Review of Singapore Airlines flight Singapore Bangkok in Economy

Airline Singapore Airlines
Flight SQ978
Class Economy
Seat 59A
Aircraft Airbus A330-300
Flight time 02:30
Take-off 01 Jul 13, 18:30
Arrival at 01 Jul 13, 20:00
SQ   #2 out of 133 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 569 reviews
Durian
By 5854
Published on 31st October 2013
Hi all, today is start of my holidays, I'm off to a very exotic place… Paris lol, via BKK on SQ then TG in economy.

It all starts with a very late arrival at the airport, leading to a boarding just 15 minutes before the departure time. So this FR will jump from the checkin directly onboard the aircraft.

Checkin. Although I have 2 different booking references (SQ and TG), my luggage is checked in all the way through CDG and my 2 boarding passes are printed also. As I commented lately on another FR, the *A communication between airlines has always been flawless, for luggages, BP issuance and lounges.

The aircraft today to BKK is a 333, 9V-STA, delivered to SQ in Janvier 2009.

My seat, 59A. Why did I pick this one: mostly because the aisle seat next to me was empty at time of online checkin ; and I'm hopeful it will remain empty!
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The Y class is in 2-4-2
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I'm just reaching my seat when a crew comes greet me calling me by my last name and wish me welcome onboard.

The IFE
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Seat pitch
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My BP
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Thailand immigration form
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Push back at 6:30pm. The captain wishes us welcome and introduces the crew. Flight time will be 2hrs 05 mins today with turbulences.
The IFE is operational now.

Limited spotting before take-off while taxiing:
LX and NH
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388 LH
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The LAN 340 that has been in the maintenance area for months. It seems work is now over and it is ready to fly back home…
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Well, almost ready, 3 quarters-ready I'd day ;)
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That said, birds flying through the engine would not make any damage lol
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Still while taxiing. A crew sees me taking picture after picture, she comes to me… ooops, I'm gonna get scolded… then she asks 'Mr Durian, is everything OK ? Do you need anything ?. Nice

A Jetstar 332
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Nope that's not a private aircraft, that's an ex-SQ just repainted and about to be transferred to Scoot, the low-cost arm of SQ
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The crew assigned to my aisle, during hot towels distribution
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Sunset on Air France… 1st or 2nd degree lol ?
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Going to 20C
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Take off at 6:43pm from 20C
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Wingtip
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The IFE is on. I check first the geovision in the IFE so see the flight parameters and route. I am surprised to see that, although I did not make any setup, it is French? Could that be fed from my KF/PPS frequent flyer data?
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The pax in front has reclined his seat, ouch, I got my face ON the screen, quite uncomfortable ! Funny enough, that's an adult according to the height however the blue/yellow headset is the one for kids !
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Individual power supply in the arm rest
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7:05pm, quite significant turbulences… Captain request the crew to suspend service and get back to their seats.

From the aisle on the other side, the leading stewardess (in gree kebaya) catches me while I'm taking a picture of her… ouch, but she smiles, that's alright !
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Dinner service
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Main course choice was between duck with rice and chicken with pasta. I will pick the later. For this short flight, no hardcopy menu, choices are presented verbally. As for every time they speak to me, the crew call me Mr Durian. Please stop it, I'm not a VIP lol
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The main course I picked
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Starter
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Dessert
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Why does the right seat in the central row has no IFE ?
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I keep on taking pictures of everything inside the cabin. I'm again caught by the LSS, who again smiles, so far so good !

Then, disaster, a few minutes later, I see crossing the aircraft through the front galley and coming toward me ! I'm going to be headbutted for taking too many pics :(
She knees down in the aisle and asks me :Hello Mr Durian, so I will be famous today ?.
I give a short explanation about FR. And I mention that all face are blurred on the website.
The latter point seems to be a relief for her and she smiles.
She asks me to reconfirm Blurred, you promise ?
My heart then almost stop beating shen she extends her arm showing her pinkie and tells me Pinkie swear ?
To which I reply Swear
So much drama. Let me reassure you, we did not cut our fingers with a knife to mix our bloods ;)

One minute later, she comes back with a glass of champagne from the business cabin. That's welcome, thank you darling ;)
She asks me Was all OK on this flight or can we improve on anything ? Well, let me think, other than upgrading me to business class, I don't see any area for improvement.
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A fast track voucher for arrival in BKK. Mr Durian again !
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Which I will not use as I am only transiting in BKK
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Landing at 7:50pm, 10mins ahead of time.

This is it, thanks for reading !
See more

Verdict

Singapore Airlines

8.5/10
Cabin8.0
Cabin crew10.0
Entertainment/wifi8.0
Meal/catering8.0

Singapore - SIN

9.2/10
Efficiency9.0
Access9.0
Services9.0
Cleanliness10.0

Bangkok - BKK

8.6/10
Efficiency9.0
Access8.5
Services8.5
Cleanliness8.5

Conclusion

Let's make it short. Superb economy class service. Of course, this is mostly due to my PPS status and the fact that there probably were not that many other PPS around in the Y cabin. Of course, I haven't had a such a warm, personalized and smiling service on all my Y flights, but it's just one level above the competitors.

Information on the route Singapore (SIN) Bangkok (BKK)

2 Comments

  • Comment 91380 by
    marathon GOLD 9489 Comments

    You did not expect to fool the readers of your complete works, did you ? I recognized immediately the title picture that you already used in the French version of this report ;) Thanks for the translation effort !

  • Comment 91455 by
    jetsetpanda 2296 Comments

    Thanks for the nice report and pictures. Ice cream for dessert on such a short flight is very generous. Good trivia question about the seat missing IFE. That's because the row behind is only 3 seats instead of 4.

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