Review of British Airways flight London Copenhagen in Business

Airline British Airways
Flight BA 816
Class Business
Seat 3A
Aircraft Airbus A320
Flight time 02:00
Take-off 01 Feb 13, 11:30
Arrival at 01 Feb 13, 14:30
BA   #47 out of 72 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 823 reviews
By 5427
Published on 4th January 2014
The loss of bmi British Midland in 2012 was a real shame, however the was one shred of silver lining to this black cloud.

A few thousand Diamond Club points (converted to Avios) would give me enough for a round trip return to Copenhagen in Business Class for £40 + miles.

Copenhagen is easily my favourite city in Europe and this was my third trip…

In my efforts to try new and 'interesting' ways to get places, I decided to forego the Heathrow Express, Piccadilly Line and awful N9 bus to get to Heathrow.

TfL operate a limited stop service from Croydon to Heathrow Bus Station. It's the X26, and is basically free to Travelcard holders, and a bargain £1.40 if you have a Pay and Go Oyster Card. Enough about that. This bus is seriously slow.

Perhaps it was the roadworks, my tiredness and the awful weather, but having left Croydon at 7am sharp, I reached Heathrow at 940am. And I had to change at Hatton Cross, for an interminably slow bus to Terminal 5. Never ever ever ever again.

The journey was made bearable by a fellow passenger called Sinead and we talked for the entire journey, about British Airways, Aer Lingus, Ryanair, the Tories etc. Basically, we sorted the world out. No need to thank us. ;-)

I arrived at Terminal 5 and had already checked in so headed straight to security. I momentarily forgot that I was in Club Europe so was about to join a very long queue, then spotted the Club Europe / Club World / First queue which was moving much faster. The security team were very friendly and I was through in no time.

One of the reasons I blew my Avios on a European redemption was that I wanted to try the Galleries lounge in T5.

I wasn't immediately impressed. It was packed for a start. The food was fine (bacon rolls etc.) although I understand the caterer has changed so your experience may vary. I attempted to get some refreshments - questions like : do I leave my hand luggage 'unattended', do I drag it with me (and possibly lose my seat!) crossed my mind and I decided to leave it at the seat, and had a self service bacon roll and some pastries. Again, another thing that miffed me was that the tables were too low to really use to dine from so I had this awkward balancing plate maneuver as I tried to eat. Now no one has suffered more than me.

There was another part of the lounge visible through a glass partition, that looked quieter, but no clear signage as to whether that was open to me, whether you could take food through etc. so I stayed where I was, sipping a very refreshing orange juice.

After finishing the paper (I know, you're half way through the trip report and not one photograph) I decided to go for a dander.

Oh! When I came into the lounge I never even considered the possibility of turning left (force of habit), and that was when I sensed there were far more seats and the place seemed far more spacious than I thought. I had a glass of Champagne (which you have to ask for, a bit like Oliver Twist when it comes to a top up!)

And there were showers! So I had a shower. I had been up since five and it was now half ten so I reckoned I deserved it.

The lady at the reception handed me a vibrator that buzzed in my pocket when the shower was ready. (Steady on!!) She was really nice and asked if I was related to the footballer. One look at me should have given her the answer!

It was a great shower. There is an overhead waterfall shower, jets and a hand held option too, and you can listen to music. I left feeling happy and refreshed and bored so I went to the gate.

The staff were lovely but Virgin Atlantic's Clubhouse still gets my vote.

Boarding was not in anyway organised. There was a FAST TRACK sign but I have found that there's always a rush to board, and then a queue on the jetbridge.

I am not a 'diva' as I have always found that there is inevitable a queue on the jetway anyway, but if as an airline you are going to offer a priority service, then you should provide it.

The real secret is getting to the gate at the last possible minute but that's a gamble, let's face it!

I settled in to my seat, 3A. You often get the feeling from BA that their planes need a really good deep clean.

photo 8447758440_e5d0b481aa_b

Staff were very friendly, a bit more senior than on recent flights, which I like.
Take off was delayed by 13 minutes, the cabin crew saying to passengers more a few times that the flight was very busy and helping them pack the overhead lockers.

Just before take off I took a peek at the view.

photo 8446670691_10efa0d4cb_b

And this was the view as drinks were served:

photo 8447759040_f25fdd57c8_b

Now, what to have to drink?
Oh you know me by now!

photo 8447759232_d3dedd3120_bphoto 8447759754_6082339283_b

And some snacks. With one of those funny allergy warnings. (A bag of nuts may contain nuts!)

photo 8446671533_c9578fb6a5_bphoto 8446671983_0648f82415_b

The meal was soon served but was more like brunch. I had another Champagne to go with it.

photo 8446672185_13e03ecb1e_b

Underneath the (lava hot!) Apple Danish pastry was a bacon and cheese croissant. So bad, but so good!

The rest of the flight was very nice.

photo 8447760380_f9c98bac24_b

Before long I was through the unusually slow arrivals at Copenhagen for the Metro the city centre.
See more


British Airways

Cabin crew10.0

British Airways (North) Galleries Club - 5A


London - LHR


Copenhagen - CPH



Club Europe to Copenhagen.
Photography light I am afraid!

Information on the route London (LHR) Copenhagen (CPH)

The contributors of Flight-Report published 3 reviews of 1 airlines on the route London (LHR) → Copenhagen (CPH).


The airline with the best average rating is British Airways with 7.3/10.

The average flight time is 1 hours and 33 minutes.

  More information


If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 96506 by
    marathon GOLD 9799 Comments

    By the time I wanted to explain how to insert pictures, I had realized that it was an archive FR, and my irony was defused by your own about not having a picture yet halfway through the FR.
    BTW, I am not convinced by the way air travel has improved in 2013 after you sorted it out; you may need to ride bus X26 again. And take pictures this time :)
    I like the nutty warning about nuts ^^ I have seen similar ones too. Thanks for this FR !

  • Comment 96512 by
    PaulGamburg 70 Comments

    How I can see, BA Club Europe is still a good product although cabins begin to age...
    Thanks for sharing this FR!

  • Comment 96518 by
    KévinDC TEAM SILVER 5543 Comments

    Thanks for sharing this short and sweet report! When I fly in-out of LHR I really don't care to bother with any other mode of transportation than the Heathrow Express or the Heathrow Connect on occasion...too much work, LOL. Too bad there aren't any pics of the T5 Galleries lounge. Although it's been reported quite often, it's always good to see new pics. I totally agree with you; the VS Clubhouse is sooooo much better. I've recently burned all my Avios as well from the days that I used to fly OpenSkies. BA has really good mileage redemption rates and a good amount of availability.

  • Comment 96890 by
    East African 1539 Comments

    A very interesting read!
    the DC miles conversion to Avios was a good thing :)
    thanks for sharing

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