La question, refers to the slouched bear grilling under a lamp that sits in the new airport DOH;)
Bloody version more suited to my interpretation.
But wait! Before I continue, I have many other things to tell you;)
I start my travel from Marrakech going by train to Casablanca airport after a transfer to Casa Voyageurs: in Marrakech it is impossible to buy the Casa Voyageurs / Casa Airport ticket.
The train is comfortable even if the trip is rather long: more than 3 hours 30 minutes to Casa Voyageurs.
I was only able to connect to the site 24 hours before the second flight departure time and it was not possible to obtain the boarding passes
The flight is on time and here are the check-in desks.
I arrived early at the gloomy terminal.
I arrived when they were preparing the check in area that fortunately opens quite early relative to the departure time for the flight
There will also be a special treatment for a Pax and her son who will register before the check in opening (maybe because she was carrying fish and they did not want it to spoil lol?)
Registration will be conducted in a professional and efficient manner but I couldn't have my boarding pass for my AA flight
I found the airport signs rather bad.
Passage through the fast lane where the customs officers were thinking that I was a currency exchange booth asking how many euros, dollars and pounds I had lol
It will take a long time for the immigration officer to finish the formalities for a man and his three women.
A slightly overrated shop;)
Some spotting but this is difficult and the traffic is very low at this time
Direction airline lounge accessible by a lift before which I had passed without seeing
The invitation QR issued said our lounge but in fact it is the RAM salon
Upon my arrival the lounge was acceptable, but as it got closer to departure time it became noisy and crowded, made even more uncomfortable due to lack of toilets and showers.
An officer saw that I took a shot of the buffet, called a manager who asked me if I found things ok and followed my request for an orange juice.
The juice was at room temperature and I head to the bar to ask for ice
No one is there to do his job
There are several location with PCs
I come back later and found the bartender hiding behind the counter glued to his cell phone: I expect him to finish his conversation and get me the ice. He then drops a small cube on my glass.
I'll come back another time to ask for ice and he will be downright nasty.
The food selection is very basic and not very good
The drink selection is very limited too
It is not very clean and the Clearing of dirty plates is not done regularly
Photo Corporate excellent FR I can only recommend;)
The living room became noisy and I went to the bathroom before I headed for boarding. My gate
A7-AEG is an Airbus A333 which made its maiden flight on 23/02/2006
The flight is announced for boarding but nothing happens
In fact only economy class embarks
In front of me at the disorganized queue there were two English (FTers?) Lol
Then comes a wheelchair with a Thai pax … and his companions, a dozen people who pass by Business access and blocks the line
Finally it was boarding time and there was a dedicated Business jetbrige: I was welcomed by Julia who showed my seat and asked my choice of welcome drink and oshibori (cold or hot)
She will address me by my name throughout the flight.
My kit is already in my seat (provisional) but nothing on the next seat, which makes me hope that it will remain empty
the amenity kit
Toothbrush / toothpaste and shaving (poor quality) are available in the toilet
The pouch contents
The menu and wine list in their leather cases
Shortly after I get my flute of Pol Roger Rosé 2006: excellent but unfortunately it won't last
The cabin fills gradually and FAs are quickly overwhelmed by the surge of new passengers and the service has been limited to one glass of drinks.
A few minutes before closing I saw several pax boarding in sweatpants : no it is not a pititoms' army;)
One of them just settled in next to me and he was as a Qatari athlete : he also wanted me to change my seat with his friend in 2B
The cabin was full and we left very late.
Video of the safety instructions
Considering that this flight was at nightime and any external pictures wouldn't be possible, I agreed to the seat change and I switched to 2B
I went from a talkative Qatari to a silent Japanese.
Julia took orders for dinner
Time passed by and my drink was served with a rather good amuse bouche.
We were here
Then Julia arrived with bread, butter and bread plate, she assumed that her colleague has already placed the tablecloth and napkin.
That was not the case so she turned back and returned with them
Countless passes were made by the two FAS and this proved to be overwhelming affecting the service in a full cabin
Then I got my first appetizer: mezze
I do not know if it's because I was used to eating among Lebanese friends but they were really not good: no taste or flavor.
I think any catering / restaurant can do better
Shortly after the captain required FAs to take their seat because we were going through a major zone of turbulence for about fifteen minutes
This does not help the service: when I finished the mezze some passengers didn't yet have their table set
I waited almost an hour for the soup and meanwhile Julia apologized profusely and told me that there was no more champagne rosé :(
We were just beyond Algiers!
I then switched to Bordeaux which was just average
First World problem but mainly Five Stars problem lol
Then I got my soup: lots of olive oil to cover the taste of the lentils, not a success!
I felt sorry for Julia and her colleague that despite running in all directions they were unable to serve all pax on time
To make matters worst, the seat of my neighbor crashed and several FAs converged into the aisle to attempt a repair
Julia saw that I was still a bit hungry so she brought me the last appetizer that I had not tasted yet because my hot dish took a long time to heat up
This one also lacked flavor and was swimming in olive oil.
Then my main meal finally arrived (we passed Tunis by now) : the fish tajine
This was average despite the quality of the fish and its firmness.
Then I was waiting for the dessert : it was served on my tablecloth which was still full of crumbs and it was tasteless despite a good presentation.
I will accompany it with a Bonnezeaux that I did not like.
It was then 3 hours 30 since I started my meal and given the importance of the service in the premium cabin by the two FAs there was no proactive service for drinks!
A note also (without being too critical) that there was no oshibori offered in the QR protocol except except the one (hot or cold) I received during boarding.
Distribution of a small bottle of water and a box of Godiva chocolates
I then tried to rest but whatever position I was trying (Kama Sutra amateurs should refrain) it was impossible to turn that slide into restful position.
It was worst than those AF or LH slides (the worst in my experience)
Finally I was happy to hear the landing announcement, this was short lived since we were parking to a remote position
Julia said goodbye to me : her service was the main element of satisfaction of the flight!
During the flight she would make sure that the toilets were properly presentable whenever I wanted to use them
We were waiting for the bridge after a scramble to find out which door we had to use
Passengers were grouped together in the bus which was not comfortable despite an attempt to make it premium and we were deposited at the bottom of an escalator.
As we were already 45 minutes late here was in what mess I came! :(
This airport was not really a success lol
See you soon
Royal Air Maroc Zenith 2 - 2
Casablanca - CMN
Doha - DOH
In the end a very mixed flight with the following details
Comfort: very uncomfortable seat if you want to rest, so 5/10 and -1 for the landing and boarding bus mess, +1 for the kit / mask etc ...
Crew: Julia perfect from start to finish so a minimum of 10
Meals and catering: a rather attractive wine list even though I was disappointed by some choices so 5/5 and -1 for running out of champagne rosé, well presented dishes but tasteless and without creativity 2.5 / 5 + 1 for the presentation
IFE : I am especially fond of music and Geovision. Do not count on QR for good entertainment 5/10
Punctuality: arrived 45 minutes late in this disorganized airport therefore a very penalizing 7/10, and I took 3 points off for the poor procedure
The marks may seem harsh, but they correspond to a company that communicates a lot about its 5-star Skytrax status and claims to go beyond expectations of its customers, which was not the case during this flight
I have already been very disappointed with the purchase of the ticket, the last segment should have been with AA to LAX on an A321, but after being waitlisted for that segment despite having the right inventory available, my booking was cancelled within 15 days without any explanations
They have a Very special concept of customer service.
I was very disappointed with the RAM lounge : the attitude of the bartender was unprofessional, the food and drink offerings were subpar for a hub location of a company of this size
Casablanca airport is disappointing : only the accessibility by train is a positive factor
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