Review of EVA Air flight Vienna Bangkok in Business

Airline EVA Air
Flight BR62
Class Business
Seat 5K
Aircraft Boeing 787-9
Flight time 09:45
Take-off 26 Nov 19, 18:25
Arrival at 27 Nov 19, 10:10
BR   #12 out of 134 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 110 reviews
FlyAlex
By GOLD 1011
Published on 30th November 2019

Hi,

Transferring from another flight I was already airside and made my way to the rather small Austrian Lounge that EVA Air uses here at Vienna D gates area. The lounge has a fresh design but seating options and food & beverage selection is limited. All ok however to spend some time until boarding. 



The D gates at Vienna are somehow strange: You have to conduct security here and are then stucked within the gate until boarding (similar to many Asian airports). As I arrived shortly before boarding there was no queue left at the security. There was a dedicated waiting area for premium passengers until boarding finally started ca. 10 minutes later in a very orderly way. Unfortunately it was impossible for me to get any pictures of my nice EVA 787 from the outside on this trip.


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I was greeted very friendly on board and directed to my very nice window seat 5K. The cabin looked very modern and some nice calm boarding music was playing. 


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The seat offers a lot of space, privacy and also a nice closable storage area with mirror.


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The screen was huge and provided a very good resolution.


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Already waiting on the seat were a nice thick pillow, a perfect duvet blanket and a pair of slippers.


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The enclosed storage area featured a perfect noise cancelling headset, a bottle of Fiji water and a very nice and complete amenity kit.


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Soon I was approached by a very friendly female cabin attendant introducing herself by name and also asking how she should call me throughout the flight - a great personal touch. I was then asked for my choice of predeparture drink and I ordered some champagne. This was promptly served together with a chocolate and a nice hot towel on a small tray.


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Next very nice pyjamas in different sizes were handed out - a great and very rare feature in Business Class.


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Afterwards the menu & wine list was distributed. I had already pre ordered my main dishes for both services online. 


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The wine list featured a very nice selection of rather vintage wines.


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Shortly before push back I was asked for my drink choice after take off for the prelude service, choice of salad dressing and also hot drink preference for breakfast service. Also I was asked if I would like to be woken for breakfast. All in all very professional and with a personal touch.


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The safety video started and we taxied out to the runway to take off into dark skies for aflight of 9 hours 30 minutes. Some nice mood lighting was also switched on.


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Once released the cabin crew soon started the service with the distribution of nice thick table clothes and the prelude service.


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I had some champagne, a signature cocktail & water to start.


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Next the table was dressed up very nicely for the appetizer. I was surprised to see EVA's older design crockery on this flight as some recent flight reports of US bound flights showed new crockery. However Europe flights still sseem to receive the older crockery - I actually was happy as I think the older one looks much nicer and more Asian style.


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Next some nice soup was offered followed by more warm bread from the basket including some very tasty garlic bread.


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The speed of the service was very individual and personal - the flight attendants very frequently passed by checking if you need something and are ready for the next course.
A salad followed next. 


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Together with my tasty main dish (prawns) I had some nice white wine.


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Next a dessert trolley rolled by and I had some cake.


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Service ended with tea & digestif before a final hot towel was distributed.
All in all the meal service was very nice and all tasted good - however I would not call the dishes excellent or outstanding. Especially some months before on Thai Airways for comparison the taste of the food provided was a level higher in my opinion.


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Over India the cabin lights were slowly turned on and another hot towel started the breakfast service.



The table was again dressed nicely with a table cloth and the breakfast starter tray offered to me.


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A nice selection of warm breads and croissants was offered from a basket.


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Ca. 15 minutes later my main dish choice - a rather dry omelette - was served.


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Also this meal ended with another hot towel.


The flight progressed quickly and we soon started descend into Bangkok. Some candies were offered from a tray druing decend.



Another nice feature at EVA Air was that nice & calming music was played during approach and until parking at the gate. Additionally some nice and fresh aroma was powered via the air condition at the beginning of the descend. This all helped for a very relaxed and calm ending of this long flight.



We approached Bangkok from the sea and landed ca. 20 minutes ahead of schedule parking amongst several Thai aircraft.



Bangkok immigration via a dedicated Fast Track lane for Business Class passengers was extremely quick and also the bagagge was delivered soon with priority luggage first.

Thanks for reading,
FlyAlex 

See more

Verdict

EVA Air

9.4/10
Cabin9.5
Cabin crew9.5
Entertainment/wifi9.5
Meal/catering9.0

Vienna - VIE

8.2/10
Efficiency8.0
Access9.0
Services8.0
Cleanliness8.0

Bangkok - BKK

7.5/10
Efficiency9.0
Access6.0
Services8.0
Cleanliness7.0

Conclusion

I was really impressed by the outstanding and personal service of EVA Air in Business Class. All cabin crew members were extremely friendly, always smiling. Also the meal service was very nice with several courses and extremely nicely presented. EVA Air now definitely is amongst my favourite airlines for travelling to Asia.

Information on the route Vienna (VIE) Bangkok (BKK)

The contributors of Flight-Report published 9 reviews of 2 airlines on the route Vienna (VIE) → Bangkok (BKK).


Useful

The airline with the best average rating is EVA Air with 8.1/10.

The average flight time is 9 hours and 56 minutes.

  More information

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