats at 24 hrs, especially to others *A Golds?

      "At least there are some fruits"
      - Well people with constipation also fly on AC.

      "Yes it looks not too bad"
      - Miam miam!!!

      "You had a great crew and it's often what makes a good flight"
      - I'd like to think that a good pax is the catalyst. ;)

      Merci and see you soon either here or there. :P ha ha.

  • Comment 497577 by
    lbfortress 62 Comments

    The food looked good all around. Great fare. Also, that's a really nice treat by the flight crew.

    • Comment 497578 by
      jetsetpanda AUTHOR 2296 Comments

      Hi lbfortress.

      Yes, for Y class AC food is quite OK on this flight. The crew was outstanding and I made sure to relate that to upper mgt. Too often we hear about negative experiences but never about positive ones.

      Thanks for commenting.

  • Comment 497579 by
    aussenrist 215 Comments

    Thanks for sharing this report Adan! It is always nice to have a 3-3-3 AC 787 rather than the 3-4-3 AC 77W ;) At first I am not the fan of new AC livery, but now it grows on me :P
    Although personally I do not prefer morning flight from East Coast to Europe, but you can adjust your jet lag more easily.
    The lounge food looks good despite the choices are limited. The breakfast on flight is identical to my flights to YYZ. Glad you have the nice crews on this flight!

    • Comment 497611 by
      jetsetpanda AUTHOR 2296 Comments

      Hello Ashley!

      Give me 3-3-3 over 3-4-3 any day! Yes AC livery has changed so many times. It's hard to pick a favorite. Personally i like them all.

      Can't complain about the lounge food. It's filling and does the work. I'm sure AC uses those meals on several other flights.

      Nice crew indeed:

      FA: What would you like to drink?
      Me: Cappuccino with little foam and a sprinkling of vanilla please.
      FA: Sure, would you like to have it here or outside? (not her exact words but you get my point). ;)

      Thanks for your comments as usual my friend.

  • Comment 498982 by
    Shisdu SILVER 670 Comments

    Adan! Qué cuentas!

    I did not hesitate to purchase that fare right away and change my plans to go to LHR instead. I then decided to use some leftover Avios to visit DUB and add a new city to my list.

    Adan, eres mi modelo de vida. Algún día seré como tú!! XD

    Love the stock design with the maple leaf.

    Es tan lindo cuando un país tiene símbolos tan reconocibles. Un kiwi de Nueva Zelanda, un double decker de Inglaterra, la hoja de maple de Canadá... Me pregunto cuál sería el de Chile. Un pickpocket, quizás???

    "Titled Spheres"

    Suena imposible inclinar una esfera. Ahí tienes.

    As soon as i arrived in YYZ I decided to go to the AC Maple Leaf int'l lounge

    Usando palabras de mis alumnos, esa maqueta de B787 se ve "altamente robable".

    Breakfast menu

    Un menú en pantalla es algo nuevo para mí! Qué idea tan ecológica!

    the flight manager gave me a personal tour

    :O
    En AC son lo máximo!

    Gracias por compartir, Adan! Espero que lo hayas pasado bien en Europa!

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