Review of Turkish Airlines flight Vienna Istanbul in Business

Airline Turkish Airlines
Flight TK1900
Class Business
Seat 2A
Aircraft Boeing 737-800
Flight time 02:15
Take-off 16 Nov 13, 16:55
Arrival at 16 Nov 13, 20:10
TK   #13 out of 95 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 779 reviews
lagentsecret
Published on 27th November 2013
  1. Tunis TUN - Istanbul IST (Turkish Airlines Business, 737-800)
  2. http://flight-report.com/en/report-5504.html
  3. Istanbul IST - Seoul ICN (Turkish Airlines Business, A340-300)
  4. http://flight-report.com/en/report-5519.html
  5. Seoul ICN - Singapore SIN (Singapore Airlines Business, B777-300ER)
  6. http://flight-report.com/en/report-5534.html
  7. Singapore SIN - Newark EWR (Singapore Airlines Business, A340-500)
  8. http://flight-report.com/en/report-5582.html
  9. New York JFK - Frankfurt FRA (Singapore Airlines Business, A380)
  10. http://flight-report.com/en/report-5610.html
  11. Frankfurt FRA - Vienna VIE (Lufthansa Business, A321)
  12. http://flight-report.com/en/report-5613.html
  13. Vienna VIE - Istanbul SAW (Turkish Airlines Business, 737-800)
  14. [YOU ARE HERE]
  15. Istanbul IST - Tunis TUN (Tunis Air Economy, A320)
  16. http://flight-report.com/en/report-5663.html

My former flight arrived at F gates and I had to go to the D gates
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I was following the Transfer signage
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Already more than 20 minutes and I was still walking
but suddenly I had to exit landside and to go upstairs to the checkin area
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and I had to go through all the checks :(
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VIE is on the same level as FRA !

I finally arrived at D gates area and didn't stop at Air Lounge
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but I was looking at the OS Senator lounge
A red jacket woman (who seemed to be there to help people) told me that the elevator was out of order and that I had to use the emergency stairs
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But I arrived just in front of this door and wasn't able to enter the lounge this way
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I went back up and unfortunately the red jacket woman had disappeared !
So I went to the OS Business lounge
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The dragon was busy with a phone call and looked barely at my boarding pass
Then she went away to continue her phone call

I was alone in the lounge

Do&Co Austria is the provider of the lounge but it didn't look great
Two different cakes
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Broth without Frittaten as I was expecting :(
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Coffee
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Alcohol
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Snacks and peanuts
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Austrian wines and juices
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So disappointed : I was expecting wienerschnitzel, or at least cold cut(usually austrian cold cut is very good) or apfelstrudel !

Soft drinks and beers
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Anyway the lounge was very large and wth a nice view on the tarmac


There were showers
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Business corner : printer was out of order !
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I spotted this A320 QR which had to fly a long way to Doha
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MS and OZ cargo
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LX
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A 738 TK was flying back to IST
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The QR was pushing back
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OZ Cargo was taking off
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And my TK 738 was coming
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TC-JFV, an old 738, first flight was on 04/02/2000


Few OS
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I had to hurry up because it was almost boarding time

I didn't know that there was a security check at the gate

The agent was very rude asking that I arranged my stuff the way she wanted : computer, belt, suitcase, and so on
No comment on such behavior :(

Anyway it was fast because I was the last to board

Of course it was an old business cabin with neutralized middle seat
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Decent legroom
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I don't know why there are two small tablets for the middle seat
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PDB : a choice of great home made juices
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Safety card
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Seatback stuff
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A Pegasus is coming beside us
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The winglet
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An oshibori is handed out
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The menu
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Pushback, taxi to runway and take off were on time

As soon as we were airborne the dinner was served
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with the beverages
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Assorted Turkish Appetizers
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Shepherd Salad
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Assorted Cheese
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Home Made Chocolate and Hazelnut Mousse Cake
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Turkish Style Grilled Beef Fillet, creamy eggplant purée, tomato and green pepper/rice
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Not impressed by the beef(but the eggplant purée was very very good) I asked a second hot dish

Grilled Chicken Breast, sautéed mixed vegetables / potato purée
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The chicken was good, not dry at all and the purée, to die for, as usual, not a lyophilized one !

The service was impressive : the FA asked for refill (not usual at all with TK) and she was very proactive and always smiling

So when I asked for a lemonade she brought me some nuts too
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We landed behind the schedule and parked on a remote position
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See more

Verdict

Turkish Airlines

8.1/10
Cabin7.5
Cabin crew10.0
Entertainment/wifi7.0
Meal/catering8.0

Austrian Airlines Business Lounge (Pier East - A-Gates, Non-Schengen)

6.5/10
Comfort6.0
Meal/catering6.0
Entertainment/wifi8.0
Services6.0

Vienna - VIE

5.6/10
Efficiency1.0
Access8.0
Services4.0
Cleanliness9.5

Istanbul - SAW

8.9/10
Efficiency10.0
Access8.5
Services8.5
Cleanliness8.5

Conclusion

VIE was very disappointing with this long transfer and all the checks
The airport agents were ineffective at best but occasionnaly rude

The lounge was on par with an average catering

The flight was pleasant despite this old cabin especially because of this great FA

Information on the route Vienna (VIE) Istanbul (SAW)

Les contributeurs de Flight-Report ont posté 4 avis concernant 2 compagnies sur la ligne Vienna (VIE) → Istanbul (SAW).


Useful

La compagnie qui obtient la meilleure moyenne est Turkish Airlines avec 8.1/10.

La durée moyenne des vols est de 2 heures et 11 minutes.

  More information

13 Comments

If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 93953 by
    Leadership TEAM BRONZE 5483 Comments
    Thank you 007 for this new report.

    Seems like you were clearly underwhelmed by your ground experience in VIE from lounge offering to transit facilities and security check, I would have expect better too.

    Shame that you are once again scoring an old TK plane with this awful C class, at least catering looks so yummy.

    (fyi you indicated 321 iso 738)
  • Comment 93954 by
    Durian 1171 Comments
    Thanks for the report!
    As a cliche I expected this airport to have German-style efficiency... but not, seems not really organised... I may not be the main draw for a lounge but I like the brightness a lot and the colour of the furniture match OS' logo.
    More than the food itself, the catering looks like long-haul with plates and proper cutlery rather than plastic and aluminium usually seen on 320/737 flights
  • Comment 93955 by
    mgescheidt 51 Comments
    Your pictures and words about VIE are just pretty well describing my feelings about it. Last time I experienced that airport was a week ago.
    Thank you for this report.
  • Comment 93957 by
    Travip 108 Comments
    Thanks for detailed FR. The catering is good but the seats seem to be not comfortable.
  • Comment 93964 by
    AirCanada881 1616 Comments
    thanks for sharing this FR about my current home airport :) Lovely pics.

    I think the problem with Vienna is that they tried to mix old with new and this resulted in a highly inefficient mess. I vaguely recall a scandal a few years back with the CEO of the airport but don't recall any more details. The fact is now that VIE is a very long airport for its size and results in much walking when transferring gates, the airport could use much improvement when it comes to high end services.
  • Comment 93969 by
    KL651 TEAM 4535 Comments
    Thanks for this FR.
    That's a long way home!!!
    There's also a lottery with TK but regarding the seats you're gonna get and not the FAs.
    I really like the looks of VIE.
  • Comment 93982 by
    Papoumada GOLD 7357 Comments
    Welcome back to TK and its great catering ! I could kill for eggplant puree !

    VIE is obviously an airport to avoid.

    This old J cabin turns what might have been a great experience into a so-so one.

    Are there 2 airports in Istanbul? I only heard of Ataturk.

    Thanks for sharing.
  • Comment 93998 by
    Bargi62 SILVER 3586 Comments
    Thanks for this FR.good catering as usual on TK.
  • Comment 94072 by
    jetsetpanda 2283 Comments
    Thanks for this TK report. It's a pleasure to read about TK and be pleasantly surprised with improvements.

    VIE is one airport that I detest. Some of the personnel there seems to lack the most basic forms of courtesy.

    Food is always great on TK or at the least decent.

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