#3 out of 94 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings.
701 reviews
SQ PEY cabin is small and intimate, but the comfort of the seats on the 777's is too narrow for my liking. The primary reason that one would be willing to shed more money for PEY is comfort and in this case SQ does not seem to offer the same level as other competitors. In addition, the amenity kit is too lacking and an addition of slippers would be appreciated.
Catering in Y is great, but for PEY I think SQ should put more effort to differentiate between the two classes. SQ PEY is an attractive proposition at the right price. If the price is the same across, i feel that one can get better value on other carriers. From the reports that I have read about BR, the seat is wider, there are dedicated WC's right behind the cabin, amenity kits even provide creams and toiletries, and the meals are a step up from Y. On NH and JL, they even include lounge access.
Cabin crew is top notch and are always pleasant to deal with. That has always been one of SQ's strengths.
Les contributeurs de Flight-Report ont posté 6 avis concernant 3 compagnies sur la ligne Hong Kong (HKG) → San Francisco (SFO).
La compagnie qui obtient la meilleure moyenne est Singapore Airlines avec 8.7/10.
La durée moyenne des vols est de 12 heures et 8 minutes.
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10 Comments
“the quality at the SQ one is better IMHO.”
- Agreed, but UA is still better than TG IMO. UA has a nice open space above the terminal and has pretty good views. HKG UA Club is still one of the best and has so much more on offer than the one in NRT. The SQ Lounge is just so dark and windowless, that’s its only issue (but common amongst all the lounges near security).
“I opted for the Chicken Parmigiana”
- Maybe I’m missing something, but what really distinguishes this from a standard Y meal? Compared to some carrier that offer pseudo-J meals for the main meal, SQ doesn’t seem to really up its catering a whole lot from what they offer in Y. A real glass and metal cutlery hardly makes up for better quality meals. Compared to NH/JL/OZ/KE catering on TPACs, there isn’t a ton of difference from Y catering.
“She never came back with the nuts.” ==> She knew you had a US passport so figured you were used to UA service standards ;)
“I saw that Poached Eggs were offered and I was excited to try this dish.”
- Complete with sausage and baked beans, a true English breakfast. I think you’d be hard pressed to find really well cooked runny eggs on a plane unless it was cooked to order in the galley.
All in all, I guess for HKG-SFO service, SQ has the best product for nonstop service, but catering cuts are evident in your report. Looks to be a good overall hard product though and the screen is nice. I guess the mileage earnings are also a pro for W versus discount Y as well.
"HKG UA Club is still one of the best and has so much more on offer than the one in NRT. "
- I agree that this lounge is better than TG. Of all the *A lounges in HKG, TG is the weakest. I have never visited the one in NRT, but many travelers consider the HKG one the best in the system. Personally I think that the UA Club in LHR is the best followed by the HKG one.
T"he SQ Lounge is just so dark and windowless, that’s its only issue (but common amongst all the lounges near security)."
- Don't forget uncomfortably crowded too.
"..what really distinguishes this from a standard Y meal?"
- Nothing. it's a Y meal. SQ serves regular Y meals in PEY. The only advantage is that you can "Book the Cook" and pre-order a meal in this cabin. That's it. Oh and the availability of champagne. I don't often drink alcohol so that benefit is not that useful for me. For those traveling in regular Y this is a very good meal indeed.
"She knew you had a US passport so figured you were used to UA service standards ;)"
- Yes but at least whenever I fly UA I get seconds or thirds. ;)
"I think you’d be hard pressed to find really well cooked runny eggs on a plane unless it was cooked to order in the galley."
- You might be right. Perhaps it's a safety issue too and God forbid if someone gets salmonella from uncooked eggs. Imagine the liability and lawsuits.
"SQ has the best product for nonstop service, but catering cuts are evident in your report."
- Only if the price is very competitive. I wonder if CX offers a better hard product though. If UA follows AA lead and introduces a PEY product, that would be interesting to see. Time will tell.
"I guess the mileage earnings are also a pro for W versus discount Y as well."
- Discounted Y on SQ hardly earns anything.
Thanks for your comments and visit.
The UA lounge is usually not crowded in the evening and the soup added with lime and chili is to die for. ;)
It's unusual to be personnally greeted as a *G member when flying other airlines than the one to which your FFP is affiliated. SQ does here a small detail in the good direction for customer's experience improvement.
"I noticed that some trays have a small glass while others do not." -> This is not really serious from SQ and it could be easily improved by noticing the caterer about that miss.
"After dinner ice cream was distributed." -> Hägen-Dazs. How premium. :P
"She never came back with the nuts." -> She believed you would fall asleep in between. ;)
"Unfortunately the poached eggs were a bit too cooked for my liking. I expected running eggs." -> I had the same disappointment with BR in J.
Let's wait for your next FRs. ;)
" the soup added with lime and chili is to die for. ;)"
- You know how to enjoy your stuff. :)
"It's unusual to be personnally greeted as a *G member when flying other airlines than the one to which your FFP is affiliated."
- That's what I thought too. This is not Oneworld after all, but it's always nice to be pleasantly surprised. Not only that but at the end of the flight the FA thanked me for flying SQ and wished me and my companions a welcome return. I made sure that his great customer service got recognized by writing a letter of praise.
" Hägen-Dazs. How premium. :P"
- Would you rather see them serve Mövenpick? :P
"She believed you would fall asleep in between. ;)"
- I'm sure some do after that generous gourmet meal :P
" I had the same disappointment with BR in J."
- Now that is something to get really disappointed about.
"Let's wait for your next FRs. ;)"
- Ha ha! Your optimism is charming mon ami. ;)
Thanks Clement for commenting. It's always a pleasure.
i didn't know that SQ used to place a tablecloth for PEY, but if you say so then cuts are evident which is a shame. I guess LCC's are taking a share of the legacy's market share to the point that they are becoming a threat. I believe that there is enough room for everyone to co-exist and cost cutting is not the only recourse to take.
Your comments are appreciated and thanks for visiting.
A fabulous crew as one would expect from SQ--this really makes for a pleasant flying experience. I'm actually surprised by the basic-ness of the catering in both of your reports. I would expect that SQ would have much more upgraded catering for W.
Re: the UA Club, it's always funny how U.S. carriers' lounges are much better outside of the U.S. than at their own home bases. For UA, the one lonely Polaris lounge is the exception of course. At least with your non-UA *G you can get into UA clubs on domestic flights, whenever they get around to improving them.
Thanks again for this series!
"I'm actually surprised by the basic-ness of the catering in both of your reports."
- I'm actually surprised by this as well, considering that BR and CX meals in PEY are a step up from Y. We will see about UA PEY later this year. Hopefully SFO-HKG is one of the routes that will feature this new cabin. Matter of fact with HX coming to SFO it will put some heat on UA.
Thanks for your comments.
“so I ended up purchasing 2 passes”
Nice of you!
Nice pictures from the lounge.
At first I forgot you were flying in Y+, when looking at the first meal. At least you described your choice as a “nice choice”, which I suppose is an indication of it being satisfactory?
“in this case SQ does not seem to offer the same level as other competitors.”
Even worse regarding the A350 in Y+, where the seat width is the same as the width in Y in some 777s and their A380s.
However, it seemed like you had a hospitable crew onboard which is always nice to see, in fact for me that is one of the most important points in an overall flight experience.
Have a good one, see you!
"I presume I am severely late to the party..."
- It's never too late. ;)
"At least you described your choice as a “nice choice”, which I suppose is an indication of it being satisfactory?"
- SQ meals are very good for Y. For Y+ they could be better but still pretty acceptable.
"Even worse regarding the A350 in Y+"
- There is "room" for improvement here. :P I'm surprised that SQ did not come with a product that sets the bar.
"in fact for me that is one of the most important points in an overall flight experience."
- I agree. Crew attitude can either make or break a flight. If it's good you can overlook other things.
Thanks for your feedback. Glad you enjoyed the FR.
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