Review of Singapore Airlines flight Singapore Tokyo in Business

Airline Singapore Airlines
Flight SQ636
Class Business
Seat 12A
Aircraft Boeing 777-200ER
Flight time 06:00
Take-off 20 Feb 13, 22:10
Arrival at 21 Feb 13, 05:10
SQ   #3 out of 120 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 620 reviews
Quirrow
By 10700
Published on 19th January 2014
SQ636 Singapore SIN - Tokyo HND
STD-STA: 21:50-05:20
Actual: 22:12-05:08
Boeing 777-200 9V-SQL
Seat 12A

Very friendly check in agent started the experience for the flight and she was very helpful in answering my queries. It was a pleasant check in experience as always in the business class section for SQ flights.

There was no wait at all in immigration which is more like the norm in Changi so i just breezed my way airside and headed to the SilverKris lounge. Having been there before, it was another short walk from the passport control to the escalators leading to the 2nd floor and a walk past the KrisFlyer Gold Lounge.

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Lounge Shower Room

Upon being welcomed into the lounge, my first priority was to get a shower and there was ample rooms for showers, though the shower room was a bit smaller than the one I was provided with in terminal 2. After refreshing myself, it was time for dinner as I was quite hungry, though the food selection seems subpar compared to my last visit in Terminal 2. Furthermore, the lounge ran out of the Cheng Tng that I wanted to try, so I headed out shortly after finishing my meal. But before that, I enquired if the flight has a Japanese meal as I wanted to change my book-the-cook meal to a Japanese meal. The customer service rep at the lounge helped me check my flight and told me to enquire aboard the flight.

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Silver Kris Lounge Dining Area

Had to pass through security first at the gate and I noticed boarding has already started though there were still some people around. I proceeded to board and upon entering the plane, the business class cabin was already packed, which meant no photos of the cabin tonight especially since its such a short red eye flight. I think only 3 or 4 seats were empty in the flight and my seat mate was already seated. Somehow this seat mate reminds me of my university Econs professor in his appearance. However he chose to sleep through the flight after take-off, which meant a quiet flight even with a seat-mate.

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Amenity Kit and Eye Shades

Due to the packed flight, the crew seemed particularly busy when i boarded. The stewardess serving my aisle was a Japanese lady and the business class cabin seems to be full of Japanese tourists and businessmen. Business class seems fully occupied for this late night flight, and thus the service was not comparable to other of my SQ flights. Furthermore the red-eye flight might also mean that the stewardess expected many to sleep through until arrival in Japan. They did still offer welcome drinks (I got another glass of Apple Bliss) and hot towels and on take-off, the crew distributed the amenity kits and eyeshades. Though considering my seat mate was already asleep, I recommend SQ just leaves the amenity kits and eyeshades in the seats so that passengers can use them immediately if they want to sleep.

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Legroom on the Bulkhead Seat

The bulkhead Business class seat on the 777-200 seems to be more spacious compared to those on the Airbus A330, though there are certain differences in the seat controls and inflight entertainment system. The 777-200 is an older plane in SQ's fleet and thus the inflight entertainment (IFE) was the older version which has lower definition, less choices and generally subpar to many other IFE systems.

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Iced Milo and Nuts

The crew took a second drink order and started with the meal service once we are in the air. I ordered Iced Mile and it was presented with a bowl of nuts before the main course. As I mentioned earlier, I changed my mind and decided for the Japanese meal instead of the Book-the-Cook meal that I had pre-ordered. The stewardess was very professional in her reply and mentions that they will need to wait until all passengers are catered for before making a decision. Since I know many of the passengers would not be dining, I did not worry about it. In the end I did get the Japanese Hanakoireki meal and it was composed of 2 bento boxes. The first box was served first and it comprised of the sakizuke of squid, jellyfish and spicy cod roe salad, a sunomono of torched yellowtail with ponzu jelly, and shiizakana of crabmeat terrine, with Udon as the carbs. The torched yellowtail with ponzu jelly was the highlight here and the udon can be very filling for such a late night flight.

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The Japanese Bento Presentation

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Ichino-jyu

The next box that was served contained saba sushi, takiawase of lilybud dumpling with quail and foie gras, kuchitori of black bean in pine needle Miso marinated egg yolk, yakimono of Grill miso marinated Spanish Mackerel, served with gohan and conger eel teriyaki, and a bowl of Miso Soup. With the udon, the rice served in the second bento was too much compared to the portion of the eel. The highlight in the second box was the grill mackerel and saba sushi, while the eel was a disappointment.

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Nino-jyu

Overall, the Japanese meal had a multitude of flavours and was very traditional in taste though I suspect some of the ingredients used was not of the highest quality (particularly the eel). It was a very good meal though and I did not regret my decision to forgo my Book-the-Cook meal. Another note is that this dish is very filling and much more so in the late night flight. I suggest less carbs or a more simplified bento with higher quality food as that would be more fitting for a supper. Throughout the meal, I asked for green tea as my beverage and the beverage service was noticeably less visible, again something attributable to a busy and red-eye flight.

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Mizugashi of Chestnut Cake with Grapes

The finale for the meal was a dessert of chestnut cake and when I asked for fruits to go along with the meal, the stewardess said no fruits were loaded on this flight though they had some grapes which I was able to get in addition to the cake. The chestnut cake was good as dessert but I would not say it was spectacular.

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Older Inflight Entertainment Controls

I reclined my seat and was able to get a pretty good sleep, waking up only when the cabin lights was lit up in preparation for the descent as I got woken up by the pilot's announcement. The flight actually arrived earlier than expected in Haneda, and this meant a very short flight that might be very tiring since it is not possible to sleep for a long time. Though the early landing meant I was one of the first to disembark. Even by detouring to take a photo of the plane, I was able to pass by the passport control, collected my luggage and onboard the airport limousine bus to Shinjuku within 25 minutes. Wonderful efficiency from the Japanese!

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Singapore Airlines 777-200 at Haneda

The short overnight flight reminds me once again why I hate red-eye flights. On paper it sounds good as you don't waste the time travelling by sleeping in the plane and even save a night of lodging fees. But for such a short flight, you do not get enough sleep and the hotels don't really cater to your early arrival. And you might arrive tired meaning you spend the afternoon resting. And finally there is always a lower level of cabin service onboard as the flight attendants are in nocturnal mode too! It is not the best arrangement though for those in a hurry it makes sense to do so.
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Verdict

Singapore Airlines

9.1/10
Cabin10.0
Cabin crew8.5
Entertainment/wifi8.0
Meal/catering10.0

Singapore Airlines Silverkris Lounge - Business - 3

9.6/10
Comfort10.0
Meal/catering10.0
Entertainment/wifi8.5
Services10.0

Singapore - SIN

9.2/10
Efficiency10.0
Access8.0
Services10.0
Cleanliness9.0

Tokyo - HND

8.9/10
Efficiency10.0
Access8.5
Services8.5
Cleanliness8.5

Conclusion

Information on the route Singapore (SIN) Tokyo (HND)

The contributors of Flight-Report published 13 reviews of 3 airlines on the route Singapore (SIN) → Tokyo (HND).


Useful

The airline with the best average rating is Singapore Airlines with 8.7/10.

The average flight time is 6 hours and 41 minutes.

  More information

14 Comments

  • Comment 97455 by
    jetsetpanda 2294 Comments

    Thanks for sharing this report. Is there a cheese course at the end of the meal on this flight? It seems to me that for a flight of this length there should be one along with fresh fruits if they bother to serve dinner. Otherwise do a light snack after take off and a hearty breakfast before arrival.

    • Comment 286737 by
      marathon GOLD 9566 Comments

      There is no cheese in a traditional Japanese meal, so there was no reason SQ should serve any. My five yen on this issue :)

    • Comment 286776 by
      jetsetpanda 2294 Comments

      Correct, but a great crew is always flexible and accommodating. When I flew Asiana I had a Korean meal and that did not come with a praline cake dessert, just Korean cookies and fresh fruits. However, I wanted something more Western and when I asked the FA for the cake, she gladly gave it to me.

      I'm a bit surprised that the FA told you that there were no fresh fruits loaded except for a few grapes. That prompted me to ask about the cheese course because SQ usually has a bowl of fresh fruits when they roll out the cart for this service.

    • Comment 286787 by
      Quirrow AUTHOR 155 Comments

      Actually they had a cheese course, but I am not much of a cheese person, so the stewardess got me some grapes from the cheese tray. I think many of the passengers took time to sleep and skipped on the later courses. Probably that was why the cheese course was not really brought out in case they disturb the passengers.

  • Comment 97461 by
    lagentsecret GOLD 12395 Comments

    Thanks for sharing this FR

    IMO it's more pleasant to read a FR when the comments are before the pictures because one doesn't have to scroll up to see the picture after reading the comment

    You were lucky not to arrive by passport control with the passengers of all the US flights as I did : it took me about one hour and half :(

    • Comment 286788 by
      Quirrow AUTHOR 155 Comments

      This was probably a good reason to take a red-eye flight that arrives earliest. Short queues or none at all at immigration. When I flew to NRT via SQ 12 on the A380, I had to wait around 1 hour for the passport control.

  • Comment 97465 by
    marathon GOLD 9566 Comments

    Spending a working day or a vacation day, or a too short night in a plane ? No matter who pays in which class, it is all a matter of how much your time is worth. Thank for this FR !
    PS : the flight should be referenced SQ636, not 636.

  • Comment 97476 by
    eminere™ 274 Comments

    That's an insane amount of legroom! Did you find the viewing distance to the screen effectively made watching tv more difficult?

    • Comment 286793 by
      Quirrow AUTHOR 155 Comments

      The distance is a bit far and made worse as the screen resolution was slightly worse than the newest screens on SQ. However the legroom meant I could get out without disturbing my seatmate. I think only the window side bulkhead seats in Business gets such great legroom!

  • Comment 97555 by
    02022001 SILVER 4362 Comments

    Thanks for sharing this FR !

  • Comment 97566 by
    Numero_2 GOLD 9930 Comments

    Thank you for sharing this new report.

    I took this flight last October in economy class (You can find the report in the French sector). As your flight did, mine landed earlier than expected, and the result was a very short night indeed. By the way the plane was an A333 instead of the B772 you got on February.
    It is a pleasure to arrive at the convenient HND airport and you were lucky not to wait too long at the immigration lane, because a B772 BA might land shortly before the SQ636, creating more time to wait at immigration before getting landside. Does SQ provide a HND fast track voucher for business class passengers ?

    I agree with your final statement : On the paper, SQ636 seems to be a good option, but in real it's not.

    • Comment 286850 by
      Quirrow AUTHOR 155 Comments

      I do not think there was any fast track in HND or even NRT but I might be wrong. I took a BKK-HND flight in F and received no fast track either. Compared to the cabin of the A333 or 772, I like the A333 cabins better both in J or Y. Though the A333 cabin have less legroom even on the bulkhead I think. Generally cabin also feels smaller but the IFE is actually better.

      Even though it was not the best option from SIN to TYO, the flight I was on was quite full of Japanese passengers. Seems like it is a popular option even if it is not the best.

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