Review of Turkish Airlines flight from Vienna to Istanbul in Business

THY

TK - Turkish Airlines

Flight taken on 16 November 2013
TK1900
16:55 02h 15m 20:10
Class Business
Seat 2A
lagentsecret
5,172 · 142 · 13 · 0

  1. Tunis TUN - Istanbul IST (Turkish Airlines Business, 737-800)
  2. http://flight-report.com/en/report-5504.html
  3. Istanbul IST - Seoul ICN (Turkish Airlines Business, A340-300)
  4. http://flight-report.com/en/report-5519.html
  5. Seoul ICN - Singapore SIN (Singapore Airlines Business, B777-300ER)
  6. http://flight-report.com/en/report-5534.html
  7. Singapore SIN - Newark EWR (Singapore Airlines Business, A340-500)
  8. http://flight-report.com/en/report-5582.html
  9. New York JFK - Frankfurt FRA (Singapore Airlines Business, A380)
  10. http://flight-report.com/en/report-5610.html
  11. Frankfurt FRA - Vienna VIE (Lufthansa Business, A321)
  12. http://flight-report.com/en/report-5613.html
  13. Vienna VIE - Istanbul SAW (Turkish Airlines Business, 737-800)
  14. [YOU ARE HERE]
  15. Istanbul IST - Tunis TUN (Tunis Air Economy, A320)
  16. http://flight-report.com/en/report-5663.html
My former flight arrived at F gates and I had to go to the D gates


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I was following the Transfer signage


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Already more than 20 minutes and I was still walking
but suddenly I had to exit landside and to go upstairs to the checkin area


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and I had to go through all the checks :(


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VIE is on the same level as FRA !
I finally arrived at D gates area and didn't stop at Air Lounge


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but I was looking at the OS Senator lounge
A red jacket woman (who seemed to be there to help people) told me that the elevator was out of order and that I had to use the emergency stairs


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But I arrived just in front of this door and wasn't able to enter the lounge this way


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I went back up and unfortunately the red jacket woman had disappeared !
So I went to the OS Business lounge


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The dragon was busy with a phone call and looked barely at my boarding pass
Then she went away to continue her phone call
I was alone in the lounge
Do&Co Austria is the provider of the lounge but it didn't look great
Two different cakes


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Broth without Frittaten as I was expecting :(


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Coffee


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Alcohol


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Snacks and peanuts


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Austrian wines and juices


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So disappointed : I was expecting wienerschnitzel, or at least cold cut(usually austrian cold cut is very good) or apfelstrudel !
Soft drinks and beers


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Anyway the lounge was very large and wth a nice view on the tarmac



There were showers


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Business corner : printer was out of order !


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I spotted this A320 QR which had to fly a long way to Doha


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MS and OZ cargo


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LX


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A 738 TK was flying back to IST


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The QR was pushing back


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OZ Cargo was taking off


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And my TK 738 was coming


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TC-JFV, an old 738, first flight was on 04/02/2000



Few OS


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I had to hurry up because it was almost boarding time
I didn't know that there was a security check at the gate
The agent was very rude asking that I arranged my stuff the way she wanted : computer, belt, suitcase, and so on
No comment on such behavior :(
Anyway it was fast because I was the last to board
Of course it was an old business cabin with neutralized middle seat


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Decent legroom


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I don't know why there are two small tablets for the middle seat


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PDB : a choice of great home made juices


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Safety card


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Seatback stuff


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A Pegasus is coming beside us


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The winglet


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An oshibori is handed out


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The menu


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Pushback, taxi to runway and take off were on time
As soon as we were airborne the dinner was served


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with the beverages


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Assorted Turkish Appetizers


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Shepherd Salad


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Assorted Cheese


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Home Made Chocolate and Hazelnut Mousse Cake


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Turkish Style Grilled Beef Fillet, creamy eggplant purée, tomato and green pepper/rice


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Not impressed by the beef(but the eggplant purée was very very good) I asked a second hot dish
Grilled Chicken Breast, sautéed mixed vegetables / potato purée


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The chicken was good, not dry at all and the purée, to die for, as usual, not a lyophilized one !
The service was impressive : the FA asked for refill (not usual at all with TK) and she was very proactive and always smiling
So when I asked for a lemonade she brought me some nuts too


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We landed behind the schedule and parked on a remote position


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Display all

Product ratings

Airline

Turkish Airlines 8.1

  • Cabin7.5 / 10
  • Cabin crew10.0 / 10
  • Entertainment/wifi7.0 / 10
  • Meal/catering8.0 / 10
Lounge

Austrian Airlines Business Lounge (Pier East - A-Gates, Non-Schengen)6.5

  • Comfort6.0 / 10
  • Meal/catering6.0 / 10
  • Entertainment/wifi8.0 / 10
  • Services6.0 / 10
Departure airport

Vienna - VIE5.6

  • Efficiency1.0 / 10
  • Access8.0 / 10
  • Services4.0 / 10
  • Cleanliness9.5 / 10
Arrival Airport

Istanbul - SAW8.9

  • Efficiency10.0 / 10
  • Access8.5 / 10
  • Services8.5 / 10
  • Cleanliness8.5 / 10

Conclusion

VIE was very disappointing with this long transfer and all the checks
The airport agents were ineffective at best but occasionnaly rude

The lounge was on par with an average catering

The flight was pleasant despite this old cabin especially because of this great FA

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Comments (13)

  • Thank you 007 for this new report.

    Seems like you were clearly underwhelmed by your ground experience in VIE from lounge offering to transit facilities and security check, I would have expect better too.

    Shame that you are once again scoring an old TK plane with this awful C class, at least catering looks so yummy.

    (fyi you indicated 321 iso 738)

  • Thanks for the report!

    As a cliche I expected this airport to have German-style efficiency... but not, seems not really organised... I may not be the main draw for a lounge but I like the brightness a lot and the colour of the furniture match OS' logo.

    More than the food itself, the catering looks like long-haul with plates and proper cutlery rather than plastic and aluminium usually seen on 320/737 flights

  • Your pictures and words about VIE are just pretty well describing my feelings about it. Last time I experienced that airport was a week ago.

    Thank you for this report.

  • Thanks for detailed FR. The catering is good but the seats seem to be not comfortable.

  • thanks for sharing this FR about my current home airport :) Lovely pics.

    I think the problem with Vienna is that they tried to mix old with new and this resulted in a highly inefficient mess. I vaguely recall a scandal a few years back with the CEO of the airport but don't recall any more details. The fact is now that VIE is a very long airport for its size and results in much walking when transferring gates, the airport could use much improvement when it comes to high end services.

  • Thanks for this FR.

    That's a long way home!!!

    There's also a lottery with TK but regarding the seats you're gonna get and not the FAs.

    I really like the looks of VIE.

  • Welcome back to TK and its great catering ! I could kill for eggplant puree !

    VIE is obviously an airport to avoid.

    This old J cabin turns what might have been a great experience into a so-so one.

    Are there 2 airports in Istanbul? I only heard of Ataturk.

    Thanks for sharing.

  • Thanks for this FR.good catering as usual on TK.

  • Thanks for this TK report. It's a pleasure to read about TK and be pleasantly surprised with improvements.

    VIE is one airport that I detest. Some of the personnel there seems to lack the most basic forms of courtesy.

    Food is always great on TK or at the least decent.

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