Review of Singapore Airlines flight Kuala Lumpur Singapore in Economy

Airline Singapore Airlines
Flight SQ107
Class Economy
Seat 37K
Aircraft Airbus A330-300
Flight time 01:00
Take-off 11 Aug 15, 10:25
Arrival at 11 Aug 15, 11:25
SQ   #1 out of 142 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 617 reviews
Rl 777
By 4357
Published on 12th September 2015
Hello and welcome to the fourth part of my trip to Thailand, Singapore and Malaysia! This part will cover my short hop from Kuala Lumpur to Singapore.




NOTE:
Some shots are taken with my phone and some are taken with my camera.





Part 1 - ARN-DOH (QR168 Qatar Airways Boeing 787-8 Dreamliner A7-BCT) http://flight-report.com/en/report-11209.html
Part 2 - DOH-BKK (QR836 Qatar Airways Airbus A380-861 A7-APB) http://flight-report.com/en/report-11376.html
Part 3 - DMK-KUL (AK891 Air Asia Airbus A320-216 9M-AFI Semangat Harimau Muda livery) http://flight-report.com/en/report-11478.html
Part 4 - KUL-SIN (SQ107 Singapore Airlines Airbus A330-343 9V-STG) You are here
Part 5 - SIN-DOH (QR945 Qatar Airways Airbus A350-941 A7-ALD) http://flight-report.com/en/report-11625.html
Part 6 - DOH-ARN (QR171 Qatar Airways Boeing 787-8 Dreamliner A7-BCM) http://flight-report.com/en/report-11693.html



Unfortunately it was time to leave Malaysia after just 4 days, I would gladly visit Malaysia again in the future. We booked a taxi via the Myteksi app and departed from our hotel at approximately 06:30 AM local time. The traffic was quite bad in KL at this time but it got better once we entered the motorway towards KLIA.
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Our driver was very friendly and had a few chats with us, most notably with my dad.


One hour passed away and this Uzbekistan Airways B763 appeared from the window. I quickly grabbed my camera and managed to take a shot (a crappy one). The driver noticed me taking pictures of it and asked me whether I knew the airline. I told him it was Uzbekistan Airways.
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Getting closer to KLIA.
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Entering the departures area.
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We arrived and came to a stop at 07:55 AM local time. The journey from our hotel in KL to KLIA took 1 h 25 minutes.
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We entered the terminal bulding through the entry that was supposed to be close to the SQ check-in desks.
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I snapped a few pics of the terminal before heading to the check-in desks.
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Singapore Airlines check-in desks at KLIA.
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Immigration was next up after check-in was completed. Immigration was quite efficient at KLIA.
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Followed by security which was very smooth as well.
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The famous model plane stand at KLIA.
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FIDS at KLIA. Our gate was located in the satellite terminal which meant we'd had to take the skytrain/aerotrain to the satellite building.
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Aerotrain ride to the satellite building.


Our flight was scheduled to depart from gate C2.
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I know this shot is crappy but it was taken through three windows and the haze was horrendous. I didn't manage to get a decent amount of spotting pics from KLIA so I'll post whatever I have.
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Another crappy shot of a CX 773 arriving from HKG.
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MH 772 pushback for DPS.
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UL 320.
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MI 738.
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SriLankan Airlines A320 taxiing out for a departure to CMB.
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Nepal Airlines Boeing 757-200M.
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Malaysia Airlines A388 in the background
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Malaysia Airlines A333.
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My ride arriving from SIN. This particular bird (9V-STG) was delivered to SQ in May 2009.





Flight information:

Airline: Singapore Airlines (SQ)

Flight number: SQ107

STD (Scheduled time of departure): 10:25

ATD (Actual time of departure): 10:41

STA (Scheduled time of arrival): 11:25

ATA (Actual time of arrival): 11:20

Scheduled flight time: 1 hour

Actual flight time: 39 minutes

Origin: Kuala Lumpur

Destination: Singapore

Route: KUL-SIN

Aircraft: Airbus A330-300 (A330-343)

Registration: 9V-STG





Boarding was announced at 10:04 with all priorities respected. Y passengers were allowed to board from 10:07.
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PTV.
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Legroom shot, the seat pitch was decent. The overall seat was quite comfortable though. Every seat had a footrest if I remember correctly.
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Handset.
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Wing view from seat 37K.
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Every seat had an AV input, a USB port and an iPod connector allowing passengers to listen to music or watch videos on their iPod or iPhone through the IFE screen.
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The cabin started to fill up quite fast and our estimated load in Y was around 85-90%.
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Pushback was done at 10:28, 3 minutes after our scheduled time of departure.
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MH 388 in the distance.
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MH 772, unfortunately these don't fly to DAC anymore. All 3 daily flights are operated by 738s nowadays. It used to be 2 daily 777 and 1 daily 738. It doesn't really surprise me as their current economic situation isn't positive. It's actually quite sad to see them in this position and all these parked heavies. MH has always been one of my favourite carriers since my childhood. I hope they'll manage to recover in the future.
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QR 77W departing on the top left of the picture with two MH A380s on the ground.
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Taxiing to the active runway for departures, an EK 77W was in front of us.
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I have another friend in Indonesia that managed to track my flight and send these screenshots. Thank you so much!
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Oman Air A333 rolling down the runway for a departure to Muscat. I barely managed to grab my camera and catch this one, another half of a second and I'd miss it.
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EK B77W lining up with the runway for a departure to Dubai.
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Departure from runway 14L.


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This particular PTV offered a good amount of movies, tv-programs and a decent amount of albums. No headphones were distributed on this flight due to the short flight time.
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One side of the safety card, unfortunately I forgot to take a pic of the other side.
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Tray table.
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There was a small mirror on the tray table which I had never seen before.
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The service began 10 minutes after departure. The flight attendants had to serve over 230 passengers in a few minutes and had to collect the trash before we started our descent. I could see they were slightly stressed but managed to serve everyone very professionally. They even managed to offer quite a few smiles along the way. We only had a drink service (coffee, tea or juice). I'm aware that MH also serves a bag of salted nuts on this route but they operate 738s with far less passengers. I was very impressed by the efficiency of the crew on this flight.


We began our descent into SIN 15 minutes after the drink service.
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A nice cup holder.
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Approaching Singapore.
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Landing at Singapore.


We had a pretty rough landing in Singapore. Our plane had a short taxi to our gate shortly after we vacated the runway.
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Garuda B738 in sight.
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SQ B77W.


Two other SQ planes had arrived and parked at the same area shortly after we disembarked.


Changi T3 was very spacious and clean which wasn't surprising considering it's rated as the best airport in the world (Skytrax).
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Despite its rating, immigration was the biggest letdown at SIN. It took us approximately 50 minutes to clear immigration and the lines weren't even long. Immigration at DEL, DMK, BKK and KUL was way more efficient, even DAC was slightly better. The process was very slow and my father wasn't impressed. There were customer feedback screens after clearing security and my father rated the immigration experience as 'very poor'.
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A few shots after clearing immigration.


We stood in line for a taxi afterwards and were soon off to the city.


We arrived at the city after 20-25 minutes. I guess that's it for this FR, thank you for taking your time to read it :).
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TOURISM BONUS:

Metro station.
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KE ads.


A nice Lamborghini Gallardo Spyder.
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Marina Bay Sands.
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Wasn't so lucky with the weather.


Merlion.
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Universal Studios.


Chinatown.
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Singapore Flyer.

























See more

Verdict

Singapore Airlines

7.6/10
Cabin8.5
Cabin crew8.5
Entertainment/wifi8.0
Meal/catering5.5

Kuala Lumpur - KUL

8.2/10
Efficiency8.5
Access7.5
Services8.0
Cleanliness9.0

Singapore - SIN

8.0/10
Efficiency6.0
Access7.5
Services8.5
Cleanliness10.0

Conclusion

Summary is as follow:

Cabin comfort - Decent seat pitch and a comfortable seat overall. More than enough for this short sector.

Crew - Professional crew who did their job in a very efficient way.

Meal and catering - Many would think a bag of nuts or something could have been nice but one has to keep in mind the FAs have to deal with a lot of passengers in a short time, I have nothing to complain about here.

Entertainment - Great IFE with a good amount of content, the responsiveness could be better though.

On-time performance - Departed 16 minutes late and landed 5 minutes behind schedule.

Information on the route Kuala Lumpur (KUL) Singapore (SIN)

8 Comments

  • Comment 146204 by
    martin1405 41 Comments

    Nice FR!!
    Seems you had a decent experience with SQ. KLIA2 looks better than the other Terminal, but it's also nice. SIN is also an nice airport!
    Your pics looks very nice, especially the pics from Singapore. Hope I will visit this beautiful city one day. The tourism bonus is nice!

    Can't wait to read your A350 flight report!

    • Comment 324815 by
      Rl 777 AUTHOR 810 Comments

      Thank you for your nice comment!

      Yep, had a good experience with SQ. I wish the flight was longer so I could get a better feel of SQ's service.

      I actually like KLIA better than KLIA2 but that's just my opinion. SIN was the most beautiful airport I've ever seen. The immigration experience wasn't something to brag about though.

      Thank you! I'm glad you liked them!

      Can't wait to share the next FR!

  • Comment 146205 by
    KévinDC TEAM SILVER 5273 Comments

    Thanks for sharing this next installment in the series!
    HAH! You, know you're a super #AvGeek when you do planespotting from a taxi! LOL :-P
    Seems like KUL is not as spotter friendly as SIN, but you did get some great shots of your plane.
    SQ Y always looks quite comfortable. Interesting, I've never seen a mirror in a tray table before!
    I imagine it's not easy to serve all passengers on a widebody on such a short flight, so it's understandable that the choices as limited.
    Nice bonus pics! I really like Singapore

    • Comment 324816 by
      Rl 777 AUTHOR 810 Comments

      Thank you for your nice comment!

      Hahaha, I guess sometimes you just gotta do what you gotta do!

      Another issue might have been that most of the action was on the other side of the satellite building. I would have been able to catch many more nice birds if my gate was on the opposite side.

      I was very surprised when I saw that mirror!

      Yep that's true, the crew still managed to serve everyone professionally, efficiently and with a handful amount of smiles.

      Thank you :).

  • Comment 146431 by
    NGO85 1622 Comments

    Thanks for sharing this continuation with us!

    I like how DHL made it into the model airplane display.

    I have never been to KLIA, but it doesn't look like a great place to spot from. Reminds me of PVG with all of the framed windows that make spotting impossible. The RA B752 is a rare one.

    All 3 daily flights are operated by 738s nowadays.
    - They have downgraded most regional routes to B738s to cut operating costs. The sea of B738s at KLIA is the indication of this. Although based on what I have seen of their B738s, I don't want to be anywhere near those Y seats.

    The flight attendants had to serve over 230 passengers in a few minutes and had to collect the trash before we started our descent
    - Reminds me a lot of the NH/JL domestic routes on B773s that have 500+ seats. Those services are like a sprint as soon as the FAs are released.

    Nice bonus of Singapore, especially the twilight shot at the end of downtown.

    Overall, a good experience aboard SQ for this shuttle flight. Probably not the real SQ experience, but better than a LCC experience. See you for the next one!

    • Comment 325033 by
      Rl 777 AUTHOR 810 Comments

      Thank you for your nice comment!

      Damn, didn't realize DHL was in there.

      Another issue might have been that it was rather quiet on this side of the terminal. There was far more action on the other side (several MH heavies, two CX birds, MK, QR, EK etc).

      Yeah I know, I hope they manage to reduce their losses in the coming years. It'll be tough with all the LCCs and the ME3. The seat pitch on their 738 is horrible from the reports I've read.

      Oh yes, I can imagine how stressful it is for the FAs on those flights.

      Thank you :).

      That pretty much sums it up :).

  • Comment 146743 by
    Chibcha 432 Comments

    Great report, thanks for sharing!

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