Review of ITA Airways flight from Madrid to Rome in Business

ITY

AZ - ITA Airways

Flight taken on 24 August 2024
AZ61
11:35 02h 30m 14:05
Class Business
Seat 2A
Tulakpohvezdach
500 · 13 · 1 · 5

The Lounge


At MAD, we went to Puerta Sol Lounge. There are two lounges in the terminal which you can use but I did my research and found out that this one is nicer. And it is! Lovely runway view, you don`t see this often.


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Seating is nice with a lot of options including cinema or meeting rooms for business meetings.


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The food selection is also good, with a few fresh and many packed sandwiches. You also have a huge selection of drinks and wines, e.g. when you are into bubbles, you have at least three options including an organic one!


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The problem was with cleaning as only one person was clearing the used dishes…

I also took a shower and enjoyed it! Superb organic shampoo included!


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The Flight


Boarding was a little mess but let`s forget it, we are flying the future!


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This is something we were really looking forward to!
ITA plans to use their new  A321neo aircraft for flights to medium-haul destinations like RUH or JED and therefore the cabin consists of business, premium economy and economy. The product is just phenomenal!


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The first row has an extra space, for this short flight, it was bookable for 40 EUR.


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The crew did not turn on the IFE so we spend the whole time looking at this…


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But as we experienced a hard landing, the system restarted itself and we have a few minutes before leaving the aircraft to check it. It looks pretty good!
Wifi also available, messaging is for free.


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As the meal was again terrible and the same as the previous flight, I think we might miss it this time.
We then spend again some time in their Hangar Lounge and I had their lovely Fly Up cocktail!


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Display all

Product ratings

Airline

ITA Airways 6.5

  • Cabin10.0 / 10
  • Cabin crew6.0 / 10
  • Entertainment/wifi5.0 / 10
  • Meal/catering5.0 / 10
Lounge

Independent Sala VIP Puerta del Sol7.3

  • Comfort8.0 / 10
  • Meal/catering8.0 / 10
  • Entertainment/wifi5.0 / 10
  • Services8.0 / 10
Departure airport

Madrid - MAD8.3

  • Efficiency9.0 / 10
  • Access9.0 / 10
  • Services7.5 / 10
  • Cleanliness7.5 / 10
Arrival Airport

Rome - FCO8.1

  • Efficiency7.5 / 10
  • Access8.0 / 10
  • Services9.0 / 10
  • Cleanliness8.0 / 10

Conclusion

Beautiful cabin, the aircraft of future. When talking about hard product, it is 11/10. But the soft product...that should be improved a lot...

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Comments (1)

  • Now that's a beautiful narrowbody cabin!

    The first row has an extra space, for this short flight, it was bookable for 40 EUR.

    Not bad for the extra space. I assume it's free for top-tier elites to sit there?

    But as we experienced a hard landing, the system restarted itself and we have a few minutes before leaving the aircraft to check it. It looks pretty good!

    HAH! So the IFE was shaken to life 😂

    Too bad the catering is so mediocre, but I guess it's good you were able to get in to the lounge on arrival. It's rather rare for an airline to allow lounge use on arrival, so this is a positive point.

    Thanks for sharing!

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