Review of Iberia flight Madrid London in Business

Airline Iberia
Flight IB3166
Class Business
Seat 2J
Aircraft Airbus A350-900
Flight time 02:10
Take-off 20 Jan 24, 15:55
Arrival at 20 Jan 24, 17:05
IB   #49 out of 94 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 344 reviews
KL651
By 516
Published on 24th January 2024

A quick review on my recent IB flight from Madrid to London on their new business class.

The MAD-LHR flight IB3166 is pretty famous among avgeek as it is always operated by a widebody.

I flew it twice on the A340-600 before their retirement, now this flight is almost always operated by the A350, sometimes an A330. 

During online check in, there was a reasonnable offer to upgrade this flight to business.

I know i probably wouldn't have time to visit the lounge as I only had 1H10 to connect from ORY but still it was a nice opportunity.

In spite of my flight landing on time from ORY, due to the long taxi time and distance between T4 and T4S, I made it to the gate when the flight was in Last Call for Boarding. 1:10 minutes between flights is not enough.

A quick view of my plane EC-NXC, which had just arrived from Lima  and would fly to Bogota after its return from LHR.
 


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There was no line to board at the gate, I was the last Business Class passenger it seems.

Two jetbridges were used, and while I was alone in the one going to door 1L, I could see people queuing in the other jetbridge to door 2L.

A friendly greeting by the purser, which spoke good english, not always the case on Iberia

My seat, 2J 


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A convenient closet for your coat/bag
 


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The cabin has staggered seats with even rows closer to the aisle and odd rows closer to the window.
Here's a picture I took while disembarking in London.  


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Of course I would have preferred a row closer to the window, but they were all taken.

In fact being in the first row, so far away from the window, made any view of the wing difficult, only my camera could get a glimpse at a certain angle.

It barely felt like being in a plane.

View from the seat


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I asked for a glass of water which came with a smile.

Menus were distributed before pushback but I forgot to take a picture.

We pushed back ahead of schedule

UX about to take off toe Medellin, with T4 in the background 


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T4S with many narrowbodies, unusual as it's the long haul/non Schengen terminal
 


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Passing another IB A350 just before entering the runway 
 


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Being at the very front, it was a quiet take off, and a pretty short one too. Guess we weren't heavy
 


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I noticed my seat was already in bad shape, even if it's only  1,5 years old
 


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Snow covered landscapes over central Spain, pretty uncommon I think 
 


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Lunch was served, choices were Pork Stew with Gnocchis or Stuffed Eggplant.

I went with the Pork and it was delicious.

As was the appetizer of sardines with a citrus sauce.

The F/A serving my aisle was friendly, she noticed I could speak basic spanish and made the effort to talk slowly.  
 


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I asked for a gin&tonic to go with my meal and she said they only had soft drinks, beer and wine on the trolley, and she would bring it to me later.

Later turned out to mean: after finishing the meal service and offering more bread to the entire cabin.  


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In the end I got my drink at the same time coffee was served. 

Sure the cabin was full, but the meal service was fully completed with trays cleared 45 minutes before landing, I guess she could have gone back to the galley when I asked for my drink.

At the end of lunch, we were flying alonside the French Coastline, near Nantes.
 


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A chocolate was distributed


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I decided to rest a few minutes and to close the door.

It was my first time in the type of cabin, and I wasn't impressed, the seat is pretty narrow, and I'm thin. With the closed door it makes for a claustrophobic feeling.
The door doesn't add much privacy, as you can't see your neighbor when seated anyway.
 


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The sun quickly started to set as we entered the UK and the cabin was prepared for landing 
 


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I had chosen a seat on the right side to get a view of London, and it did not disappoint, depiste being dusk (sorry for the mediocre quality of the pictures)
 


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And we landed rather firmly almost 30 minutes ahead of schedule
 


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The pilot breaked heavily to make sure we could take the first taxiway to the C gates, then we taxied at high speed.

There was no point in rushing, especially as when we reached our stand, it took 15 minutes for the jetbridge to be attached us to start disembarking via door 2L.

Crew was stricly blocking Y+ and Y passengers to disembark until all business class passengers had gotten off, but were not particularly attentive to saying goodbye, they were chatting on and off. 

Overall a pleasant flight, in great conditions for a European flight.
 
Crew was friendly although just doing their job with a smile, nothing further.
I find that serving drinks after you've finished your service a bit lazy. I would have prefered being told, they only had what was on the trolley and to have a glass of wine WITH my meal.

The meal itself was excellent. 

As for the seat, while not bad, I don't consider it better than the previous IB business seat which was wider but less private. 

Also IB cabins being grey-grey-grey, the addition of doors make the business cabin look like office cubicles 

See more

Verdict

Iberia

8.5/10
Cabin8.0
Cabin crew7.0
Entertainment/wifi10.0
Meal/catering9.0

Madrid - MAD

5.0/10
Efficiency5.0
Access5.0
Services5.0
Cleanliness5.0

London - LHR

5.0/10
Efficiency5.0
Access5.0
Services5.0
Cleanliness5.0

Conclusion

Overall a pleasant flight, in great conditions for a European flight.

Crew was friendly although just doing their job with a smile, nothing further.
I find that serving drinks after you've finished your service a bit lazy. I would have prefered being told, they only had what was on the trolley and to have a glass of wine WITH my meal.

The meal itself was excellent.

As for the seat, while not bad, I don't consider it better than the previous IB business seat which was wider but less private.

Also IB cabins being grey-grey-grey, the addition of doors make the business cabin look like office cubicles

Information on the route Madrid (MAD) London (LHR)

Les contributeurs de Flight-Report ont posté 40 avis concernant 2 compagnies sur la ligne Madrid (MAD) → London (LHR).


Useful

La compagnie qui obtient la meilleure moyenne est British Airways avec 7.3/10.

La durée moyenne des vols est de 2 heures et 19 minutes.

  More information

2 Comments

If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 643359 by
    KévinDC TEAM SILVER 6719 Comments
    Super jealous that you got the new cabin before me when I fly IB all the time, hahaha

    I noticed my seat was already in bad shape, even if it's only 1,5 years old

    Damn, that is NOT good. And you're not the first to report this...such a nice cabin, what a shame. Not sure if it's a problem with cheap finished or passengers being too rough with the doors, but either way, there shouldn't be that much wear and tear on such a new plane!

    The catering looks really good. I've said it before, but for a 2h flight, IB and BA have some of the best catering in European Business class. Do&Co catering is always noticeably better.

    Also IB cabins being grey-grey-grey, the addition of doors make the business cabin look like office cubicles

    You BETTA WERK in that office cubicle 🤣
    I'm still not 100% convinced on doors in J...the benefit is really only when you're sleeping, but I don't hate them either...I just don't care either way if they're there, but I imagine some people do prefer the additional privacy. I never understand why IB have such boring (lack of) colours in their cabins...I guess it makes the ref uniforms stand out more.

    I'm really hoping for an equipment swap on one of my future IB flights so I can FINALLY try this cabin. It's funny they have this doing LHR turns on down time, but it never comes to NYC or anywhere else in the US for that matter.

    Okurrr thanks for sharing!
  • Comment 643803 by
    gben GOLD 933 Comments
    Thanks KL651 for your review.
    A good idea to test this widebody in short flight in Europe. If price is cheap, let's go !
    Iberia use often these aircrafts for night long-haul flights and between two flights they can fly in Europe for your pleasure ^^
    On bord cabin, meal looks good and tasty. Cabin crew were smiling but not really interested by work...
    I prefer a window seat too, but you was the last passager to choose a seat here... no worries, you looked a really nice view in London city ;-)
    Have a nice day in London
    See you

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