Review of Southwest Airlines flight Baltimore Providence in Economy

Airline Southwest Airlines
Flight WN160
Class Economy
Seat 25A
Aircraft Boeing 737-800
Flight time 01:15
Take-off 11 Oct 19, 07:20
Arrival at 11 Oct 19, 08:35
WN   #2 out of 21 Low-cost airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 40 reviews
JonathanL
By SILVER 160
Published on 5th March 2020

Greetings and welcome to another flight report! Today I will be flying my usual route from BWI to PVD on Southwest Airlines. To make my 7:20 AM flight, I had to wake up at 4:30 AM, which is less than ideal. On my way to the airport I encountered little traffic due to it being so early in the morning. Upon arriving at the airport, I printed out my boarding pass and went straight through security, which had no line whatsoever. I made my way to the Starbucks in the B concourse to get a much needed coffee and something for breakfast. 


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My departure gate was in the neighboring C gates so I had to walk between the two concourses which took 5-10 minutes. By the time I arrived at my gate boarding was already underway. The flight today was pretty empty, which was music to my ears. As we walked onboard the 737-800, I noticed that the plane had the new "Heart" interior. I prefer this greatly due to the seats being more comfortable and the cabin looking much more fresh compared to its predecessor. 



Unfortunately, that's where my compliments about the seats end. My seat was incredibly dirty and the cushion padding was very worn, which made the seat almost uncomfortable to sit in. Thankfully, this flight was only 50 minutes long. What's concerning is that the plane wasn't even two years old, so I'd hate to see the condition of these seats a few years down the line. Anyways, due to the flight not being that full, boarding was complete in no time. As we pushed back, the crew promptly did their safety demo. Notice the safety cards only saying "737-800" rather than them previously saying "737-800/737 MAX-8".


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 After a short taxi we were cleared for departure. 



During the climb out, the crew took drink orders and distributed pretzels.


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This particular 737-800 was equipped with the dreaded Rockwell Collins lavatories-the same ones found on the grounded 737 MAX. They were tiny and cramped as could be. The rest of the flight went by uneventfully with the flight attendants disappearing  for the rest of the flight.


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We were soon descending into Providence. Due to turbulence, the flight attendants had to prepare the cabin for landing early due to weather. We faced crosswinds and had zero visibility until the last few minutes of the approach.



We landed safely and after a short taxi we were at the gate.


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Verdict

Southwest Airlines

7.9/10
Cabin8.5
Cabin crew7.0
Entertainment/wifi6.0
Buy-on-board menu10.0

Baltimore - BWI

7.9/10
Efficiency7.5
Access7.5
Services8.0
Cleanliness8.5

Providence - PVD

7.8/10
Efficiency8.0
Access7.5
Services8.0
Cleanliness7.5

Conclusion

This was a mediocre flight to say the least due to the worn seats and indifferent crew.

Information on the route Baltimore (BWI) Providence (PVD)

1 Comments

  • Comment 545121 by
    Manbou 34 Comments

    Hi Jonathan,
    thanks for sharing your report. Even though this flight might have been nothing special, it still seems like a solid LCC experience. Though the thing about the seat cushions is somewhat concerning, indeed.

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