KLM prides itself as the Reliable Airline, and they surely are. They will take you from A to B with safety and reliability. But I do have terrible experiences with KLM ground personnel at Schipol. Old and tired ladies at the check in area are not friendly at all and try to play the 'I'm smarter than you' game all the time. For instance, I checked in from AMS to CDG the following morning to continue to Lima and I was approached by this dragon lady at the entrance of SP asking if I was flying J or I was elite with them. I found it weird, because the person just before me (a much older gentleman) was not asked this so I replied to her (playing a bit,as I noticed she wanted to play the smart game) I am flying First. Then she replied: Sir, We don't have First (trying to play the smart) and with the other agent were looking like they were completely amused with the situation. Then , me trying to be a bit sarcastic showed her my J class boarding pass and she let me in. Then I heard she was laughing about something ''First Class' with her colleague. I didn't want to make any issue of that as I don't give importance to people who doesn't deserve my attention.Reasons like being overworked, probably have been working for 50+ years with KLM and don't enjoy their jobs anymore and trying to play smart when clearly they don't realize that not only older mature people fly Business/First or have elite status with them but also someone as myself on its early 30's. In any case, I am perfectly aware of what to expect with KLM and what no to expect.
Other very common episode is to arrive at the Crown lounge (25) and find 5 agents at the entrance having a beautiful chat between them and having coffee and orange juice from the glasses and cups supposedly to be offered only to passengers ignoring that the client is waiting to be checked in to the lounge.
Of course this is not the first experience of some weird attitude at Amsterdam's KLM ground staff but yes, in KLM expect no luxury, refinement from its staff or cabin crew but to be taken safely and on time from point A to B with a quick and pleasant experience of transit at Schipol Airport.
Compared to CDG and AF, transit at CDG can be a bit chaotic but I always get a smile and a refined service and attitude from all the staff and crew of AF. It might be a cultural thing but I find some things of KLM disturbing and that clearly management is aware of and are not able to change until today.
As always,questions and comments are very welcome :)
Thanks for reading.