Passenger reviews on Japan Airlines (JL)

JL logo

152 reviews

Japan Airlines is a Japanese carrier.

Frequent travelers give the airline an average rating of 8.1/10.


  • Cabin crew, in-flight meals and cabin comfort are particularly valued.
  • Entertainment / WiFi is highly valued.


  • Entertainment / WiFi is below compared to competing carriers.

Active subsidiaries of Japan Airlines: J-Air (JL)


68 Reviews Economy 11 Reviews Premium Economy 42 Reviews Business 3 Reviews Domestic First 28 Reviews First

What is this graph? This graph displays a comparison of average grades for the selected cabin class of Japan Airlines (colored line) vs competing carriers (gray line) in order to visualize trends over time. The higher the number of reviews, the more accurate the trend.

Average rating

  • Cabin crew (8.8)
  • Meal and snacks (7.6)
  • Cabin and seat comfort (8.4)
  • Entertainment/wifi (7.5)

Frequent travelers

Latest passenger reviews

Review by SoraNoTabi

Tokyo ✈ Naha

Japan Airlines Domestic First Boeing 777-200

Review by JMBResona NEWBIE

Osaka ✈ Tokyo

Japan Airlines Economy Boeing 737-800

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