Passenger reviews on Southwest Airlines (WN)

WN logo

56 reviews

Southwest Airlines is a American low-cost carrier. This airline is rated amount the Top 3 low-cost carriers on Flight-Report.

Frequent travelers give the airline an average rating of 7.5/10.

This is slightly above the general average . Over the last 12 months the rating has been trending upwards.


  • As a low-cost carrier, base fares are often low ; However, passengers should be mindful of ancillary fees and baggage policies.
  • Cabin crew is valued.
  • Cabin comfort is particularly valued.
  • Buy-on-board menu and entertainment / WiFi are highly valued.


  • Entertainment / WiFi is below compared to competing carriers.


56 Reviews Economy

What is this graph? This graph displays a comparison of average grades for the selected cabin class of Southwest Airlines (colored line) vs competing carriers (gray line) in order to visualize trends over time. The higher the number of reviews, the more accurate the trend.

Average rating

  • Cabin crew (8.0)
  • Buy-on-board menu (7.2)
  • Cabin and seat comfort (7.9)
  • Entertainment/wifi (6.8)

Frequent travelers

Latest passenger reviews

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