Review of Malaysia Airlines flight Kuala Lumpur Singapore in Economy

Airline Malaysia Airlines
Flight MH609
Class Economy
Seat 5F
Aircraft Boeing 737-800
Flight time 00:55
Take-off 27 Mar 13, 22:50
Arrival at 27 Mar 13, 23:45
MH   #41 out of 132 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 179 reviews
lagentsecret
By SILVER 5351
Published on 7th September 2013
I reach the terminal : it's 5:30am and activity is limited
Directions to the MH transit counter are poorly signaled

I issue my boarding pass and I head to the MH lounge
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At the lounge there is a misunderstanding because looking at my boarding pass the hostess told me I am in the wrong place.
and I have to catch the train to another terminal.

Not knowing where I am I think I was in the secondary terminal and follow her instructions
Upon reaching, all I can find is a regional lounge :(
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I return to the main lounge and explain to them that this is where I want to stay !
They let me in, I go towards the showers but no staff around.


After fifteen minutes a stewardess arrives and gives me a towel and shower amenities
5 showers are available all showers and toilets , I mean that there is no wc only


Everything is old in this area although it does not really show on the pictures.
There is no bath mat , shower door does not close properly so floor is flooded when I step out of the shower.

Before taking my shower I asked to have a rest room and so I found the key on the door lock .
I met a staff who asked me my boarding card : he will keep it as long as I will be in the room

Again this is much more quaint than the pictures are showing


The worst is the non adjustable air conditionning, making the room a refrigerator
Fortunately because there is nobody else in the lounge I rest several hours despite the door is glazed

When I wake up I get my boarding pass back and head to have a lunch at the restaurant
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Menu
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I ask for champagne to be poured
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an unknown brand but it is light and good , only not chilled enough

Views from the lounge : it is pleasantly situated with a great view of the tarmac :) I like it
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Cream of wild mushroom
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this is very average : it looks like a Knorr soup (wink to Number_2 )

When talking about food , now is leading a smurf
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He just parked in front of my table
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on the left there is a QR
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While waiting for my main I have a look at the buffet


It's far from the quality of the CX HKG's buffet
my choices
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then comes my main
Lamb leg
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This is deception : the meat is fat and jelly : (
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Meanwhile the ballet of arrivals and departures takes place
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a MH airplane in OW livery
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QR push back
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Having finished my dining experience I chose a chair to rest while spotiing


I continue to watch the smurf
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Yum to be loaded with anise chicken ;)
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a company reported by marathon( http://flight-report.com/reportage/745/XMN-WUS.html )
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Inter terminal train already presented by DURIAN ( http://flight-report.com/reportage/3415/KUL-SIN.html )
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The fast track voucher distributed during my former CX flight and that I find now
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Note the spotter comfortable position ;)
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The smurf push back : its stay was about an hour


a MH
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then a Silk Air
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an Ethiopian
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a SQ is just parking in front of me
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Corporate picture : a CDG-SXB by Denzee ( http://flight-report.com/reportage/3512/CDG-SXB.html )
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Ah, but here comes a fellow flyingjapans' airplane
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The cigar room


RJ is coming
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it parks next to the SQ
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A MH with a retro livery it seems ?
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SQ push back
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Ah but which one? Nan allo but what ;)
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What a weird livery !
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The buffet is set up for dinner time
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This is part of what was served to me for Lamb Leg dish :(
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My selection: quiches I ate before and ayam Massak kicap good but very spicy
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It is time for me to join my departure terminal
Arriving at the regional terminal I can not resist to take a picture of this wall of Kit Kat
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The models already presented by DURIAN
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The terminal is large and quite nice although personally I do not like these airports which are IMO too much mall oriented
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I go to the regional MH lounge which has no section First inside
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The hostess at the entrance takes time to scan my boarding card and typing on her keyboard but forget to mention that my flight was an hour delayed

It's nice but it's faded

I 'm taking a shower
I've been given a towel and shower amenities at the entrance
This time there are only 3 showers / WC and 3 wcs / wcs only
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The door does not guarantee the privacy of the place but I 'm not shy !
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Always the same : there is not a bath mat so the ground is wet and it's difficult to find a dry area to put his feet on when dressing

An unused bar
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The restaurant area
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the buffet


I really have the feeling that these lounges have been great a long time ago but it's over now
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The rest of the living room with views of the apron : unfortunately it is dark


Very nice picture of flights' display screen
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My selection: grilled spicy chicken way better than any KFC chicken ;)
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A lassi apricots for the trip
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I head to the gate
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Here is what that should suit Florent ?
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Ah Harrods
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Here is Teksi ;)
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My flight is definitely on time:(
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By the way a French man gets hangry at the gate agent because of the delay
We enter the departure room after security check ( different lanes men / women)
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This is not my plane : mine is behind , you can see the tail but it is the same 737-800 model
It's 9M-MLG which first flight was on 25/08/2010


Boarding begins on time (new schedule)
The cabin looks older ?
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The pitch is great at the forefront because of this cut
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But the seat is slightly narrower due to the tablet in the armrest
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Safety card
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Pouch contents
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The cabin
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The First Officer (CDB ??) apologizes for this long delay due to late arrival of the aircraft Bali
Take-off
This is the result when the cabin is lighted unexpectedly ;)
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Distribution of salted snack to be chosen in a basket
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Two passages of beverages presented on a tray
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For 35 minutes of flight announced it is correct

Landing at SIN and disembarking

View the 2+2 Business cabin
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Great light show in the jetway
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overlooking the carpet SIN ( dedication to pititom ) prelude to a long walk to Skytrain
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SIN is definitely the Asian FRA
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Verdict

Malaysia Airlines

7.5/10
Cabin8.0
Cabin crew9.0
Entertainment/wifi6.0
Meal/catering7.0

Malaysian Airlines Golden Satelite Lounge - First Class Section

6.2/10
Comfort6.0
Meal/catering6.0
Entertainment/wifi7.0
Services6.0

Kuala Lumpur - KUL

7.8/10
Efficiency7.0
Access5.0
Services9.0
Cleanliness10.0

Singapore - SIN

9.5/10
Efficiency8.0
Access10.0
Services10.0
Cleanliness10.0

Conclusion

Rather quite disappointed with the MH lounges, especially the First lounge and especially for food : Golden Lounges have always had a great reputation

For the flight itself apart from the delay I don't want to penalize a lot because inconsequential for me and the captain apologized

The FAs were smiling and prodessional

An ample snack was given relative to the flight time

Information on the route Kuala Lumpur (KUL) Singapore (SIN)

2 Comments

  • Comment 87211 by
    offcm 966 Comments

    thx for this FR 007. i'm disappointed by this lounge.

  • Comment 100273 by
    jetsetpanda 2296 Comments

    Thank you for sharing this report and giving us an accurate picture of MH products.

    Rather disappointing lounges, especially with the decoration of what appears to be grissinis suspended in the air.

    Nice shoes.

    Royal Brunei has a very simple livery and uninspiring livery.

    How can a shower room not have a bolt to lock it? Good thing that you are not shy. You don't happen to be a nudist, are you? ;)

    Wow! glad to see Harrods. That is one BIG bear guarding the entrance. It should deter some shoplifters.

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