- Tunis TUN - Istanbul IST (Turkish Airlines Business, 737-800) http://flight-report.com/en/report-5504.html
- Istanbul IST - Seoul ICN (Turkish Airlines Business, A340-300) http://flight-report.com/en/report-5519.html
- Seoul ICN - Singapore SIN (Singapore Airlines Business, B777-300ER) http://flight-report.com/en/report-5534.html
- Singapore SIN - Newark EWR (Singapore Airlines Business, A340-500) http://flight-report.com/en/report-5582.html
- New York JFK - Frankfurt FRA (Singapore Airlines Business, A380) [YOU ARE HERE]
- Frankfurt FRA - Vienna VIE (Lufthansa Business, A321) http://flight-report.com/en/report-5613.html
- Vienna VIE - Istanbul SAW (Turkish Airlines Business, 737-800) http://flight-report.com/en/report-5645.html
- Istanbul IST - Tunis TUN (Tunis Air Economy, A320) http://flight-report.com/en/report-5663.html
Anyway I finally was in the Airtrain from Jamaica to JFK, heading to Terminal 4
There was a lot of works for a new DL terminal, as it seemed
A smurf
So I arrived at Terminal 4 at about 4:45 pm
The Terminal was very airy
My flight was on time
Almost nobody at the Business SQ check-in counters : I wasn't able to OLCI for this flight
I received my BPs, except the last, a TK flight, that the agent wasn't able to issue, and an invitation for The Wingtips lounge
There was a fast track for Business class pax so security check was quite fast (although the fast track agent was also the TSA precheck agent)
and I headed to the lounge
The lounge has already been reported by Denzee
It was very large and pleasant with different areas but will be overcrowded in no time
I sat there first but there wasn't any power outlet
so I went here
There was a shower inside the bathroom
Childish graffiti :(
The control tower
LX on a remote position
MS
Let's go to the buffet
Alcohol
Cold food
Soft drinks and beers : only cranberry and tomato juice and the beers offer was not really attractive
Hot food (plastic plates and cutlery)
My (poor) selection
The wifi was too slow to even be able to read emails :(
Only one glass was still available
So a bit spotting before leaving this place as soon as possible
VX
EY at a remote position
This one was too fast for my camera
JetBlue
LX
Kuwait Airways
I headed to the gate
Boarding was a mess as it wasn't possible to have a queue
EK spotted when I was in the jetbridge
My seat 15A
Only two windows instead of three in the 77W, on each seat was a pillow but no blanket
View of the cabin : I choose the mini cabin with less seats
and from a nice SQ girl
The cabin was very hot and a lot of people (including me of course) were complaining.
Few minutes later there was a Captain's annoucement : he was explaining that JFK airport authority could only provide hot air and was apologizing for the inconvenience
One restroom is already out of order
I was offered the beverage of the month as PDB because it's almost impossible to say no to a smiling SQ girl (sigh …)
but it was not good at all !
Big side storage spaces
but dirty
My aircraft is an Airbus A380-800 9V-SKK, first flight was on the 10/09/2009
The shoebox instead of a big footrest on first rows or exit rows
The headphones
The legroom is decent but less than a 77W seat in first row
Safety card
Seat pocket stuff
The menu and the wine list
Newspapers and magazines
Seat control
The power outlet was ok but it didn't fit my AC adapter :(
Always a smile on a SQ girl's face
One turns out the seat into a bed with this handgrip
Bye Bye jetbridge
Pushback and taxi to the runway
We were waiting a long time before take off
I was listening to Massive Attack
Late take off
It was time fo some Bollinger champagne now with nuts
The dinner service began
I asked for the Sauternes and it was available although it wasn't in the wine list
It was not the usual butter
The bread selection : unfortunately no fougasse tonight but there was the garlic bread
Antipasto plate, Marinated prawns and bocconcini with grilled vegetables and basil pesto
Then my book the cook choice Rack of Lamb
Roast rack of lamb with natural jus, roasted vegetables, and creamy garlic mash
The lamb was overcooked and the mashed potatoes were lyophilized
No other comments but to prove that I'm not a liar(and not an eternal grumbler) a picture of the same dish served in 2010
No water refill
A bit disappointed, so I asked for another main…
Please note there was no second bread service and I was not offered new cutlery for my second main either
Seared chicken in thyme jus, roasted zucchini, carrot, bell pepper and pea mash
Then it was dessert time
Passion fruit mousse cake with passionfruit-mango sauce
Sharp cheddar, reny picot brie, blue cheese with condiments and crackers
A selection of fresh fruit
Near the restrooms are the stairs to the Suites
The restrooms
The sleeping position is much less confortable than with the seats I had for my two other SQ flights but sill decent
Enough for a 3 hours nap until we were flying above Manchester UK
Then about 1 hour and half before landing it was breakfast time
The table was dressed with the usual butter cup
A selection of fresh fruit
Fresh but not ripe
Assorted breakfast rolls
The croissant was too industrial
Not hot dish !
We began the descent
The winglet
Looking at the pillow disjointed and at this long hair, you could imagine that it was a wild night;)
Don't !
Soft landing behind schedule when this LH cargo was taking off
Long taxi to the gate
LH 747-8
AC (dedicated to AirCanada881)
A NH 787
Pax to SIN in transit had to leave the aircraft
A last view of 9V-SKK
Thanks for this report !
To me, this lounge don't really deserve EY and SQ even more if we look closer at the majority of other carriers using it.
A nice flight with Singapore with a great product, but that's a pity some details just spoil the journey a bit. For instance, I can't imagine there was no hot dish for breakfast as you said.
Concerning dinner, how about the chicken ? (And oh that butter, please don't. lol)
I didn't see this album from Massive Attack contained a song called Atlas Air, nice music to hear while taxiing though.
The pillow. lol
Thank you again for sharing ;)
Thanks for your comment.
The chicken was quite good but chicken breast in Business class, what else ? ;)
Thank you for this new episode :)
The terminal work equals what they should do at LAX : destroy and rebirth ! The lounge is quite ok (please do not misunderstand me, here again I lower my expectation because it's the USA where you can be extactic about a lounge because Premium Drinks are only $8). The offering is very indian-style (looks like LHR T4 ^^)
Beer's selection not attractive ?? There's Bud Light :D !!
The seat really looks huge on the overhead picture. Too bad you have to sleep across ^^
The bubble picture is great and innovative :)
The whole catering looks totally ex-USA and doesn't bring any superlative in mind. Was the 2010 dish ex-USA too ?
All in all, maybe the best option from USA to Europe, even if it doesn't live up to your expectations (when I was a kid, I had a hot meal from CDG to BCN with AF in Y...)
Thanks to be my devil's advocate, one more time ;)
The 2010's Rack of Lamb was ex-SIN
BTW I wasn't a kid anymore three years ago !
Anyway I agree with you, it's certainly the best option from USA east coast to Europe, whatever the class you're travelling.
Thanks for this report and good flight.
As show in the previous flight not every thing is perfect especially breakfast but it's a great product and service from US.
Thanks for sharing !
There must be 2-3 *A lounges in JFK, you wanted to try this one specifically ?
Once one realizes this is a US lounge, the F&B is not so bad. The plastic cutlery is a big NO !
Surprising the boarding was not well organized ? No traditional 3 lines for Suites, J and other ?
First time I see a breakfast so « light » (read sad) in J.
I wouldn’t like the timing of this flight, too early to sleep.
There is only the LX lounge in the terminal 4 and it has been reported being worse than the Wingtips by Denzee and Numero_2
BTW I can't wait TK having its own lounge in JFK ;)
This certainly looks very diferrent with my own experience when this flight was still flown by a B744. The quality of SQ's catering has indeed gone down so much. For someone who is based in Singapore and flies out on SQ very often, I am just sad that this is happening with SQ. Most of the time, what saves the SQ flight is the crew especially the senior ones. They are still one of the best set of crews in the industry.
SQ offers a quality product.
However, is it due to higher expectations or memories from the past, reading your reports of your 3 legs with them gives an impression of deception all through the way.
To be honnest, what you have been given looks just average compared to what Durian might have had on the flights he reported.
Anyway, ad far the spring still runs with Bollinger, there is not much to complain about !
Thanks for sharing.
Thanks for this report 007 and for the dedicace :)
I feel that SIA has failed to deliver what you've anticipated so much to experience with this flight. It seems every airline nowadays is attempting to cut corners and it's really sad. That being said, as you said SQ is the benchmark and their service always leaves some sort of WOW effect especially for passengers like me who aren't so lucky to be travelling in forward cabins.
The A380 remains a fascinating machine, one day hopefully I can fly on one :D
Thanks for this very good FR :)
9V-SKK is my SQ A380, I saw his cockpit :D !!!!!
SQ is still SQ, but it's not accepable to have a disappointed catering in their flights :(
Very nice FR with, according to others' reviews, the best airline in the world!
At this level every detail counts, and the Bollinger is a nice detail ;-) thanks
But one can have Bollinger on board KQ from time to time too ;)
Wow one again your flights with SQ didn't sound really good, or at least that's the reader's perception.
It's mostly the meals who seem to have been average on all your flights.
For the rest, it remains classy and confortable mais not top notch.
Thanks for this FR.
Thanks for sharing another great and detailed report on this iconic carrier.
It's about time that JFK updates some of its terminals. I agree with Pititom that LAX should be completely demolished and start all over. What a disgrace for a U.S. gateway airport.
It seems that SQ has been suffering from catering issues and my flight from HKG-SFO a few days ago was not perfect either. My lamb dish could have used a better presentation and there were no chocolates with the tea at the end of the meal, even though this was described on the menu.
Despite these shortcomings, SQ is a great way to fly.