Review of Royal Air Maroc flight Banjul Casablanca in Business

Airline Royal Air Maroc
Flight AT528
Class Business
Seat 2F
Aircraft Boeing 737-800
Flight time 03:20
Take-off 08 Jan 23, 02:40
Arrival at 08 Jan 23, 07:00
AT   #52 out of 80 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 127 reviews
bldavid
By GOLD 721
Published on 22nd January 2023

I went on a 30-day trip in December 2022 and January 2023 to leave the Icelandic winter behind me for some time. The trip had four main parts: visiting Sudan and Kenya; visiting friends, colleagues and relatives in Hungary and the Czech Republic; a family holiday in Tenerife and a business trip to Senegal, The Gambia and Sierra Leone.

I had a total of 18 flights, booked mostly as one-ways and one double open-jaw. Here’s my final list of flights after many cancellations, changes of departure time and aircraft type:

Keflavík to Paris CDG, Icelandair, economy class, B757 (no flight report)
Paris to Istanbul, Turkish, business class, A321
Istanbul to Khartoum, Turkish, business class, B737
Khartoum to Addis, Ethiopian, economy class upgraded to business class, B737
Addis to Nairobi NBO, Ethiopian, economy class upgraded to business class, B777
Nairobi WIL to Mombasa to Lamu, Skyward Express, economy class, Q300
Lamu to Malindi to Nairobi WIL, Safarilink, economy class, Q200
Nairobi NBO to Istanbul, Turkish, business class, A330
Istanbul to Budapest, Turkish, business class, B737
Vienna to Tenerife South, Wizzair, economy class, A321
Tenerife North to Gran Canaria, Binter Canarias, economy class, ATR42
Grand Canaria to Dakar, Binter Canarias, economy class, E195
Dakar to Banjul, Air Sénégal, economy class, A320
Banjul to Freetown, Air Sénégal, economy class, A320
Freetown to Banjul, Air Sénégal, economy class, A320
Banjul to Casablanca, Royal Air Maroc, business class, B737
Casablanca to Paris ORY, Royal Air Maroc, business class, B787
Paris CDG to Keflavík, Play, economy class, A321 (no flight report).

I was supposed to fly Air Sénégal almost a full day later. The schedule of the Banjul to Dakar flight was changed and I would not have been able to reach my connecting flight to Europe so my reservation was cancelled only a few days before departure. I booked Royal Air Maroc instead. The price – just a few days before departure - was fortunately the same as it would have been if booked many months ahead of travel, although it was still more expensive than my original booking on Air Sénégal. My other choices would have been TAP for the same price with its eurobusiness configuration or Air France for double the price.

I arrived from Freetown at 22.49. I paid $20 as an Airport Security Fee, I went through passport control and I was in the Gambia. One minute later I paid $20 again to leave the Gambia. I was checked in at the business class desk in a minute and left the country through the automatic passport control gate. I was then told that by an airport employee that I should have paid the Airport Security Fee once and I got $20 back. I went through security after that – it was also very quick.

I spent only a few minutes this time in the Gambia but I met more friendly and smiling people there than I did in 24 hours in Sierra Leone. 

A separate business class check-in desk was available.  


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I followed the sign to the lounge.


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I took the elevator to go one floor up.


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There’s a CIP lounge but as a business class passenger I was sent to the First Class Lounge. A bit confusing.


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The lounge does not offer first class services but it's spacious and has plenty of comfortable seating.


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The two staff members were very friendly. I was the only passenger there for quite a long time. Three other passengers booked on the TAP flight came later.

There’s a limited choice of food and drinks. 


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The soup was not good. The pineapple juice was tasty.


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I arrived to the lounge after 23.00 and left it at about 01.45.

There were quite a few passengers waiting for boarding to start – a sharp contrast with how empty the lounge was.

Boarding started at about 02.15. Priority boarding for business class was not offered but was available when I asked about it.

Boarding was by bus. There was no separate bus for business class.

Our plane, a B737-800. 


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I was the only passenger in business class! This had happened to me only once before that, many years ago, on a Qatar Airways flight from Doha to Kigali.

Royal Air Maroc’s business class cabin onboard the B737-800 has three rows in 2+2 configuration with a total of 12 seats. The seats are US domestic first class type. The cabin looked quite old but the seats were comfortable. 


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Legroom is huge.


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A welcome drink was offered: mint lemonade. The one offered by Turkish is better.


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The cabin crew was efficient but not particularly attentive or friendly. They looked like they had done this service a thousand times which  they probably had.

I was asked if I wanted breakfast after take-off or before landing. I opted to have breakfast after take-off.

An expected flight time of three hours and five minutes was announced.

Breakes were released at 02.54 for a scheduled departure time of 02.40. We took off at 03.00.

The old-fashioned inflight information video was shown on shared drop-down screens. 

The view after take-off:


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Breakfast was served a short time after take-off. There was no printed menu and no choice.

Breakfast was pretty standard: omelette with asparagus, tomato and a small piece of potato; three pieces of pastry, fruit salad, yogurt, butter and honey. It tasted quite good.  


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I had some mint tea and orange juice.


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It was about 03.45 by the time I finished breakfast. I had had an exhausting day so I went to sleep. The seat could not be transformed into a bed so I was just sleeping in the regular sitting position.

I slept uninterrupted until one minute before landing. I always have my seatbelts on when I sleep on a plane.

We landed in Casablanca at 07.02 and were at the gate at 07.07 for a scheduled arrival time of 07.00.

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Verdict

Royal Air Maroc

6.9/10
Cabin7.5
Cabin crew7.5
Entertainment/wifi5.0
Meal/catering7.5

First Class Lounge

7.5/10
Comfort9.0
Meal/catering5.0
Entertainment/wifi8.0
Services8.0

Banjul - BJL

8.0/10
Efficiency9.0
Access7.0
Services7.0
Cleanliness9.0

Casablanca - CMN

8.0/10
Efficiency7.0
Access8.0
Services8.0
Cleanliness9.0

Conclusion

I had a great experience at Banjul Airport: all staff were very friendly and there was no waiting time at check-in, passport control or security. The lounge was very comfortable. I was the only passenger onboard in business class. The cabin looked quite old but the seats were quite comfortable. Breakfast was standard but tasty. The cabin crew was not excessively friendly but they were professional and efficient. Overall a very good experience even though if it was a short red-eye flight.

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4 Comments

If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 619665 by
    fiftytwo GOLD 1223 Comments

    I was then told that by an airport employee that I should have paid the Airport Security Fee once and I got $20 back

    thats nice

    I spent only a few minutes this time in the Gambia but I met more friendly and smiling people there than I did in 24 hours in Sierra Leone.

    LOL

    Three other passengers booked on the TAP flight came later

    good to know that even TAP pays for lounge in BJL , unlike AF

  • Comment 620002 by
    KévinDC TEAM SILVER 6061 Comments

    Looks like a very nice experience overall with a nice lounge being mostly empty and then being the only pax in J! Meal looks good and legroom is fantastic for a narrowbody with regional business class configuration.

    Thanks for sharing!

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