Review of American Airlines flight from New York to Santa Ana in First

AAL

AA - American Airlines

Flight taken on 05 May 2024
AA976
09:00 05h 55m 11:55
Model Airbus A321
Class First
Seat 5A
jettoajet
1,042 · 105 · 2 · 4

intro


Well, following the epic surprise of visiting my mum in New York and having a fantastic time together in the Hamptons, it was time to head back to Los Angeles (area), not even 24 hours later. All that said and done, welcome to the final leg of this trip before I start on the great Africa adventure I hope you all enjoy!


photo img_2766

I would fly on the American Airlines A321T in First Class from New York to Santa Ana for this journey. I tend to choose the Santa Ana route when possible because it is about a 15-minute drive from my house. However, seeing as there is only one flight a day, getting decent cash fares or finding a miles redemption can prove challenging. Back in 2020/2021, when I used to commute on this route weekly, it was a lot easier… 


routing


The routing for this trip is as follows:



First Class on this aircraft is always a treat. However, this flight was a bit of a mixed bag as you'll find out below. Let's get into it!


how i booked


British Airways, you've got me in a right old mess. Eventually, the day before departure (the same day I arrived in New York), I managed to secure a BA Avios redemption for 64.5K Avios+ minimal fees for this flight over to John Wayne airport. There was 1 seat left in First, and with a stockpile of British Airways miles, I jumped on. 


photo img_2769-2

Well, British Airways, you have now raised those prices to over 80K points one way or another! To make matters worse, Etihad isn't better either, with a 1:0.75 transfer ratio. Ugh.


check-in


The day started with a 2-hour drive from the Hamptons back out JFK. The driver we had the day before offered to pick me up for much less than an Uber, so I happily obliged. 


photo img_2633

Upon being dropped off at Door 1 by my driver from Pakistan (he invited me to come with him to Pakistan sometime, another country I am dying to go to), I made my way to the holy check-in for US carriers.


photo img_2641

Interestingly, access to the Flagship First Check-in is a little bit better than the Chelsea Lounge, with EPs and PPs able to check in with a long-haul business itinerary. However, this does not apply to transcon routes😒.


photo img_2649

The staff verified my name on a sheet of paper, and I was promptly let through.


photo img_2651

As needed for my wall at home, my boarding pass was printed by the same agents I met yesterday😂.


Security was a breeze thanks to TSA Precheck, and I was on my way to the Chelsea Lounge! 


photo img_2656

chelsea Lounge


If you've been following my FR, you might have known I am trying to start a blog. Surprisingly, This is the my number 1 page, so I'll include a full review in this flight report for you all. If it's too long you can skip over it to the flight! 


The Chelsea Lounge is British Airways and American Airlines' nicest lounge in their network by a long shot. With a capacity of up to 130 people but rarely seeing over 40-50, this lounge is open from 4:15 am- 11:30 pm daily. Having had access to this lounge multiple times, I have compromised a detailed review regarding the Chelsea Lounge at New York JFK.


photo img_2686

access/location chelsea lounge


Access is usually reserved for passengers flying in First Class with British Airways or for passengers flying First Class with American Airlines on qualifying routes. These consist of almost all international flights (in F) in lie-flat seats on same-day itineraries and transcon routes between Boston/New York & Los Angeles/San Francisco/SNA. The only other way to access this lounge is if you are Concierge Key on certain routes or on a Flagship Business Plus itinerary. 


photo img_2659

The Soho and Chelsea Lounge are located next to one another near Gate 14. As you can see, access is extremely restricted. 


photo img_7137

Once upstairs, I met the agent who scanned my boarding pass and was admitted into the lounge. 


photo img_2660photo img_7138

The Chelsea Lounge is a small space with plenty of different seating options. 


photo img_2604photo img_2603photo img_2601

 AA serves Krug and LPGS, but they don't feature it on the menu. The server was friendly and said she would bring it to my table for dining. 

Interestingly, the champagne offerings are constantly on rotation. The week before, they were offering "Cristal," which is some of the nicest champagne in the world. 


photo img_7139

Before we got into the dining, in the 5 minutes I had before walking to my gate, I checked out the naproom. The nap room is one of my favorite places to relax at any airport.


photo img_2673photo img_7151

Dining was the main activity in the time I seem to spend here. 


photo img_7141

It's truly a full restaurant-style concept, and the service here is stellar. The server came over and started up some conversation, asking if I came here a lot since he had never seen me (I feel attacked, jokingggggg)


photo img_7144

Everything you could want is here. First we'll start with my dinner options. 


photo img_7149

The menu seems to be on rotation, as there was a terrific New York Strip Steak last time I was here! 


Within 15 minutes, a beautiful short rib was presented. This is where the Chelsea Lounge has every other lounge in the USA beat. The short rib was tender and restaurant quality. The recommended wine was a great pairing as well. 


photo img_7150

In regards to breakfast, they have a terrific menu featuring French Toast, crispy bacon, Bacon butties, and more.

The French Toast and bacon is my go-to in the Chelsea Lounge as it is truly delectable. 


photo img_2598-32866

A glass of Krug never hurt anyone. The cappuccinos are also fantastic. 


photo img_2666photo img_2664

If you happen to have only 10-15 minutes in the lounge, there is bar seating where friendly staff will greet you, asking for a drink order.


photo img_2670

Another aspect I want to mention is that they have great liquor options at the Chelsea Lounge. AA even has one of top 5 tequilas, Clase Azul!


Hope you enjoyed the full lounge review! They do have showers but they aren't anything special sad to say. 


boarding


One too many glasses of Krug later, it was to head over to board from Gate 3. (back to detoxing😅)


photo img_2689photo img_2693

Group 1 was invited to board first, as per usual. 


photo img_2694photo img_2696photo img_2698

This would be my third time flying this plane, both times from SNA-JFK in seats 1A and 1F. I quickly settled into the last row of the First Class cabin where countless amenities were waiting for me🙂.


photo img_2703

departure


5 minutes before pushback, I was kindly offered a PDB by a lovely FA. Sadly, the cup that was served was plastic, unlike my recent flight on the 777. I believe the reason behind this was due to the FA only being at the company for 3 weeks. Apparently, the person who was supposed to work was called off. Huh.


photo img_2713

We ended up pushing back at 8:55 am EST (5 mins early).


photo img_2704

We had a decently long taxi out to 4L this morning, as you have to swing by 13L first when leaving Terminal 8. 


photo img_2717photo img_2714photo img_2719

Takeoff had quite the queue (try saying quite the queue 100x fast) this morning as it seemed to be rush hour.🙂





Eventually, at 9:20 am, we were airborne out of JFK on this gloomy day. 




We did spot an Air India 777-200LR that was landing on 13L. (I think it's a 200) 


photo img_2765

the seat/cabin


The American Airlines A321T in First Class is perhaps one of the most comfortable ways to cross the USA due to the 1-1 configuration. 


photo img_2515

Each seat features direct aisle access and 1-2 windows. Combining that with a very spacious footwell, it's extremely comfortable for a flight of 6 hours. (my sister bought me the socks, don't judge)🙂😂


photo img_2859

To the left of you lies a small cubby to hold items such as your phone, wallet, and similar belongings. Along with storage, you can find a charger inside to charge your items.


photo img_2705

On the seatback in front of you lies a flip-out TV screen (by a button). As is the norm with reverse herringbone, these are "supposed to be stored during takeoff."  


photo img_2722

Directly to the left of your left shoulder (switch if you are sitting in the F seats) lies the remote, seat controls and a reading light. 


photo img_2768

All in all, it's a very comfortable seat that has gotten me some much-needed rest on the flights I've taken. It's not the most modern nor private, but it is quite spacious for the transcontinental hop that these operate on. 


amenities


A combining aspect as to why I love flying First on these A321T's is the consistency. Every time I have flown them, a bedding package is placed on my seat, featuring a comfortable blanket and a large pillow. 


photo img_2700

A second bedding package consisting of a smaller pillow and a smaller blanket is needed. Technically, minus the memory foam pillow, the bedding is very similar to Polaris. 


photo img_2703

Waiting to the left of my seat near the headphones laid the traditional amenity kit. It is not the fanciest, but it contains enough to get one through a flight from New York to Los Angeles/SNA/SFO.

Update: As of June, these have been replaced by a different, nicer amenity kit 


photo img_2706

Of course, the headphones. These B & O headphones are identical to the ones I was offered on the flight 2 days earlier in Business from Los Angeles to New York.


photo img_2781

They are extremely comfortable and by far the best I have experienced on a transcon hop. Put it this way: Singapore Airlines First Class uses B & O headphones as well…


photo img_2782

dining


Waiting at my seat when I boarded was a menu for the flight over to John Wayne. Look familiar? Probably because it was a very similar menu to the Flagship First route I flew from Miami to Los Angeles six days earlier😂. 


photo img_2707photo img_2708photo img_2709

Service started with the lovely junior flight attendant who came around to take my drink order. As obligatory, I opted for the Lionne Royal. Before flying AA, I had never had this champagne, and upon first taste, it wasn't great. However, after multiple flights, it has started to grow on me (I still wish a champagne-like Piper Heidsick was served).


photo img_2801

10 minutes later, my cheese board came out. If you follow this blog, you know that I don't eat eggs or fruit, so breakfast isn't for me on planes, sadly (it's a long story that maybe I should make a post about).


photo img_2805

Seeing as I love the sourdough crackers from J, the flight attendant ran back to get a couple of them to accompany my cheese.


photo img_2808

On the topic of dining, about an hour before landing, the FA came around to distribute the warm chocolate chip cookies. She even got me a second one since everyone else in the cabin was sleeping😜. 


photo img_2823

ife


American Airlines provides plenty of movie selections, whether that be on your phone or on the IFE screen in F and J. I opted to watch Planet of The Apes as I personally love that series.


photo img_2790

American Airlines, you have been so good recently, but this was a bit of a letdown. I couldn't make it through my movie because the pixels ended up like this!!! 0.25K in it's peak. 


photo img_2794photo img_2800

Most of the time, I back up American Airlines, but for someone (not me) paying a full-fare ticket who wants to watch a movie and it ends up like this, that is unacceptable.


photo img_2820

Wifi was exorbatant as per usual. However, that's nothing new. 


photo img_2833photo img_2838

lie flat seat


On this specific flight, I managed to get about an hour of rest in a very comfortable and spacious bed. 


photo img_2818

It can be hit or miss on these old birds, with some of the seats on the fleet worn down in bed mode. However, 5A on this flight proved to be great. 


photo img_2777photo img_2817

The armrest closest to the aisle lowers allowing for side sleepers to get even more comfortable! 


photo img_2829

service


The service on the flight was interesting, as stated above. For myself, I would say it was quite good and on par with Alaska and Jetblue in terms of friendliness. However, seeing as she had only been at the company for under a month, a couple of minor details were lacking (for me, not a big deal). But here is where she, the FA working F, really stood out.

-Addressed by name upon boarding
-When asking her a couple of questions, she knelt down to be at eye level, which reminded me of service on Asia carriers
-Constantly checked in on passengers, not just sitting in the galley.
-When there was no more F champagne left, she profusely apologized, made a joke, and then sought to get the business-class champagne for me.


photo img_2786-2

For someone like me, this service was perfect, and I wish her well in the future. It would be a pleasure to fly with her again. 


arrival


By 11:30 am PST, we were descending down into John Wayne Airport in Santa Ana. 





Usually, I don't mind if we are on time or even a little late when flying First Class 😂 (not too much). However, the Miami Grand Prix was at 1 pm, so I wanted to land ASAP to watch it.  





By 11:55 am, we touched down on the singular runway at SNA. You have to love the landings here, as the runway is so short!





A couple of minutes later, we arrived at Gate 5, with a Delta plane peeking through, saying hello. 


photo img_2882

The friendly FA bid me farewell and I headed to the lounge to grab a mimosa as I waited for my mate to pick me up. 


photo img_2883photo img_2885-37432

20 minutes later, I arrived for lights out at home for the Miami Grand Prix. How about Lando Norris this season?


photo img_2896

bonus


I'm really excited to be sharing the Caribbean and Africa trip with you all very soon and a bonus the Delta One Lounge which I have decided to try out next week at JFK since I haven't seen a report on it yet here (I'll try and get that out ASAP)! I managed to snag a fare to South America at a very good rate of under 75K Delta Skypesos for D1, I could have used cash but I want to be ridden of Delta😂.


Thanks for reading this series of trip reports, I hope you enjoyed! This will be the routing for the my next series🙂


photo screen-shot-2024-07-19-at-164450

Have a wonderful day!

Display all

Product ratings

Airline

American Airlines 7.4

  • Cabin8.0 / 10
  • Cabin crew9.0 / 10
  • Entertainment/wifi5.0 / 10
  • Meal/catering7.5 / 10
Lounge

AA/BA Chelsea Lounge9.9

  • Comfort10.0 / 10
  • Meal/catering10.0 / 10
  • Entertainment/wifi9.5 / 10
  • Services10.0 / 10
Departure airport

New York - JFK8.9

  • Efficiency9.0 / 10
  • Access8.5 / 10
  • Services10.0 / 10
  • Cleanliness8.0 / 10
Arrival Airport

Santa Ana - SNA8.5

  • Efficiency10.0 / 10
  • Access8.5 / 10
  • Services7.5 / 10
  • Cleanliness8.0 / 10

Conclusion

In conclusion, this flight was an above-descent flight with American Airlines. Let's get into the pros and cons:

Pros:

Very spacious seat and in a 1-1 configuration
Decent award availability
Access to Chelsea Lounge
Friendly Service
Early Arrival

Cons:

The FA was new, so a couple of bits and bobs were off; she was called in at the last minute.
Broken IFE

I am excited to see the new Flagship product that is coming to the A321XLR very soon. While I will be sad to see Flagship First coming to an end, I just hope there will be some way to access the Chelsea Lounge in New York since it is one of my favorite lounges in the world (up there).

Thanks for tuning in, and apologies it was so long😒.

Did you enjoy reading this?

Let the author know by sharing a clap! It will be greatly appreciated!

4 Clap

jettoajet 's latest reviews

Comments (2)

  • The one little SNA Flagship flight is so weird. Like AA can't make hub-to-hub LAX-MIA work for Flagship, but they can to tiny Santa Ana. It's been around for a few years now so it seems that flight is doing pretty well! I guess AA wanted to tap in to all that Orange County money!

    Good thing you did this flight in the Westbound direction. It would not be nearly as good of a value in the Eastbound direction since SNA doesn't have any real Flagship facilities, just a regular Admirals Club---which I guess is pretty good for SNA considering we don't even have one in SAN.

    Well, British Airways, you have now raised those prices to over 80K points one way or another!

    Devaluations suck, but BA Avios are still a hell of a lot more valuable than AA miles---Transcon Flagship Business is usually way over 90K AAdvantage miles one-way, much less for Flagship First. I'm just finding my BA avios to go further with better availability than AAdvantage miles every did... I recently redeemed only 10K avios for one-way short-haul Business class on BA, that's a good value. You can't get Y for that with AA miles.

    I am excited to see the new Flagship product that is coming to the A321XLR very soon.

    Soon...ish, haha. Keeps getting pushed back.

    Too bad about the IFE, but I'm really not surprised since there have been quite a few reports of the 321T cabins not being maintained as well as they should be...since they're nearing the end of their life. But with the A321XLR deliveries getting pushed back again, they may continue flying for a while so they really need to get on that maintenance to avoid looking even worse than they already do. Did you ask for any comp for it? If so how much did you get? Prob not much considering I got a whole 7.5K miles for an 8h delay in paid long-haul Business as a Platinum Pro last time I ever complained about anything haha

    PS, you might want to blur out your tkt number and pnr in that bp pic...can't ever be too careful!

    Thanks for sharing!

    • Hi Kevin! Thanks for all of your comments!

      Like AA can't make hub-to-hub LAX-MIA work for Flagship,

      I agree, the strangest part is that these flights are regularly so expensive so they must be doing well. I hope they actually upgrade this service once the A321XLRs come in. Is there ven enough runway space for them?

      SNA doesn't have any real Flagship facilities

      Very true, although I definitely would have gone in to the Chelsea Lounge if I was arriving for some Krug😅. They should really get an AC at SAN, don't understand that.

      > I recently redeemed only 10K avios for one-way short-haul Business class on BA, that's a good value.

      That is fantastic value! And you can use points cash to bring it down on BA which I love.

      Prob not much considering I got a whole 7.5K miles for an 8h delay in paid long-haul Business as a Platinum Pro last time I ever complained about anything

      Was this the return flight from Sydney? If so that is insane, should never have just been 7.5K.

      PS, you might want to blur out your tkt number and pnr in that bp pic...can't ever be too careful!

      Great point, thank you very much for that.

      Have a great day, and thanks for reading!

Login to post a comment.
Flight-Report

Ad Blocker Detected

Flight-Report is a free website hosting more than 500 000 pictures and 17 000 reviews, without ads, this website can't exist.

If you enjoy our website, we would greatly appreciate it if you could disable your ad blocker to support us. Thank you for your help and understanding!

How to Allow Flight-Report.com?