Review of Air Canada flight Munich Toronto in Economy

Airline Air Canada
Flight AC847
Class Economy
Seat --
Aircraft Boeing 777-300ER
Flight time 08:55
Take-off 29 Feb 20, 11:50
Arrival at 29 Feb 20, 14:45
AC   #54 out of 142 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 303 reviews
loukas
By SILVER 1214
Published on 17th April 2020

Hi,

Welcome to the second flight of this new series covering my late winter getaway to Cuba with stopovers in Munich, Germany and Toronto, Canada. The whole trip consisted of the following 6 flights operated by Lufthansa, Air Canada and Air Canada Rouge:

28.02.2020 - LH1613 - WAW-MUC -
29.02.2020 - AC847 - MUC-YYZ - you are here!
29.02.2020 - AC1876 - YYZ-HAV
14.03.2020 - AC1877 - HAV-YYZ
14.03.2020 - LH471 - YYZ-FRA
15.03.2020 - LH1348 - FRA-WAW

but as the last flight has eventually been cancelled due to covid-19 pandemia and closing of Polish borders on the 15th of March, we've been offered a flight to Berlin instead:

15.03.2020 - LH178 - FRA-TXL


MUNICH AIRPORT


Getting to MUC from the city center is quite easy as you just need to take a train from one of the main S-Bahn stations but it takes quite a long time cause you need approximately 40-45 minutes to get there. There are no direct airport trains that could be very useful.

We went straight to the Terminal 2 to discover that Air Canada check-in desks are located on the ground floor, not on the first floor as it usually is. Despite being checked-in online, we needed to drop the bags that we didn't want to check-in in Warsaw for the whole trip and took with us to the city.



I must say the lady in our bag drop desk was lovely, she informed us about the slight 25 minutes delay, checked our Canadian transit visa and Cuban "tarjeta de turista" and wished us a pleasant trip.
I love this logo and these new AC colours: red and black, it looks so neat and elegant!


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We went upstairs to the main hall and checked the FIDS before heading to security and passport control.


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Our flight will depart from the gate L11 located in the satellite, so we need to take the train


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This part of the terminal offers some decent spotting facilities:
Swiss A220


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Aegean A320 neo in this new livery… I don't know what to think about it honestly. I saw many people being so enthousiastic about it but I find it quite cheap and LCC style. In my opoinion such a drastic change inluding everything but the airline's name is a mistake.


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Here it is, our 777-300, still wearing the old colours unfortunately


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We will board the aircraft by zones to avoid inside traffic jams. It hardly ever works but maybe this time it will, let's see.


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A look from the jetbridge


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My first impression from the cabin: it looks quite old fashioned


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Our seats are located in the tail section when the usual 3-4-3 configuartion changes into 2-4-2. We've been offered these seats by a friendly check-in agent in Warsaw as they were unavailable in online.


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The legroom is very good and we have also some extra space between my seat and the window where I can put my bag, all the pillows and blankets


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The cabin


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And our neighbour in its elegant new colours


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There's a pillow and a very light blanket on every seat, to thin to keep you warm in my opinion
but good enough to cover your legs while eating so you won't get dirty in case of unexpected turbulence


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Safety video


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And our route. I'm so thrilled to be flying across the Atlantic for the first time in my life!


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Menu is available only in the IFE, no printed version


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Our superjumbo neighbour is being pushed back in the meantime


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Some other heavies as we taxi to the runway


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Bye bye MUC!


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Observation place for spotters


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And time to go up for more than 8 hours



After a while we are overflying this part of central Europe that unlike other places this winter is covered with some snow


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Seat pocket with usual stuff


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Safety card


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Fleet facts


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We are also given immigration cards that we won't need being transit passengers


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Somewhere over north Germany and Denmark the main meal is served. I chose chicken that I discover to be a typical child's meal: chicken breast, potato pure nad come carrots. It's not bad just a little bit bland. There's not much on the tray anyway, it's definitely not QR and its level.


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I took Canadian beer as a drink and it was ok, a very decent lager.
A quick visit to the lavatory and cabin view from the very back of the aircraft


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Before tea/coffee service to accompany the cookie served with the meal. It's not bad I must say.


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Until that moment we were flying all the time over a very thick layer of clouds so there was no hope we could see Iceland that passed somewhere under completely unnoticed


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My dream was to see Greenland that everyone flying across the pond says it's a must. Luckily the clouds are slowly disappearing as we get close.


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There it is and it looks splendid! Like a snowy desert!


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This part with islands looks even better. I took some pictures from the door's window attracting other passengers that did the same. A fiendly FA (I must say this AC crew was realy nice!) laughed and said it must be cold down there. She said there was quite a lot of snow in Toronto too and that the next few days (that we will luckily spend in Cuba) would be very cold.


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There's a snack and drink service straight after. A good beer to accompany the movie: first Judy and then Bombshell.


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We need one hour more to reach the north-east part of Canada that looks even more frozen than Greenland.


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Approximately one hour before touchdown we are offered either vegetarian or beef hot wrap.


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We are slowly getting closer to more ihabited parts of the country



Descending towards snowy Toronto



Welcome to Canada! Welcome to North America!


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Air Transat 737-800


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The main terminal building with mostly AC aircraft, some in the beutiful new livery


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Avianca A320


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We park next to a 787 in old livery


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The cabin as we disembark


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Premium Economy


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and Business Class


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Last view of the aircraft that brought us to Canada and time for a 4-hour break before the next flight


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Thanks for reading and see you soon!

See more

Verdict

Air Canada

8.0/10
Cabin7.5
Cabin crew9.0
Entertainment/wifi9.0
Meal/catering6.5

Munich - MUC

8.5/10
Efficiency8.5
Access8.5
Services8.0
Cleanliness9.0

Toronto - YYZ

8.1/10
Efficiency8.5
Access9.0
Services7.0
Cleanliness8.0

Conclusion

My first transatlantic trip happened to be an Air Canada flight - an airline that doesn't have a very good opinion in Europe as far as service and equipment are concerned. I didn't expect much and it was ok. Even if the aircraft was quite old and the main meal could have been better, friendly and relaxed cabin crew members did their job perfectly.

Information on the route Munich (MUC) Toronto (YYZ)

The contributors of Flight-Report published 4 reviews of 2 airlines on the route Munich (MUC) → Toronto (YYZ).


Useful

The airline with the best average rating is Air Canada with 7.4/10.

The average flight time is 8 hours and 47 minutes.

  More information

10 Comments

  • Comment 551448 by
    fiftytwo GOLD 917 Comments

    czesc

    thanks for the report

    AC product doesnt look bad , iam quite impressed

    i didnt know it was your first transatlantic flight . You are lucky to fly over greenland during the day and with few clouds

    what was the price to this trip to cuba ???

  • Comment 551452 by
    905guy 3 Comments

    I flew MUC to YYZ in October 2018 on their 787. I must admit, the meal you got was very basic compared to that flight, even by AC's standard, though the prelanding snack wrap seems to be the standard option for TATL flights. I try to take non-Canadian airlines for long haul flights, though I never have anything bad to say about them, just that they really lack the frills others offer.

    I'm excited to see what you have to say about Rouge on your flight to HAV and connecting at YYZ.

    • Comment 551482 by
      loukas SILVER AUTHOR 341 Comments

      Hi, yesss, Rouge is a different story ;) I think AC offer differs on the same route depending on the aircraft as it's hard to compare an old 777 to a much newer 787. Thanks for stopping by!

  • Comment 551455 by
    Pilpintu SILVER 707 Comments

    Hi Lukasz!

    This was an amazing flight!

    We went upstairs to the main hall and checked the FIDS before heading to security and passport control.

    Am I drunk, or are there actually some elephants above the FIDS in this photo??? :O

    Aegean A320 neo in this new livery…

    If you hadn't mentioned it, I wouldn't have noticed the change!! ahahha Because I have never flown with them, of course. Do you miss the grey belly and the red line? I'd say the new livery is a bit more "balanced" perhaps? I mean, I like the branded winglets and the blue engines. Hm. I'm not sure which livery I like better, the old or the new. But your right. There seems to be a trend among airlines to paint the tail and leave the rest of the plane mainly white. Not very creative.

    My first impression from the cabin: it looks quite old fashioned

    They look like the seats of an old bus!

    we have also some extra space between my seat and the window where I can put my bag

    There's a lot of space there! Two thumbs up for your travel agent for finding you those seats!

    I chose chicken that I discover to be a typical child's meal

    This meal looks so... LATAM!! :D

    There it is and it looks splendid! Like a snowy desert!

    Absolutely beautiful! I'm as thrilled as you to see Greenland!! I love that on-screen map, too.

    Welcome to North America!

    Welcome to the new world, Lukasz! I'm happy to know that your first trip across the Atlantic was a nice experience! :D

    Thanks for sharing!

    • Comment 551485 by
      loukas SILVER AUTHOR 341 Comments

      Hola Nelson! There was a Chinese restaurant up there I suppose - that's where the elephant was from :) Regarding Aegean, I can't forgive them that they abandonned they old logo that was associated with quality for so many years. Anyway, the whole aviation business is now flying into area of severe turbulence, so maybe in the new reality this change means nothing as it will be essential just to survive. Thanks for your visit!

  • Comment 551502 by
    KévinDC TEAM SILVER 5273 Comments

    Beautiful report as always Loukas!

    checked our Canadian transit visa and Cuban "tarjeta de turista" and wished us a pleasant trip.

    Transit visa? I had no idea EU citizens needed a transit visa to go through Canada...is that a new thing? I've transited in Canada without anything before on my French passport, but that was a few years ago. I heard that Canada had a new ESTA type thing for EU, but didn't think it applied for transit.

    Our seats are located in the tail section when the usual 3-4-3 configuartion changes into 2-4-2.

    Yup, the only section that is tolerable on a 3-4-3 777! Nice of the agent in WAW to release those seats for you guys!

    And our neighbour in its elegant new colours

    Whoa...I hadn't seen an A380 in the new colours before! OK, I've changed my mind...I like the new livery after all 😍 lol

    I'm disappointed with the catering, as it looks pretty meagre. I would have expected better from Air Canada as the best of the large North American carriers.

    Thanks for sharing and looking forward to the next segments!

    • Comment 551856 by
      loukas SILVER AUTHOR 341 Comments

      Hi Kevin, for most EU citizens an ETA is required even for transit. It costs 7 CAD, if I'm not mistaken, and you obtain it online within 5 minutes, so it's just a formality. Sitting in 2-4-2 section makes such a difference on 777! In my opinion a maximum configuration for this type should be 3-3-3 and not 3-4-3 that is ok only for 747 and A380. Thanks for your visit!

  • Comment 551624 by
    aussenrist 224 Comments

    Thanks for sharing this report Loukas with those excellent pictures!
    I also love the new AC logo and the new livery. It is elegant and substantial. The new LH livery looks better in real life rather than their design images.

    Menu is available only in the IFE, no printed version

    Glad to know it works for you! Every time I flew on AC 77w with the new IFE system the menu is down lol
    We are also given immigration cards

    It is funny to see the immigration cards because I believe the border control kiosks will do the same purpose
    I find that the pre-arrival snack is better on the westbound than the eastbound flight which is hot haha
    Look forward to next report!

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