Review of Jetstar Asia Airways flight from Surabaya to Singapore in Economy

JSA

3K - Jetstar Asia Airways

Flight taken on 21 October 2023
3K250
09:05 02h 20m 12:25
Model Airbus A320
Class Economy
Seat 22A
Tester
361 · 150 · 1 · 3

Hi everyone!
Welcome to my Flight Report. In this report, I want to share about my trip to Singapore with Jetstar Asia. I decided to choose Jetstar Asia because it was the cheapest price compared to other low cost airlines with the same route.

I decided to go to the airport at 06:00 and arrived at around 06:45 by using taxi. Then, I went inside the terminal building. After passed some shops, I proceeded to the check-in counter. Before you can enter the check-in area, you have to show your boarding pass or itinerary to the security officer, then you can proceed to the check-in counter. I went to the Jetstar Asia check-in counter to collect my boarding pass because the web check-in was not available for my flight. The staff told me that all baggage must be weighed, including the cabin luggage, so I placed my luggage on the conveyor belt with the scale on it and my luggage's weight was within the weight limit of cabin luggage, which is 7 kg. Then, the staff put the cabin baggage sign on my luggage and gave me the boarding pass.


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After I got my boarding pass, I went upstairs to go to the immigration and the boarding gate which is located on the second floor.


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After validating the boarding pass through the autogate, passing the security check, and clearing the immigration, I went to the boarding gate and waited for my flight.


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Dunkin' Donuts


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Gift Shop


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Waitingroom



Lion Air Airbus A330-900neo



Saturday, 21 October 2023
Jetstar Asia
3K250
Surabaya (SUB) - Singapore (SIN)
Airbus A320
9V-JSR
Economy Class



Boarding started at around 08:30 and the plane departed on time.




9V-JSR Cabin


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Malaysia Airlines B737-800 9M-MXA just arrived from Kuala Lumpur and parked at the remote stand.


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Pushback





Taxiing





Take-Off





Cabin condition after take-off


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The sky was clear and the flight went smoothly.





Descending into Singapore





Landing





Touched down on time





Taxiing to Terminal 4





Cabin condition during taxiing


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Taxiing





The plane stopped for a while at the taxiway to wait for an AirAsia plane to push back and taxiing.


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Taxiing to the gate





Parked at Gate G9


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Disembarking


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After getting off the plane, I cleared the immigration through the autogate which is very easy and convenient (only took a few minutes without any queues), then I went to the city.


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My flight path according to Flightradar24:


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Display all

Product ratings

Airline

Jetstar Asia Airways 6.0

  • Cabin7.0 / 10
  • Cabin crew5.0 / 10
  • Entertainment/wifi5.0 / 10
  • Buy-on-board menu7.0 / 10
Departure airport

Surabaya - SUB7.0

  • Efficiency7.0 / 10
  • Access7.0 / 10
  • Services8.0 / 10
  • Cleanliness6.0 / 10
Arrival Airport

Singapore - SIN9.3

  • Efficiency9.0 / 10
  • Access10.0 / 10
  • Services9.0 / 10
  • Cleanliness9.0 / 10

Conclusion

Overall, it was a pleasant flight with Jetstar Asia, especially 9V-JSR. I hope Jetstar Asia can add the web check-in service on Surabaya to Singapore flight which is more convenient.

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Comments (1)

  • Odd that they wouldn't have web check-in for this flight...I assume because it's international? Still it's weird. It is annoying having to go to a check-in counter if you normally wouldn't have needed to go there. Other than that very basic product, just fine for a short regional flight--good value if price is right. Thanks for sharing!

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