Review of Cathay Pacific flight Hong Kong Colombo in Business

Airline Cathay Pacific
Flight CX611
Class Business
Seat 3A
Aircraft Airbus A330-300
Flight time 05:10
Take-off 07 Mar 20, 20:20
Arrival at 07 Mar 20, 23:00
CX   #4 out of 142 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 459 reviews
shayaan
By 901
Published on 7th April 2020

booking


Routing


I booked this flight using 25,000 Asia miles, plus about $250 CAD in taxes and fees per person. Flights that clock in between 750 and 2751 miles cost 25,000 Asia Miles in J. This flight is 2494 miles in length so it certainly was good value, being at the top end of the bracket. Had I booked the direct flight to Male, not only would it end up getting cancelled, but it would have costed 45,000 miles, being in the 2751-5000 mile bracket. 


getting to the airport, checkin, and security


We arrived to a very deserted Hong Kong airport at about 5am, and went through immigration. At immigration, after being asked about our travel history in the past 14 days, we were let in. We headed to baggage claim where our bags were the first ones out. Was unsure whether we could use the F checkin, since we were connecting from F to J, but the staff had no issues checking us in there. We were offered first class lounge invitations, but did not receive a courtesy card which we did receive when we flew CX F last year out of HKG. Not that it was necessary in this case, since it only took five minutes to get through security. Every traveller's temperature was checked by airport employees individually using a thermometer at security. 


Cathay Pacific The Wing - First Class Section


Unfortuanetly since February 17th, Cathay's Pier F lounge has been closed, so we had access to their Wing F lounge. The lounge is about a minute walk from security, and you just turn left and you reach the lounge. For the 13 hours we were in the lounge, it was deserted. At max in the main seating area pictured below, there were 6 people, but it was just us most of the time. This was due to the decrease in demand due to the Coronavirus.


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The bar area 


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Drink selection


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I ordered a Cathay delight from the staff at the bar, and it was as refreshing as I expected it to be, very.


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Seating area


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The lounge had several MacBook's and desks, where I finished an essay I had due. 


The lounge still empty a few hours later.


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I made use of the Cabana in the lounge, which is absolutely massive. Do any other airlines have something similar in their lounges?



Breakfast menu


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We ended up eating lunch in the Wing, which offered a very slim menu of only about four main courses. I went with the Spinach ricotta ravioli and it was good, but nothing like the food in Pier F. 


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Boarding


Our gate was directly across from the lounge. Boarding began on time for our flight, with Oneworld Emerald passengers being able to board first, followed by business. I attempted to use the OneWorld/First Class boarding line with my F boarding pass from my previous flight, but I was sent to the J line.


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This flight was one of the emptiest flights I've personally witnessed, with only 13 seats occupied in the 39 seat business class cabin.


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Economy had an even smaller load factor, with just 29 seats occupied in the cabin of this a330-300, meaning each passenger got a row to them self. 


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When we entered the plane, after the two OWE sitting in Y, we were greeted by the service director for the flight, a very energetic women who encouraged us to sit in seats 2A, 3A, and 4A instead of our seats in the mini-cabin to make the service easier for the crew. 


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Cabin and seat


CX has an average business class on their long haul planes with reverse herringbone seats, all of which offer direct aisle access. 


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A duvet and pillow were both offered. 


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Flight


The captain made his welcome remarks, and announced the flight time of just over 5 hours. About 20 minutes after takeoff, the meal service began. Menus were handed out on the ground. 



The shrimp appetizer was alright, and it was certainly lacking flavour. The garlic bread was great, and the salad was well dressed. 


The main course was incredible, and I was very happy that I chose the Indian dish. It had just the right amount of spice. I requested more yogurt, and the staff brought me a few more containers, which I welcomed. 


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A simple yet filling cheese plate was the perfect ending to the meal, after which I slept for a few hours. 


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Sri Lankan line up in Colombo


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post-landing


After landing, we headed to customs once we passed through a temperature check. The staff manning the computers at the temperature check were chatting, and their eyes were not even looking at the screen, unfortunately. We passed through customs quickly, since there was no line. I forgot to grab a picture, but all the priority bags came out first with a sign labelled Priority baggage. It was there by the time we showed up at baggage claim, which was about fifteen minutes post-disembarkation. 

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Verdict

Cathay Pacific

8.8/10
Cabin7.5
Cabin crew10.0
Entertainment/wifi8.0
Meal/catering9.5

Cathay Pacific The Wing - First Class Section

8.4/10
Comfort10.0
Meal/catering6.0
Entertainment/wifi7.5
Services10.0

Hong Kong - HKG

10.0/10
Efficiency10.0
Access10.0
Services10.0
Cleanliness10.0

Colombo - CMB

8.2/10
Efficiency8.0
Access8.0
Services8.5
Cleanliness8.5

Conclusion

The Cathay Wing F was spectacular, apart from the food offerings. The flight was exactly as I expected it to be, and I look forward to flying CX J again in the future, perhaps on a longer route to NA or Europe. It makes sense why Cathay has cut so many of their global flights, considering how empty the flight and lounge were. Thanks for reading this flight-report. Next one will be from Colombo to Male aboard Sri Lankan business class.

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3 Comments

  • Comment 550204 by
    Thurya 78 Comments

    Hi Shayaan,

    Thanks for the nice report. If the date and time mentioned here are correct, I was inside the lounge opposite the temperature check booth at CMB when you passed it :D I was heading for SIN that night.

    Keep the reports coming and happy flying!!!

  • Comment 550890 by
    KévinDC TEAM SILVER 5273 Comments

    Solid CX J experience on a longer regional flight. Too bad you couldn't go to the Pier with the current closure, but the Wing is definitely still a nice place to spend a few hours. Once again, I commend CX on handling operations so well and still offering a premium experience amid the pandemic.

    Thanks for sharing!

  • Comment 550965 by
    Clémence 1 Comments

    Hello Shayaan,

    Thank you very much for your flight report. I have a question for you.
    What did you think of the air crew (welcome; time service; ability to answer your needs) please ? How Pleasant was it ?
    Thank you and have a good afternoon.

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