This is my very first experience with Lufthansa. During the original date of departure, the first thing I did was check the movement of my flight from FRA to SIN. To my very surprise, the incoming flight from FRA was cancelled. There was no email or sms or phone call from anybody and I was the one discovered myself. I quickly made a call to the central reservation and they knew nothing but the flight was delayed with no ETD at that moment. Therefore I waited for half a day and decided to make a trip to airport counter to ask properly. Luckily before I did that, I received an email with a new ETD out of SIN with a total delay of almost 11 hours!!!
A clean and bland livery
D-AIMG named WIEN
I managed to get myself on the upper deck economy section. If you are flying an A380 with LH economy class, do look out if your plane has economy class on upper deck as they are very comfortable with 2-4-2 configuration.
A very low profile looking business class cabin, nothing fancy as compared with the ME3
After boarding completed, we were delayed by another 2 hours as the aircraft was scratched by air-bridge and the paint needed to be repaired. We ended up on the air at about 12pm from Singapore.
First thing I noticed was the huge IFE box blocking one third of the leg room. The IFE screen is quite small by today's standard but it is responsive enough and the content is acceptable and adequate variety.
First service - a pack of biscuit with drinks
First meal service after the hot towel service - Breakfast Main - Omelette with mushroom, veggie, potatoes and sausage. Side - Yoghurt, bread with butter and cheese along with a drink. This is the very typical Lufthansa style Breakfast tray. Easy to serve and cheaper than the normal tray probably to save cost.
Then after flying for 6 to 7 hours, second meal service after another round of hot towel
Sorry to say but this is the worst main course I ever had. It was a very weird tasting Briyani with chicken curry. I was very upset as the crew only mentioned chicken with rice. It would be totally different if they had a menu card. The other selection though was a lot better - Beef with potatoes
I really love the crew on my flight as they were very friendly and professional. Throughout the 12 hours flight, the crew in my section served drinks every 45 minutes and I was very impressed by her service level.
As the flight was delayed by another 2 hours on ground due to the scratch, almost everyone on board with connecting flights were missing their flights. While approaching Frankfurt, the cabin crew happily told everyone on board that everyone were rebooked and spelled out every single connection that were being re-booked. However when we landed, it was a total different story.
Almost all lufthansa flights were cancelled and it was a chaotic situation. The instruction given was very unclear by the ground staff at the gate, transit counter were closed due to strike, waited for luggage but was told it won't come out at all and we need to go to the booking counter at departure hall. Too many stories to write but I was very disappointed by the handling of such situation. Catering island for the angry, hungry and frustrating LH passengers.
Singapore - SIN
Frankfurt - FRA
After my flight with LH, I will definitely rethink in the future before booking the flight from such Legacy carriers that always having such issue. Especially that I had a family emergency after a few days and they will not allow any changes to my ticket due to my fare class. If I were taking the flight from ME, I would at least get to change my flight with some fee instead of buying a long haul one way ticket.
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