Review of Citilink Indonesia flight Jakarta Medan in Economy

Airline Citilink Indonesia
Flight QG836
Class Economy
Seat 16E
Aircraft Airbus A320
Flight time 01:55
Take-off 13 Nov 16, 12:50
Arrival at 13 Nov 16, 14:45
QG 19 reviews
anaknegeri
Published on 22nd November 2016
Hello friends!

This is a report of my long journey from Jakarta to Medan, Aceh, and Malaysia. Here is the parts:
NOV 13, 2016: Jakarta (CGK) - Medan (KNO) by Citilink QG836 Airbus A320: you are here
NOV 13, 2016: Medan - Banda Aceh overland by bus
NOV 15, 2016: Banda Aceh (BTJ) - Kuala Lumpur (KUL) by AirAsia AK422 Airbus A320: click here
NOV 16, 2016: Kuala Lumpur (KUL) - Jakarta (CGK) by KLM KL809 Boeing 777-200ER: click here

As usual, there will be pictures than words, as I'm not fluent in English and don't know too much about aviation terms. Any suggestions and feedbacks are appreciated. Thanks.

November 13, 2016

After joining a Sunday Mass at the Cathedral of the Roman Catholic Archdiocese of Jakarta, I walked a little bit to Gambir Station. From there, I hop a Damri bus to the Terminal 1C of Soekarno-Hatta Airport. I arrived at the airport at around 10.45, 90 minutes before boarding.
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My flight, Citilink QG836, was scheduled to depart at 12.25 PM.
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The 1C terminal was occupied by Citilink, Batik Air, and Aviastar. When I arrived, the check in counters were very crowded, but I did not join the queue as I had done the online check in before.
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Here is my boarding pass.
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From the check in counters, I went upstairs to the large waiting hall (before the gates).
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There was also a food court, but like on majority of world airports, the price was expensive.
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At the security check, there was an announcement forbidding passengers to bring their Galaxy Note 7, after some accidents on board involving it.
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The way to boarding gates. I would board the aircraft through gate C4.
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Gate C4's waiting room.
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Waiting for boarding, time to snapshot some interesting sights outside the window.
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Citilink with a special "Kapal Api" Coffee's ad.
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Finally it was time for me and other passengers to embark. Here is our aircraft bringing us to Medan, with registration code PK-GLO. Better pictures would be captured at Kuala Namu Airport, Medan.
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The seat pitch was not really wide, but comfortable enough for 120 minutes flight.
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Actually I got the 16E seat, at the middle side. But I requested to a female passenger to move to my seat, as the 16D was also occupied by a woman. Finally, I could seat at the window side.
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Our aircraft left the Soekarno-Hatta Airport at around 12.45 p.m. The take-off process was really smooth, without any turbulences. Around 15 minutes later, the seatbelt sign was switched off, and I could move anywhere easily.

Time to check interesting stuffs at the seatpocket.
The safety card.
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The "Linkers" magazine.
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Inflight shopping catalogue.
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Meals catalogue, with food prices and complete explanation of the ingredients and calories. The main big meals priced IDR 50,000 (about USD 3.70) each.
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The cabin was full by ads, as usual as in other LCCs.
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Then I spent rest of time before arrival watching an episode of Korean drama on my smartphone.

Finally at around 2.45 p.m. the aircraft landed smoothly and safely in Kuala Namu International Airport.
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There were 2 small aircrafts. Can you tell me what types are they?
This was operated by Susi Air, a small-scale carrier owned by current Minister of Maritime Affairs, Mrs Susi Pudjiastuti.
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Nam Air, Lion Air, and Indonesia AirAsia.
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A Bombardier CRJ of Garuda Indonesia. As I remember, the aircraft serves Medan-Sibolga-Jakarta route.
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ATR 72s of Wings Air and Garuda Indonesia.
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And finally we left the Citilink aircraft and it was time to say goodbye.
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The way to the airport's main area.
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Luggage carousel. Well, I did not have any item to claim here, as I did not check any luggage.
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Other snapshots of the airport terminal. Personally for me, the airport was far better than Soekarno-Hatta Airport.
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Then I took a bus to the central area of Medan city.
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Finally I boarded a nice double-decker bus to Banda Aceh at 9.00 p.m. The journey took about 10 hours.
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See more

Verdict

Citilink Indonesia

6.6/10
Cabin8.5
Cabin crew8.0
Entertainment/wifi5.0
Buy-on-board menu5.0

Jakarta - CGK

6.9/10
Efficiency7.0
Access6.5
Services7.0
Cleanliness7.0

Medan - KNO

7.9/10
Efficiency8.0
Access7.0
Services8.5
Cleanliness8.0

Conclusion

This 2nd experience with Citilink was very nice. I always pick Citilink as a recommendation to my clients, and most of them until today don't have any bad experience with the carrier. Cabin crews were friendly, but as usual I did not have too much interaction with them. No IFEs, and I did not buy the meals on board, so I can't give scores for them.

Soekarno-Hatta Airport Terminal 1C was good enough. Surprisingly, Kuala Namu Airport was soooooooooooooooo much better than Jakarta's main airport.

OK, thanks for reading. Any feedbacks are appreciated.

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