Review of American Airlines flight Dallas/Fort Worth San Francisco in Domestic First

Airline American Airlines
Flight AA 1393
Seat 6E
Aircraft Boeing 737-800
Flight time 03:27
Take-off 31 Aug 14, 17:40
Arrival at 31 Aug 14, 19:07
AA   #53 out of 121 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 458 reviews
jetsetpanda
By 4156
Published on 23rd September 2014
Hi and welcome to the last segment of this weekend trip to ORD.

AA SFO-ORD in F - http://flight-report.com/en/report-7948.html
AA ORD-DFW in F - http://flight-report.com/en/report-8025.html
AA DFW-SFO in F - you are here


After arriving in DFW, I was welcomed by a blast of heat as I exited the airplane. It was 97 F or 36.1 C on this summer day and I couldn't wait to get back inside the cool terminal. I took the Skylink mover to my connecting terminal and waited at the gate. There were 3 FA's on this flight that eventually occupied the first row of the F cabin - probably deadheading to SFO.

My plane at the gate seen through the dirty windows.

photo DSC03276 (1024x683)


Boarding was called at about 30 min. before dept. and I was greeted by the FA at the door upon entering. This time I sat on an aisle seat and unfortunately was unable to take any aerial views.

Cabin.

photo DSC03281 (1024x683)


I noticed that pre-dept. drinks were not offered and upon reaching cruising altitude after take off, our FA started the service without any assistance from his colleagues. Usually another FA working in Y would come up to the F cabin to assist during the meal service. Perhaps our flight was short staffed.


Hot towels.

photo DSC03282 (1024x683)



Followed by warm nuts.

photo AA 1393 DFW-SFO (1) (1024x683)


Luis - our purser, was fantastic and addressed everyone by their last name when he took the meal orders. He even knelt down and looked me up when he was talking to me. Dinner consisted of a chicken Marsala with mushrooms accompanied by Parmesan risotto and broccolini or some kind of stuffed pasta dish.


When my tray arrived, it was presented with a shrimp appetizer, salad and main dish. Warm bread and drinks were offered. I had the wheat roll and a glass of water and white wine (perhaps Chardonnay).


photo AA 1393 DFW-SFO (7) (1024x683)


The shrimps were plump and nice

photo AA 1393 DFW-SFO (6) (1024x669)


Decent salad with some vinaigrette dressing poured on it already.

photo AA 1393 DFW-SFO (5) (1024x683)


Chicken Marsala. It tasted fine but presentation could be better.

photo AA 1393 DFW-SFO (8) (1024x761)


After the meal service, another FA helped clear the trays and she asked me if I wanted the ice cream for dessert. I was surprised that I was not given the choice of either cheese plate or ice cream. On previous flights, a FA would pass with a tray with both selections. Strangely enough, I saw the FA serve a cheese plate to a passenger sitting in the second row.

Strawberry ice cream with shaved chocolate.

photo AA 1393 DFW-SFO (9) (1024x683)


I was asked if I wanted coffee or tea after the meal service but I declined. Afterwards, Luis came around with a tray of tomato juice, sparkling water Bailey's on the rock which was a nice touch.

There was a comedy show playing on the screens which did not interest me. At the end of the flight, a tray with mints was offered as a thank you gesture for flying AA.

Once we landed, our FA made the announcement by saying well, we made it… which gave some people a good laugh. I was thinking that in a way this was a nice way to bid adieu to AA's Advantage program after so many years. Hopefully the grass would prove to be greener on the other side.
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Verdict

American Airlines

8.1/10
Cabin8.0
Cabin crew9.0
Entertainment/wifi7.0
Meal/catering8.5

Dallas/Fort Worth - DFW

7.6/10
Efficiency8.0
Access8.0
Services7.5
Cleanliness7.0

San Francisco - SFO

9.8/10
Efficiency9.0
Access10.0
Services10.0
Cleanliness10.0

Conclusion

A nice crew makes a difference and although we did not receive any pre-departure drinks at the beginning of the flight, our purser made up for it by his charming, attentive and funny attitude throughout the flight. The thoughtful gesture to offer a tray of drinks after dinner was certainly appreciated and unexpected.

We departed 12 min. late at 1752 and arrived 3 min. later at 1910. Not too bad.

Information on the route Dallas/Fort Worth (DFW) San Francisco (SFO)

6 Comments

  • Comment 118762 by
    SKYTEAMCHC GOLD 8234 Comments

    Thanks for this new report. I am quite favourably impressed by the catering on this flight which looks very good. AA is far from being my favourite US airlines ( it was long ago) but I must admit that this flight is very good.
    Thansk for sharing

  • Comment 118799 by
    lagentsecret GOLD 12428 Comments

    Thanks for sharing this FR

    You were lucky with this upgrade

    This is an usual US company meal

    This kind of shrimps is most of the time tasteless

    I'm sorry but I can't find the salad, nor the chicken appetizing

    Is that really a risotto, lol ?

    Anyway you had a great crew and it's important

    See you soon for a new FR

    • Comment 302269 by
      jetsetpanda AUTHOR 2294 Comments

      You were lucky with this upgrade
      Yeah, I prayed hard and crossed my fingers.

      This is an usual US company meal
      Perhaps not for long. It seems that more enhancements are coming.

      This kind of shrimps is most of the time tasteless
      Maybe size matters for some people. :P

      I'm sorry but I can't find the salad, nor the chicken appetizing
      No need to apologize for giving your credible and trustworthy opinion.

      Is that really a risotto, lol ?
      Maybe a re-interpretation.

      Thank you for your comments as usual.


  • Comment 118868 by
    Caribel 113 Comments

    Gracias por compartir este recuento de tu viaje! Luis certainly would appreciate your kind compliments.

    An acquaintance just flew AA international F on a B777-200. Breakfast was frozen bagels, Kraft cream cheese inside disposable containers, jelly packets, juice from concentrate, percolated coffee, turkey bacon quiche and three pieces of thawed previously frozen fruit slices. Yum!

    The wine selection consisted of Gloria Ferrer Sonoma county sparkling - 15 euros per bottle -. A white that could double as glass cleaner for the lavatories. A red that no master sommelier would dare attach their reputation to.

    Hope this answers your inquiry as to the improvements Mr.Parker gets paid millions of dollars to concoct.

    • Comment 302276 by
      jetsetpanda AUTHOR 2294 Comments

      Es un placer contar con tu presencia y comentarios.

      Somehow I am not surprised by AA's lackluster service. We all knew that this was going to happen when the industry consolidated into a few players and did not have to compete as aggressively for market shares and customers.

      Mr. Parker gets paid handsomely for keeping his investors happy. It's a shame to see this once proud and trendsetting airline deteriorate at such rapid pace. There are airlines that offer much better value for your money and a lot of us are voting with our wallets.

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