Review of United flight New Orleans Denver in Premium Eco

Airline United
Flight UA2141
Class Premium Eco
Seat 11F
Aircraft Airbus A320
Flight time 02:59
Take-off 14 Mar 20, 08:31
Arrival at 14 Mar 20, 10:30
UA   #120 out of 139 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 313 reviews
Benjabar
By 265
Published on 16th March 2020

Booking & routing


This flight was part of my trip to going skiing in Big Sky, Montana. All 4 original flights would be on United. My schedule looked like this:
 MSY-DEN A320
DEN-BZN A319

BZN-IAH E175
IAH-MSY 737-900

However, due to Coronavirus issues closing the resort, I had to cancel my return flight and rebook on American. 


at the airport


I live about 2 hours away from the airport so I left my house around 4:45 A.M. Despite the issues regarding the Coronavirus in the country, I decided to pursue my travel plans. I was especially eager to fly today because it would be my first time flying out of New Orleans' new terminal!

I arrived at 6:45 A.M. to an EMPTY airport. I figured it would be like this because we were past the morning rush and the Coronavirus issues caused many to cancel their plans.

Checking in for my flight was easy and painless as there was no line 


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The consolidated security check was EMPTY as well but I had some issues with my carry-ons so the process took about 15 minutes. 


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I had about 30 minutes to spare so I decided to visit the recently opened Club at MSY with my priority pass membership. It was empty and had plenty of breakfast offerings


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I highly recommend this lounge and I would have rated it in the final review however I the only club option listed for MSY was the Delta Sky Club so this needs to be updated since besides this club, there is also a United Club at the airport.


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The terminal was very clean and nice however I wish I would have departed from Concourse B or C as Concourse A is mainly used for extra gates and international arrivals and departures so there was not any shops there. I brought my camera on this trip to do some plane spotting but unfortunately the windows were fogged up at this hour and there was a hallway between the gate and the terminal which obstructed the view of my aircraft, N467UA.


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Gate A5


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We began boarding at 7:56 A.M., right on schedule. I was in group 3 and I soon settled down in my Economy Plus Seat, 11F. 


on the plane


11F had lots of legroom and came with power outlets. It also came with an adjustable headrest. One complaint I have about the seat itself is that I had trouble keeping my phone charger in the outlet.


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Lots of Legroom


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The pilots announced an updated flight time of 2 hours and 28 minutes. The door closed at 8:21 A.M. The plane was not too empty however the aisle seat on my row was empty and the rest of the Economy Plus cabin was fairly empty as well.
  


There was no wait for takeoff and we were in the air at 8:34 A.M. One nice touch I noticed was that the airline played music during our departure. 
R.I.P. to the old MSY :( 


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The A320 did not have setback entertainment however free entertainment was available through the app, which I took full advantage of.

Inflight service began 30 minutes in the air and I was offered a choice of 3 snacks in which I decided on Oreos. I also asked for Ginger Ale and was given a full can! 


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In the air


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One thing I'd like to point out is that while the crew were not rude by any means, they were not necessarily super friendly either. I feel like this is usual whenever I fly United.


Descent


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Our descent into Denver began at 9:38 A.M. and we finally touched down at 10:04 A.M.,16 minutes early! I tried to do some plane spotting out of my window on arrival. We soon arrived at gate A39 and it was now time to catch my next flight!



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Verdict

United

6.8/10
Cabin9.0
Cabin crew5.0
Entertainment/wifi6.5
Meal/catering6.5

New Orleans - MSY

7.9/10
Efficiency10.0
Access6.0
Services5.5
Cleanliness10.0

Denver - DEN

4.2/10
Efficiency3.5
Access5.0
Services5.5
Cleanliness3.0

Conclusion

United is not my favorite airline however this flight was not bad by any means. The only thing I would have preferred would have been a friendlier crew and a different type of aircraft for a flight of this length, preferably one with seatback entertainment.

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1 Comments

  • Comment 548132 by
    KévinDC TEAM SILVER 5136 Comments

    HI Benjabar thanks for sharing.

    United is not my favorite airline however this flight was not bad by any means.

    I think a lot of people feel that way about UA. Unless you're a hardcode UA loyalist, UA is just fine. UA is not nearly as bad as they've been made out to be and they are in fact pretty good in premium cabins, especially on long-haul. But on domestic Y UA is pretty hit or miss.

    a different type of aircraft for a flight of this length, preferably one with seatback entertainment

    That's harder and harder to come by with UA since they're ripping out the PTVs from PMCO aicraft.

    Thanks for sharing!

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