Review of China Eastern flight Shanghai Guilin City in Economy

Airline China Eastern
Flight MU9635
Class Economy
Seat 42L
Aircraft Boeing 737-800
Flight time 03:05
Take-off 02 Nov 18, 16:45
Arrival at 02 Nov 18, 19:50
MU 173 reviews
Published on 9th May 2020


Hello everyone !

Welcome back to my Chinese trip I did in 2018. One year before Covid-19's threat. After I spent two days in Shanghai, it is time to leave for our circuit's next city: Guilin City, Guangxi.

While I'm at it, I precise this route between Shanghai Pudong - Guilin City hasn't been reported on the site and even less on China Eastern Airlines.

Our chinese route


The departure from Shanghai Pudong (PVG)

The website's home page has been taken the day before our flight for the same reasons as our previous flight.

photo une-pvg-kwl

After an "express" visit of Shanghai and lunch, it is time to go back to the airport. This time, we're going to Shanghai Pudong International airport (PVG).

While we arrived, I could flash our swallow getting ready for its flight.

Funny fact :
If we are reffering to news nowadays, more specifically about Covid-19, it may not look like it, but both MU's aircrafts I flew with share a common point :

On the previous flight, when I arrived at Shanghai, the aircraft's next destination after it went back to Xi'an (XIY), Shaanxi was Sydney (SYD), Australia. But the flight didn't go directly to the Oceanic continent; it had to stop by Wuhan airport (WUH), Hubei, before reaching its final destination.

On this flight however, although it arrived at the Chinese megalopolis around 1.00 P.M., the aircraft came from… WUHAN!!! (WUH)

photo notre-avion

We arrived to PVG's domestic terminal around 2 hours before our depature. Like we saw in Xi'an's airport, a security control must be done before we can go inside the terminal.

Let the sketch comedy begin !

Let's head out to check-in desks, area C.

photo arrivee-a-pvg-7photo zone-c-pvg

If I notice self check-in machines, the entire group decided to do the check-in the old way. I shall join them because I don't possess the booking reference that the machine requires. Besides, one of the ground airport's agent started to scowl at me.

photo 20181102_143146-bls-36989photo direction-le-comptoir-66

Once at the desk, the check-in agent shall be like a bear with a sore head. Although I gave her my passport, she rudly asked my booking reference, which I don't know because the Tour-Operator never gave it to me !!!

Security questionnaire.

photo 20181102_142849-questionnaire-de-securite

When I received my Boarding Pass, I asked "kindly" if my seat is a window seat, she answered yes on a tone implying : " I have things to do so get the h*** out of here! I don't want to see your f****** face again !". And at that moment, she asked me to go to the ticketing office with the BP and without giving me more details about it.

By the way, when I examine my BP, I noticed she manually added all the other names that figures on my passeport next to the checked-one. If someone has an explanation about this, I'm interested to know…

photo 20181102_142119-bp-80026

The ticketing desk. The ticketing agent just added a single tampon on my BP.

photo comptoir-vente-94-0-33417

Once the entire group is checked-in, we're passing the security controls. We ned around 10 to 15 minutes to pass.

Do you have some fire ?

If nowadays, it is forbidden to smoke onboard, we can still bring a lighter in the aircraft in France. It must be inside one of your pockets but not in your baggage, whether in cabin or in the hold.

In China however, the lighter is purely and simply banned from travel.

For the story, one of my travel companions (I'll call him Raul) is a big smoker. When we left Xi'an to reach Shanghai, he had to discard its lighter. And when we arrived, the first thing he did was to buy another one. But now, he had to discard it again. He then had the most brilliant idea ever:

He attempted to break the lighter with his foot but instead of breaking the lighter, he broke his heel. The pain was so powerful he screamt so loudly and walking become very difficult for him. Because of him, the entire group had to slow down and to make more frequent stops to help him temporarily "ease" his pain.

Our flight departs at gate 1. And this flight is in code-share with AF.

An American-type car is exposed inside the terminal.

photo pvg-airside-4

PVG airside is very impressive in its length.

A hot water fountain.

photo h2o

Let's go to the toilets. Not very clean…

At the end of the terminal, there is an art gallery. I'm not sure it has a lot of success though…

photo espace-art-1photo espace-art-2

There is a business sector located at the heart of the terminal alongside the waiting area.

photo coin-travail-39816

The airport is also equipped of free Wi-Fi and plugs. I didn't even try once.

photo wi-fi-20150

Some seats are a little different from others. Those are giving priority to pregnant women and people who have trouble as to walk. Which allow them to "look on the bright side of life". Don't you think Raul ?

photo 20181102_160311-sieges-prioritaires


Since we have plenty of time before our boarding, let's get spotting. Terminal isn't very spotter-friendly but you can still make good photos when you succeed to fit the camera's objective.

A319 MU going to Yibin (YBP), Sichuan.

photo a318-mu

B-737-800 Shanghai Airlines also going to Guilin City (KWL), Guangxi. This flight departed one hour before ours.

photo shanghai-airlines

A321 MU heading to Lanzhou (LHW), Gansu.

photo a321-mu

A350-900 Thai Airways (TG) coming from Bangkok (BKK), Thailand. That one included by a A330 Shanghai Airlines (FM) and a A321 MU.

Speaking of, it's on its way to its destination.

photo a321-mu-2

A350-900 Vietnam Airlines (VN) going to Hô-Chi-Minh-Ville (SGN), Vietnam. Nice try as to escape "Eagle"'s sight…

photo vn-523-pour-sgn

777-200ER Air Canada (AC) coming from Toronto (YYZ), Ontario. It still wears the older "freezy" livery…

photo 772-en-provenance-de-yyz

777-300ER MU

A321 China Southern (CZ) coming from Canton (CAN), Guangdong.

photo china-southern

A321 MU wearing retro livery in its last meters.

photo mu-vintage-1photo mu-vintage-2

Airbus A340-600 Lufthansa (LH) coming from Munich (MUC), Germany. And not just any : the registration's D-AIHV, the same one that carried me from Frankfurt (FRA), Germany to Beijing (PEK), Republic of China.

Second Vietnam Airlines's A350-900. But this time, it's heading for Hanoï (HAN), Vietnam.

photo vn-531-pour-hanphoto 2eme-a350

Onboard the pigeon

photo ci-avion-pour-kwl-anglaise

If the team and/or avgeeks read this, I precise this isn't a mistake: Although our aircraft is a Boeing 737-800, its registration you saw is the right one. So be careful not to make the confusion between the registration and the previous model : the Boeing 737-500.

Boarding started 10 minutes the scheduled time. If we are still boarding the old way, the boarding agent take your boarding pass violently.

photo embarquement-lance

And there's once again a part ripped of…

photo bp-modifie-32149-26359

Let's head out to our aircraft. We're boarding via a blind jetbridge.

Door and playstation moment.

photo une-petite-partie-esteban

Newspapers selection.

photo choix-de-presse

Fuselage shot.

photo fuselage-shot

The "welcome" carpet is set.

photo tapis-de-bienvenue

Greetings with a smile. We passed in front of the Business Class cabin, which is quite intimate (only 3 rows).

photo siege-affaires

Here's my seat 42L, for the next 3 hours.

photo mon-siege-91

For 1m80, the legroom is comfortable but it became painful after 2 hours.

photo espace

Clean test, checked.

photo horatius

View on the wing, winglet, our neighbor and of course, the original registration… ;b

photo vue-dehors

Vomito bag.

photo vomito-bag

the headrest can be adjusted.

photo tetiere

A possible recline of the seat.

photo inclinaison-du-siege

Bad point for MU: No IFE at your seat. It shall have consequences on the entertainement's note…

photo pas-dife

… as well as these useless commands. Besides, no headsets were given, whether during boarding or during the flight, that's even more useless…

photo commande-du-siege

On the other hand, nobody will occupy the middle seat… Except maybe a foot…

photo pas-de-voisin

… or this big carry-on suitcase. Fortunately, it shall go to the baggage racks.

photo 20181102_165700-bagage-a-main

The crew informed passengers of a delay but their English-speaking was so bad I will never know the disruption's reason.

Safety card.

photo safety-card-2photo safety-card-1

Mini-televisions are out to show the safety video and are immediately set back once it's done. 

photo safety-video-2photo safety-video-1photo safety-video

A few minutes later…

Okay… Hard to say that 20 minutes might be a few minutes. we pushed back 20 minutes after the scheduled time of departure.

Last view of our aircraft, B-7635 that is about to leave to go to Dayong airport (DYG), Hunan.

photo 20181102_170645-repoussage

Anti-noise plugs are set and ready while the captain turned on the aircrafts's reactors.

photo on-repousse

The inflight experience

Once again, taxiway is as busier as ever. We ned almost 25 minutes to reach the runway. You can see on the next pictures how night didn't waste any time to obscure the sky. On top of that, I got a dirty window, so I couldn't get high qualtiy photos.

photo roulage-2

The only aircrafts I could take are this MU's 77W taking off…

photo roulage-1

… and landing of F-HPJD, AF's 4th A380, ensuring AF flight 116 from Paris (CDG), France. (The best quality picture I took).

At times I wrote this review in French, it was the next superjumbo to be remove from Air France's superjumbo fleet after F-HPJB, that after 10 years to fly around the world, is now scrapped at Knock's airport (NOC), Ireland. Rest in peace. :'(

Another interesting fact:
F-HPJB did one last flight between the 31rd of December 2019 and the 1st of January 2020 before it officially left the carrier. And that flight was a Paris Charles-De-Gaulle - Shanghai Pudong - Paris Charles-De-Gaulle.

photo a380-af-arrivee

Two more aircrafts before we can enter the runway and go. A Spring Airlines (9C) and an Air China (CA).

photo encore-2

Goodbye PVG. With a 50 minutes delay…

Televisions are once again out 15 minutes around after we took-off. It shall most of time be advertisements but they also show a few of famous "just for Laughs" pranks.

photo 20181102_170424-docphoto juste-pour-rire

Mayday !! Mayday !! Mò ní kè's presence detected !!

From its "real name", « Monique », it's a nickname that appeared in a French review in 2013, and it refers to unpleasant flight attendants, especially from women cabin crew. And since then, the French community still mentions this when there is a bad flight in part due to the cabin crew members.

On US flights in English version, you would know by the name of Karen…

It's dinner time !

photo le-catering-arrive-88-70

Unlike the previous flight where you could choose between asian and western, you can only have the asian meal here.

Flight attendants, without even a word or a smile, are giving boxes so fast like they are throwing a frisbee. I chose a chemical orange juice as this meal's drink.

photo avant-ouverture

The meal is a rice cassolette with very small pieces of sausage, carrots and potatoes. With something like chinese cabbage and a liquid blueberry's jelly.

photo selection-ouverte

Cutlery is in a bad-quality plastic.

photo couverts-en-plastique


photo sante

Just one word : Yikes !! On all flights I did until now, this meal was by far, the worst meal EVER ! Only the main course was acceptable. So to say.

While I take my time to at least finish my hotpot, the flight attendants are already picking up the meals. They almost took mine while I was still eating.

Later on, they shall pass again for a refill. I shall then take a bit of water. Once the flight attendans stopped to our row, they took care of our aisle neighbor and once served, they're taking care of the other side and will never come back for my water.

The towel I got in the box isn't a good-quality one and isn't going to improve the final note either.

photo 20181102_184811-lingette

In order to pass time, I chatted with the group's members about our impressions on this flight. For some of us, the meal we ate earlier was "inedible" already, that I learn that others simply didn't have meals at all !
By the way, the aircraft was a very noisy one compared to the ones we flew with before. But that's somehow normal because we flew only on AIrbus aircrafts until now.

Mood-lightning is on. We have started our descent.

photo mood-lightning

The arrival at Guilin city's airport

We landed 07h53 P.M. and we are escorted by a "follow me" car.

photo atterrissage

I'm glad we're finally arrived.

photo parking-arrivee

Everyone is up.

photo instant-danette-47

Last view of my seat.

photo derniere-vue-du-siege

Disembarkment via a window jetbridge. The crew will thank passengers for flying MU with a smile. But that smile won't convince me to fly with them again. Our aircraft is about to do the last flight of the day by going back to Shanghai (PVG).

photo guilin-interieur-1photo guilin-interieur-3

From the aircraft to the baggage claim, it's not very long but because of our injured friend Raul, we had to stop frequently so that he can even for a short time feeling better. In the meantime, that allowed our baggage to be quickly delivered and we didn't wait a long time to pick them up.

KWL airport landside.

photo guilin-exterieur-1photo guilin-exterieur-2

Our flight's replay

photo route-de-shanghai-a-guilin

And with that, this is the end of this review.  I hope you enjoyed it. If that's the case, don't hesitate to leave a like and/or add a comment. As for me, I'll meet you again at Hong Kong airport for the return flight to Europe with Lufthansa.

Bonus : Click here display
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China Eastern

Cabin crew0.0

Shanghai - PVG


Guilin City - KWL



On the previous flight, MU gave me a rather good impression, that could go til flying once again with this airline despite some weaknesses. But in comparison with this flight, it's like night and day.

Flight attendants were enough "friendly" when I got onboard but once inflight, they weren't friendly at all. Distant, cold, no interaction, they even went to neglect some passengers. From what I saw and heard, I don't see why I shall even give a single point for the greetings.

I still give a point for the catering and more precisely at the main course. But that's the only thing I've taken on all the catering, which was just horrible.

PVG: one of the worst airports I ever experimented. The check-in agent's behaviour is just unaccepatble.

KWL: Much better than PVG. On all points.

Information on the route Shanghai (PVG) Guilin City (KWL)

Les contributeurs de Flight-Report ont posté 4 avis concernant 3 compagnies sur la ligne Shanghai (PVG) → Guilin City (KWL).


La compagnie qui obtient la meilleure moyenne est Suparna Airlines avec 8.4/10.

La durée moyenne des vols est de 2 heures et 40 minutes.

  More information


If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 554303 by
    KévinDC TEAM SILVER 6859 Comments
    HAH, Monique makes an appearance in English. Though it won't catch on probably...people like that are known as Karen in the US, haha.

    Shame about the bad cabin crew, this seemed much more typical 10 years ago or so, but there had been a lot of noticeable improvement in recent years. Oh well, everyone is entitled to having a bad day I guess, though they shouldn't really let customers see it.

    Thanks for sharing!
    • Comment 554597 by
      Aigle_voyageur AUTHOR 854 Comments
      though they shouldn't really let customers see it.

      That's funny because when I just got in and outside the aircraft, they were smiling even "friendly" I might say. but inflight... Still, I can't help but wonder if the destination, more countryside than Xi'an, Beijing or Shanghai, could affect the onboard service and/or flight attendants's attitude as well...

      By the way, thanks for the information about Karen. Unfortunately, I didn't even make an American domestic flight...yet. And I don't know when I'm going back to America.

      Thanks for your comment Kevin and take care. ;)

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